ComplaintsforMiracle Motor Mart

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They keep asking for **yment when me and my husband are in a bind and we had to wait a 6 grouting months because they kept telling us different things that were wrong and kept making us wait for re**irs to be done and still making us **y. Then at one point told us that our car couldn’t be fixed, then when they finally got the **rt we had to wait more additional time for the car to be fixed. No communication. Very poor customer service!!!!!!!!!!!!!!!!??????????????????????????????????????????????????????????????

  

  Business response

  06/12/2024

  Good Morning BBB.  I have gone through our records and we do not have this person in our system as a customer.  We are a used car dealership in ****, and this customer resides in **.  We don't have any vehicles in our service shop that belong to an out of state customer.  If the customer in question still feels they have the right com**ny, please have them provide more information such as vehicle information, sale date, name of purchaser, etc.  

  Thank you very much for your time

  ****** ******

  **********

  ****** ***** **** ***

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received this truck May 21st 2024. The truck has damage that was supposed to be fixed prior to shipping to me. Once I received truck, I realized that the damage was not fixed properly. Also, viewed extra issues that were not disclosed by the dealership. Still unfixed damage to bed of truck, tailgate, side of bed. Also, when I received the truck, the back seats poured water in when raining or going through car wash. Furthermore, half of the sensors on the front bumper are just taped back on. As well as the driver side seat ventilation does not work. The dealership has sent me $900 which I have used to fix the leaking sunroof. However, they refuse to fix the body damage that was supposed to be fixed prior to delivery. ALSO, this site will not let me upload all photos of the damage.

  

  Business response

  06/04/2024

  On May 7th, 2024, ******** ********** submitted an application through our bankruptcy channel. He wanted to purchase a pickup truck and reviewed a few different options, some out of the price range, and he didn't want to put in the additional cash needed for those options. During the process, he suggested the 2017 Ram 1500 we let him know we did not want to sell him this truck because of some minor body work and work that needed completed and we were selling it as is. He negotiated&n**p;a price that dropped the price $1700 off the original selling price. &n**p;addressed his concerns accordingly with two agreements one tail gate work that was completed and he reviewed pictures and videos as well as inspection upon delivery of the truck on May&n**p;21st of 2024 The Second arrangement was a check once cashed stating he would complete any and all necessary work he wanted to complete at his choosing. The customer was so satisfied&n**p;upon delivery of the&n**p;truck he called the lender to let them know to process the loan because he was satisfied&n**p;with his purchase. During this process he was going to buy from another dealer and opted out of that deal to purchase this one. We have the AS IS form he signed stating he knew it was AS IS as well as the spot delivery agreement stating the vehicle was AS IS as well. We uploaded timeline as well.

  Customer response

  06/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.]&n**p;
  
  Complaint: ********
  
  I am rejecting this response because:&n**p;
  
  The Buyers Order was signed May 11th 2024. However, I have provided a screenshot from ****** stating on May 10th that all of these damaged were going to be fixed! However, they were not. If the dealership isn’t gonna fix what was originally agreed upon to be fixed then they are more than welcome to pick the truck back up and I will return there measly $900 gladly. Which is no where near enough to cover the damages at hand. The dealership isn’t gonna pick the truck back up because they don’t want to be stuck with the damages that should have been fixed like the proof has shown they agreed to. They would rather ***** a customer and hide behind a buyers order that was signed AFTER they agreed to fix the damages. So I call **. Nice try Miracle! &n**p;
  Regards,
  
  **** **********

  

  Business response

  06/19/2024

  The buyers guide is an AS IS document stating the vehicle you purchased is as is. Once the vehicle was delivered, you took possession of the vehicle and accepted it from Transport with no concerns. We were transparent through the whole process and even told you that we didn't want to sell you the truck, but you insisted you wanted the truck by taking possession of it.&n**p;

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a **** **** ****** from Miracle Motor Mart on January 27, 2024. After purchasing the vehicle I started having issues with water leaking into my vehicle when it was raining or I went through a car wash. I contacted Miracle Motor Mart regarding this issue and they advised me to bring the car in to the Service Center. I brought the car in and they advised me that they power washed the car and could not find any leak. They provided me with paperwork stating what they did and no leak was found. Shortly after that in the month of April I started experiencing knocking sounds when I use my air conditioner in my vehicle and the leaking was still occurring . I brought the car back to Miracle Motor Marts svc center and they found that the leak was from when a rack was removed from the vehicle the bolts were taken out and they fixed it but yet water still leaks and they told me to go to **** because they couldn't figure out what the knocking sound was. I brought the vehicle to **** and they did a diagnostic on my vehicle and stated that the fly wheel was cracked there is an engine oil leak a suspension leak and a few other minor issues. I purchased a warranty contract through premier auto protect on 2/23/24 I met the 1000 mile validation period to wait as well as the 30 days and they denied my claim due to pre existing conditions it was in the adjusters professional opinion and experience that this type of issue could not have happened within the miles that I drove. I reached out to MMM and advised them of the situation and as per the service manager she advised me that the GM Marcus stated that I will have to fight with my warranty company on this one. They are not willing to help fix the vehicle or switch the vehicle. I now have to pay for a vehicle that is unsafe to drive because if I voluntarily surrender the vehicle it will reflect poorly on my credit and I will owe thousands of dollars to the bank I financed through. Contacting bank regarding down payment.

  

  Business response

  05/13/2024

    The customer purchased a **** **** ****** with 99,008 miles on 01/27/2024. The car was inspected and delivered as is. As you can see on the spot delivery agreement, the customer declined our Vehicle Service Agreement with her initials next to it and her signature at the bottom. Although she has a vehicle service contract, it is not through our dealership. Not all vehicle service contracts are the same. We offered ours, and she declined our offer to cover her vehicle. Our service contract would have covered the current issue at hand. I have attached documents stating she purchased the vehicle as is, she had the opportunity to protect her car with our service agreement, and the issue at hand would have already been taken care of. We understand that issues do arise, and as we did with her in the past, we always offered to bring the vehicle to our dealership to figure out the best course of action. It was told to her that she would need to reach out to her service contract provider to rectify the issue.   

  Customer response

  05/24/2024

  Description:
  I purchased a vehicle from Miracle Motor Mart on 1/27/24. After purchase I started having water leaking
  into my vehicle when it was raining and when I went through a car wash. I contacted MMM about the
  issue they had me bring the vehicle in and stated they power washed the car couldn't find any leaks.
  After that I still was having leaking and engine knocking when using my AC. Brought my vehicle back to
  MMM they found the source of the leak and fixed it but advised me to go to **** for a diag as they could
  not determine what the cause of the knocking was. I brought my vehicle to **** and they diagnosis was a
  cracked flywheel, engine oil leak, suspension leak and some other issues of lesser importance. My
  extended auto warranty denied my claim due to pre existing conditions which they stated there is no
  way that damage of this nature could happen within the mileage I drove the vehicle. So I was stuck
  paying a high diag fee as well as now I have a hazardous vehicle that I am driving and if I voluntarily
  surrender my vehicle to the bank I will be without a car and also owe thousands of dollars. I paid a 1500
  down payment as well as have a high car note to not have a drivable vehicle.

  Satisfactory Solution:
  I would like MMM to assist in repairs to my vehicle and or refund my down payment so I can try to start
  fixing vehicle issues or help me in some way.
  Complaint No. 1055322

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from them in November of 2022, in Dec - June I told them there was something wrong with the car. They adjusted the tires and told me that the issue was fixed. I trusted that 2 weeks later the tires busted and I needed to have it replaced. The check engine light was on. I called to advised that did not call me back to set up and appointment. I called several times after to have an appointment they advised that they were scheduling months out. I was able to call back and get squeezed in in July 5th. They still were unable to tell me what the issue was. They said to bring it back. I brought it back and left it there. They said they tried something and to bring it back if the light came back on. I drove it home and the check engine light came back on. I called that same night and left a message for the service manager. I never got a call back. Come to find out the whole service team was fired and there was now a new team. Got the car back into service that they advised that I needed a new transmission and tire rack. Costing 6000 to fix after I had already gave them 5000 as a down payment on a 11,000 car. I called back to see if there was anything they could do after getting the run around there option was to fix the car and give them 6k which the car in good condition is not even worth that, or buy another car. All I want is for them to either fix the car because we believe these were pre- existing issues or exchange this car for a better one and roll over the payment difference. I don’t want a free car I just want what is right.

  

  Business response

  08/21/2023

  ********** ******* purchased the 2014 Chrysler Town and Country on February 11, 2022, from our Morse Rd. location. The vehicle was purchased as-is with no service agreement, which was offered and declined, as you can see on both documents provided. We are currently working with the customer to help provide options for their current transportation needs.

  Customer response

  08/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20479075
  
  I am rejecting this response because: When the car was purchased we were not advised that we could purchase the service agreement separately from the bank agreement that was given to us by Santander bank. They advised that because of the mileage which was 118k miles that it was not included and that we were GIVEN GAP coverage to protect the loan, which is fine, but not at any point did the finance manager or **** ******* advised that we could purchase it out right at the time that we purchased the car. The issue is that when we purchased the car the we called not just to Morse road but to MAIN street locations to advised that there was something wrong with the car, we brought it back 2 times, in both occasions we were advised that it was a tire issue and nothing more. They said that they needed to clear the rims as there was build up around the tires. We advised that they kept losing air and that it was making a noise, that is when the check engine light came on. I advised them in service of this as well they said once i drive on it the senor would turn it off. This was in the span of 2 months since the purchase. The second time the cleared the wheels, 2 weeks later the tire blow coming clear off the rim, and the check engine light was still on.  I called service but they did not have any appointments. I called and spoke to an  April or some female who worked on the back office and told her all about the issues and she said she would have someone call me back and they never called. i called back she stated she sent and email to the service manager and the owner to help me that call did not come.  I took the car to Fire stone to purchase a new tire and had it put back on. Check engine light was still on. I know nothing about cars so i assume the senor was just bad since they said it would go off, but it did. The car started to make more noise which is  cause for concern. I called and called and please pull those phone records but I called serval thousands times, to get someone from service to call me back. I finally got through to the service rep and she got me an appointment for July 3th. I dropped my car off and was told I would get my car looked at. I got a call from the then service manager who told me they were short staffed in general and because of the Holiday so it would be a while before I could have my car looked at. i advised him this was my only car and that they needed to figure something out. He said I was welcome to come get my car and set up another appt that already took forever to get. I came and got my car, and parked it for 2 weeks. I took a day off work and just drove up there and  demanded that they look at my car because I was not going to drive it until it was look at and advised what the issue was since I purchased the car. while I was there I saw JOHN AND MARCUS manager and assistant manager just chatting and they asked me what the issue was. I told them and the service manager appeared was HAPPY to help are tilling me I would have to get in line and they would look at it when they had a chance, I got a call that after noon and was told that I needed a NEW transmission and a TIRE RACK. and that it would cost me 6000 to fix. I told the service manager that since I made a DOWN payment for 5k that i did not have the 6k that it would take fix and that WE were told By **** ******* that if we had any issues WITH THE ENGINE OR ANYTHING LIKE THAT,  that we could bring it back and have it taken car of. AGAIN at no point were we told that we could purchase the service package outside of the loan or else I would have I am a LIC INSURANCE AGT AND MY HUSBAND WORKS IN CLAIMS, SO WE WOULD HAVE MOST CERTIANLY PURCHASE IT AT THAT TIME TO MAKE SURE THAT WE WERE COVERED, No information was provided by the reps at MORSE ROAD LOCATION. 

  Now to how they want to help, I asked if we could do a payment plan for the repair of the engine and tire rack. They said yes, but I could not have my car back until the payment plan for the repairs were paid off. The other option was get another car and stop paying on the other one that was broken so give them more money, which may have been an option, but i spent all day yesterday ( 08/21/2023) looking at that option, but they only wanted to offer me 1000 for my car with a downpayment of 1500, and my car payment would be $735.00 for 72 months for a car that is 19k which equals 54k for the new car. due to my credit, which is not the best but that is 3 times the amount of the which now includes the service agreement. So I don't see where the company is offering any options that are obtainable. 
  
  Regards,
  
  ********** *******

  

  Business response

  08/30/2023

  Tell us why here...We are currently working on suitable options for the customer who is trading in their vehicle. Great folks! They purchased a second auto from us shortly after and are in the process of trading in the other auto.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a Ford Focus from this dealership with gap coverage. My vehicle loan number is *************. Purchased 7/21/2018. My vehicle is totaled. I have paperwork from a dealership to confirm this. Within my loan, the gap coverage should cover my totaled vehicle. I was told by Miracle Motor Mart that it was included for 5 years. It has not yet been 5 years. I have called and call and spoke with various people, advising me they would help. Suddenly the finance manager will not return or answer my calls. I am without a vehicle and have no help. I need someone to help me ASAP.

  

  Business response

  07/22/2023

  Tell us why here...On July 22, 2024, we contacted the customer regarding the purchase of the 2014 Ford Focus. The customer stated that we have not made any attempt to rectify their gap claim. After further discovery, the vehicle was not in an accident, nor did it get totaled, but we discovered that the vehicle has a part on backorder and will be 1 year before it can be in stock from the Ford dealer, not Miracle Motor Mart. Guaranteed Asset Protection (GAP), or gap insurance, is an optional coverage that drivers can add in the event that their vehicle is either stolen or totaled in an accident. The customer was informed that the vehicle is not a gap claim, and they would have to contact the Ford dealer where the part is on back order to rectify the problem.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So recently I had filed a complain about this place and they called me back saying they would fix the Nissan versa and give me a rental in the meantime. The rental was for three days since that was the amount of time they said it would take to fix the car. They called us back today saying the can't start the process because the warranty on the labor isn't going to be covered since it was used on the past visits we had made. within those pasts visits we made, the car never got fixed and so now they are telling us we gave to pay $3000 to get this fixed now. For every visit we made, the car would be there for 3-7 days and the engine light would come on 2-3 weeks later. After the first few visits they changed the transmission and told us the problem would be fixed and we are still having the same problem.

  

  Business response

  02/10/2023

  The customer chose to purchase an optional vehicle service contract at the time of taking delivery of the car which covered the transmission replacement on their vehicle while also covering rental due to the down time. There is now another issue with the vehicle that is unrelated to the previous transmission repair that we did. The limit of liability on the vehicle service contract is the sales price the customer paid for the vehicle. After the transmission replacement, there is just over $1,300 available for this repair before the limit of liability of the contract takes effect and the claim totals exceed the purchase price of the vehicle. Our Service Manager will be reaching out to the customer today to explain the options available for the price of the repairs. The vehicle service contract that was signed (see attached) shows what the limit of liability is on the contract on page two.

  Customer response

  02/16/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19370597
  
  I am rejecting this response because: we had filed a two complaints previously for the Nissan versa we were suppose to get fixed. We had picked up the car last Thursday and it still wasn't fixed. When we got the car the next few days it still had problems with the stereo since they said it was a wire harness that needed fixed. However, yesterday the car was jerking really bad on the freeway and it could have caused an accident. They had told us when they fixed the transmission we wouldn't have that problem anymore. They send a tow truck to our house since the car isn't drivable. We got a call back today and they basically told us that they need an inspector to check it out first but they had told us before from the last visit the inspector had already seen it. Previous times when we had dropped the car off, it was there for days and we cant keep having that happen because I need to go to school and work. they told us we would have to pay money out of pocket but we don't have the money to give. If we are gonna have to pay money outta pocket we want to be sure the car is guaranteed fixed because this will now be the third time. 
  Regards,
  
  ******* *******

  

  Business response

  02/18/2023

  We spoke to the warranty company and they are going to take care of the repairs up to the limit of liability on the contract. Our dealership will be covering the difference of the repair (if any after the warranty company pays the claim) so the customer can get this electrical issue fixed. We will be reaching out today to let the customer know that we will begin this repair on Monday. 

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  First I completed the purchase of the 2014 Ford Focus on 7/9/21 for over $15,000 though the listed price was just below $9,000. I was told by the salesman(who no longer is employed there) that it would take a couple of days for them to complete basic maintenance; I did not get the car until 7/17/21 and this was after telling them I no longer want the vehicle, put me in something else. 2nd, on 9/30/22 after pulling over; the car refused to start back up. The service department was able to get me a tow to pick up the car the first week of October, they have had my car since. I have been given many quotes of you're car will be ready by the end of the week since December. I have lost money not being able to get to work, I am sorely dissatisfied!

  

  Business response

  01/27/2023

  The purchase price of the vehicle for over the $15,000 as previously stated included a bank fee that the lender required in order to approve the loan and to complete the vehicle purchase and any questions on their fee should be taken up with the lender as this was not a fee that we charged. The vehicle was towed in for a no start condition in which we replaced the starter. It was then determined that the engine was locked up and needed to be repaired. The part required from Ford to complete the repair was on backorder with an unknown E.T.A. We called Ford to source the part and found a dealer in another state that we are overnighting the part. We will have the part by Tuesday, January 30th and the repairs will then be completed. We called and left the customer a voicemail today so we can assist in getting her a rental vehicle through the warranty company or Ford.

  Customer response

  02/09/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18840831
  
  I am rejecting this response because: 

  Yet again I have been informed that the car will be ready on such and such date yet I still do not have my vehicle. I was informed on 2/8/2023 by ***** ****, the service manager that my car will be ready today 2/9/23. I placed multiple calls to arrange pickup and was forwarded to ******* voicemail, today (2/9/23).
  
  Regards,
  
  ****** ********

  

  Business response

  02/09/2023

  We have already spoken to the customer this afternoon and made arrangements to pick her up so she can get her vehicle at our service facility today. 

  Customer response

  02/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  i have finally received my car and looking forward to being a newer customer in the near future. ***** **** is a wonderful manager and goes the extra mile even when circumstances are beyond his control. Thank you for making it right!

  Best Regards,
  
  ****** ********

• Initial Complaint

  04/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I’ve purchase a 2019 Nissan Pathfinder September 2021 from Miracle Motors Mart on Morse Rd. ***** helped me with my purchase. They offered me an warranty I couldn’t afford it so I got gap. Never was told I could come back and purchase a warranty due to not having the funds at the time etc. after driving the car white smoke was coming out of my exhaust pipe I called and told them that in September 2021 within the same month of purchasing the vehicle. The service department stated they didn’t see any white smoke and that they did a service check on the car in September. Vince was supposed to call and set up my appointment to have my vehicle service which that never happened I had to call and do so myself let alone the car was NEVER SERVICED before I purchased it. I supposedly had an oil change I believe bearing done also. After I got my vehicle back I checked my fluids I didn’t have any oil in it. The oil light kept coming on I called informed them about the car they claim it was too much oil I needed a tuneup up. I Paid for a tuneup checked my fluids again still no oil. I called to inform them the head guy in the service department told me they would never do that and that it was oil in my vehicle. March 8th 2022 my vehicle started making a weird noise driving funny and cut off on me and my children in the middle of the street. Took my vehicle to Nissan dealership they told me it was my engine did a diagnostic test on it and said they manufacture wouldn’t cover the cost due to the previous owners not keeping up on the maintenance with the vehicle. I called miracle motors to inform them that same day spoke with ***** ****** **** *** **** who all claimed they wanted to help me but never called me back I had to keep calling etc to keep getting the run around and expect me to give my tax money to get into another vehicle. **** was very rude getting smart kept cutting me over while trying to explain what was going on. Miracle motors are selling lemons without servicing.

  

  Business response

  04/18/2022

  Hello Dispute Resolution, 

  Ms. ******* purchased a used 2019 Nissan Pathfinder from us on September 16, 2021 with 49,325 Miles.  At the time of purchase, the vehicle was still under factory warranty. Ms. ******* was offered a vehicle service contract at the time of sale but she declined against it due to the added cost. I have attached the buyer’s guide she signed stating the vehicle she purchased is as is, and still under factory warranty. Ms ******* was set up with an appointment on 09/29/21 with a UCI inspection which covers an oil change and a safety inspection. Upon inspection she described having some issues regarding front end shakes and possible smoke. Our service department did a diagnosis and could not replicate the issue. But we did replace the brakes and rotors, along with an oil change. Our service department advised her if any issues persist, to bring back for further diag. Ms. ******* came back into service on November 8th with concerns of low oil, and coolant levels.  Our service department found that the customer added 3 additional quarts of oil and in turn overfilled it. We found the intake was full of oil, so we drained it and refilled the oil to proper level.  We also cleaned the intake and replaced the flooded spark plugs. In the beginning of March, Ms. ******* reached out to our staff because she had taken her vehicle to a Nissan Franchise service department because of issues she was having with the vehicle. They told her that her engine was bad and needed to be replaced. The Factory Refused to replace it due to customer neglect. (per ****** ********s statement made to one of our staff members.)  We directed her to our service manager to try and see if our service records could help her in this situation but we were unsuccessful due to her being over the allotted miles of recommended oil change miles requirements for warranty specifications.  She was about 1000 miles over the recommended oil change. We have records stating our oil change was completed but the manufacturer stated because she did not complete one or have records proving that one was done they denied her claim. The issue is not with our dealership but the Nissan Manufacturer claim on her negligence. With her current miles on the vehicle she is still under the manufacturer's warranty.  Please see attached service records for the vehicle. 

  Thank you

  ****** ******

  Controller

  Priced Right Cars

  

  Business response

  04/21/2022

  After further review, we've made the decision to come to a resolution with Mrs. ******* and getting this matter handled to her satisfactory and getting this resolved. 

  Customer response

  04/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  12/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This dealership sold me a vehicle and did not issue a memorandum title. upon filing a complaint with the attorney generals office, they informed me that the vehicle is not registered in the state of ohio, so essentially the dealership sold me a car they do not own. upon inquiring about this issue, the dealership began ignoring my calls and disregarding my concerns, refusing to do anything about the title.

  

  Business response

  01/03/2022

  Hello BBB complaints,

  I called the customer ***** ****** this morning to touch base with him over the vehicle title in question.  We purchased a 2017 Ford Mustang from Manheim PA on 10/15/21.  We have never received the title from the auction.  There have been numerous called and emails with our Manheim reps trying to get the title to this vehicle.  Our rep out of PA called us last week on the 28th, to tell us we should have the title by the end of the next week (meaning this week).  I explained to the customer that as soon as we receive it, we will get it processed right away, and call him when it is ready for pick up.   If there are any further questions about this transaction. you may email me directly at *************************** ** **** ** ** ***** ********.

   

  ***** *** ****** ****** ********** ******* ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩