Business ProfileforRoadrunner Tires LLC

I stopped at the shop on 3/15/2024 and asked one of the mechanics if they could tell me what the sound I was hearing coming from the passenger front side of my car was and after checking it I was told it was my strut and it needed replaced. I was given a price and I asked when they could complete the job I was told as soon as I could get the part. I immediately went to several souring parts stores to see if anyone had the item. I ended up needing to order it. I stopped back by the shop to inform them that it would be delivered and I could bring it on MondayI asked for a time I was told whenever I could get it to them. The next day was Sunday and it was delivered on Monday. I worked a part of the day and left work about a hour and a half early to get it to them so it could be completed with plenty time to spare. The car was left with the mechanic and I also ment to mention that I was given a higher amount by the manager and I had to inform him of what his mechanic had already quoted me. The mechanic then calls 20 minutes before they are scheduled to close to inform me they couldn’t get the bolt off and had to close for the evening because the manager had to leave for class . I then asked what time because I know have to call off work until I get my vehicle back. He says he didn’t know but he would give me a call. The next day I began calling the shop at 9am to find out what the progress was in order to determine if I could make it for the second half of the day. I could not get answer or leave a message due to no voicemail set up. I continued to call up until afternoon before I was able to get a answer. I spoke with the manager who gave the phone to the mechanic he stated he was still working on it. I then received a call around 4:30 pm informing me that he could not make the repair and to come pick up my vehicle. When I got there the mechanic was the only person in the shop he stated I tried everything and couldn’t get it out. I took my car to a different shop the following day who informed me that the bolt had been broken and they couldn’t get it out . I contacted Roadrunners manager who told me it was rusted and there isn’t anything they can do. He then tells me it will cost alot more ten he was originally charging me. He then left when I mentioned calling the police.