Complaints

This profile includes complaints for MayFair Apartments - Ardmore Village Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MayFair Apartments - Ardmore Village Apartments has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MayFair Apartments - Ardmore Village Apartments

  3331 E Broad St Whitehall, OH 43213-1062

• 

  MayFair Apartments - Ardmore Village Apartments

  2162 Fitzroy Dr Columbus, OH 43224-1583

• 

  MayFair Apartments - Ardmore Village Apartments

  2400 Shore Blvd W Columbus, OH 43232-4362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is ***** ***********. I used to live at ********* Properties and then it was changed over to another management company named Mayfair Property Management. I used to  live at **** ********* A** *** * in April 2016- December 2018. I had an overdue balance that I DID paid off; however it is still showing on my credit report. The discrepancy on my credit report is causing difficulties for me in moving into a home or place to stay. There is no one that can assist me on how to handle this issue; I need assist please Can someone please contact me at ###-###-#### or you can email me at ************************. Sincerely, ***** ***********

  Customer Answer

  Date: 09/11/2024

  I am sending you a supportive document stating that I did pay off my balance with Mayfair/Ardmore Apartments.
  
  See attached
  
  ***** ***********

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a verbal notice to vacate MayFair Apartments, **** * ***** *** ********* ** ****** in April 2022 which was managed by - ******* *******. My lease was month to month. I  moved out at the end of April 2022 as agreed.

  I did not sign a new lease because the neighborhood was bad and I desired to leave.

  A big change in staff took place by the end of April 2022 and as a result I was continually being billed after moving without prior staff to represent me.
  

  I now have a $6000 + bill on all three credit reports. Nobody from 2022 still works there who can be held responsible for or assist with this dispute.

  I need to resolve this issue but have not been able to reach anyone with knowledge to accommodate me about this transaction.

  I don't know how to proceed with my conflict in order to settle this dispute.

  Customer Answer

  Date: 05/20/2024

  I filed a complaint and would like to find results. Was ******* ******* but changed to something like townhouses at bexley. I have not lived there for 2 years. Everything is different but I have a incorrect balance reflected on my credit report that I need assistance removing. They were changing around the time I moved. 

  I moved during all the changes and can't figure out why I'm being charged after moving out. Can't contact anyone to help me dispute this mess and trying to move soon. That $6000 + balance will halt anything I'm attempting to do. Who can help me?

  Staff was changing at the time I gave notice to vacate I got caught up in their mess and now can't seem to get any answers about it

  My rent was $985 I am trying to figure all this out. After months of trying to resolve this crap. I have gotten nowhere. So, next I assume the attorney General to be my only remaining option. No relocating until this is done. I simply don't understand why this is so difficult and frustrating that I can't figure anything out with these ******* ******* people. Ughhh

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about (approx) Oct 1,2022. I reported to the maintenance crew that the hot water spicket was free-flowing without a stop valve or shut off. This issue continued until (approx) Dec 01, 2022. After paying on Oct 14, 2022 when I paid my gas bill in full bringing it to the current, bill of $403.00 pd. Nov 1, 2022, the bill is showing $211.00. By Dec.5, 2022, is now showing $792.00. I honestly feel that their negligence, ignoring that I placed seven work orders including one to the corporate office to resolve this issue. Do I have the right to request they should pay something for allowing this situation to be? Fair compensation is all I seek for aid on my utility expense caused by the negligence. I'm retired and run a tight budget to keep bills paid timely. Columbia Gas of Ohio sent a letter inquiring about the sudden spiking in my usage asking about the gas line structures.

  Business Response

  Date: 01/23/2023

  Hello, I am working with upper management at the corporate office to get some of resolution approved.  I will inform everyone the moment I receive the response.  

  Customer Answer

  Date: 01/23/2023

  Dear BBB understanding that non -responsive is reasonable. I do however to proceed with a ESCROW on March 3, 2023, also to be followed with a Small Claims. Is it proper to request of the companies true operating (official) TIN. Thank you for all the and time consideration.

  Business Response

  Date: 02/08/2023

  We have received his complaint and I have spoken with Mr. ******** directly.  He is asking for us to waive one month’s rent.  He provided me with gas bills.  I have upper management looking at his complaint and gas bills to determine if we will be able to provide him with some type of resolution.  Once I receive direction from upper management, I will reach out to you and Mr. ******** with that information.  I hope to hear something soon.
  

  
  

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at these apartments almost 3 years I am tired! I have never gotten my air fixed so I been without ac since living here had to buy a window ac unit they lied said they provided one to me on them closing my maintenance request. Also, the day I moved in was not ready to be moved in and due to the pandemic took them months to get to my maintenance request. I have reported the water damage from the rain it messed up almost every window in the house also the roof leakage no one came to fix or look at it. I reported the mold on bathroom ceiling they canceled it never heard back. I now have a nasty mice infestation and have caught 10 now I still see mice running around. I have left voicemails made three requests about the pest they canceled the requests and no one has came I have three children and nice things in my home I am at the breaking point now throat their also mice! I also have gotten false notices about late rent and trash. I have never been late on a rent payment once! Not once but I have gotten several notices about three day notice of rent. Also text about being late when I already have rent paid. I am tired these apartments do not care about the residents who have been living here and been good with making payments. I need help I can’t live like this anymore no one deserves to live like this.

  Business Response

  Date: 09/06/2022

  We are sending our exterminator to correct this issue.  

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One month ago, my A/C broke. The unit has not been updated in 15 years. Management has ignored my calls for a repair entirely, I have been without working A/C in summer heat for a month. Maintenance has not come out once to help me. I am a 70-year-old woman, this is a very pressing situation for me and they are doing nothing to fix it.

  Business Response

  Date: 06/24/2022

  Hello, 

  We've received this complaint.  We are working to secure vendors to repair the Air Conditioner.  I've spoken with her and her son to explain this.  We want to get this resolved as soon as possible.  
  
  Thanks,

  Customer Answer

  Date: 07/12/2022

  Consumer informed BBB by phone that an eviction notice was placed on her door yesterday, stating she owed $1800 rent dating back to 2019 and forward. She said she has lived there 20 years and always paid her rent on time but does not have receipts from that far back. She feels this is retaliation for filing a BBB complaint about her A/C.

  Business Response

  Date: 07/22/2022

  This Air Conditioner was repaired and is working properly.  The balance that this resident owes is a legit balance that needs to be paid as soon as possible.  

  Customer Answer

  Date: 08/02/2022

  BBB transcribed from handwritten letter from consumer:

  
  

  I Bernice Croom request this decision. I been living here since 2002. I am 70 yrs old with chronic kidney disease. I’ve never had this to happen in twenty yrs. Land - says me & Col. Metro Housing owe him $1,600.00 for rent late fees & water.

  
  

  I have never had a water bill. Never! They expected my rent every month. They take my rent every month. They started this 2 months ago, with a new manager. First he said (Mayfair) owes $1,800. Now 1,600. This happen he said back in 2019. Why was I not aware of this in 2019. That I do not know are remember what so I do . I am on fixed income. 

  
  

  This is not right or fair almost 5 years ago. He was not manager back them. I took him lease from 5-9. He sent another letter now saying after they went over went from 1,800 t 1,600? He also tome me to bring him water bill money without giving me a bill.

  
  

  Thas has happen before. When legal aide help me 6 yrs ago saying I owe them $4,500 case was thrown out (Dismissed) Legal has help before due to this same problem.