Complaints

This profile includes complaints for Miracle Motor Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Miracle Motor Mart

  5100 E Main St Whitehall, OH 43213-2424

  
• 

  Miracle Motor Mart

  2380 Morse Rd Columbus, OH 43229-5857

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership with two dents in the hood. These dents weren't disclosed on the vehicle before I got to the dealership intially to see the car. I bought the car, they were unable to fix the dents before I took the car home. I was told I'd have to bring the car back (25 miles) when the **** *** was available to visit the dealership. The sales guy texted me a couple days later and said the **** *** would be there the next day. I told him I couldn't because I have a job and need more notice. The second outreach was from the sales person, we had it scheduled for Saturday at 10am. He texted me 15 minutes before hand and said the **** *** was running late and couldn't be here till noon. I told him I couldn't do fhat time and went home. I asked to speak to Oldemar's supervisor, *** because clearly my sales guy didn't know what he was doing and didn't respect my time. I came back this past Friday, because that was the next time the **** *** could be there. I also took time off work for this. After waiting at the dealership and being completely disrespected and talked down to by my car salesman, Oldemar, Ray, the supervisor informed me that they weren't able to fix it and I'd have to leave my car and HAVE IT TAKEN SOMEWHERE ELSE that day to have it fixed. They just took the car, I didn't even have time to get my garage door opener out of the car. They also refused to tell me the name of the place where they were taking my car. I WAS NOT OK with this. The repair guy should have come to them to fix this! They gave me a loaner and acted like they were doing me a favor by giving me this loaner. The loaner had zero gas in it and like no tire pressure putting me at risk. Please help me get resolution to this

  

  Business Response

  Date: 03/12/2025

  Good afternoon, ****** ****************** used 2023 Jeep Grand Cherokee on 2/13/2025. The day she purchased it she noticed that there was a dent on the hood. We're an independent dealership that sells used vehicles and they do sometimes have small dents. We have a form called a We owe and at the time of the sale we promised ****** that we would take care of it. I've attached the form. We reached out to ****** twice to come in and have Just dents take a look at it and she couldn't make it in. We finally got it scheduled on a Friday and Just dents looked at the dent and he couldn't repair it because it was on the crease so I called my body shop vendor and he came out. We told ****** that the body shop vendor would repair the dent and he would need to keep it for a couple days. We offered ****** a loaner vehicle while they repaired the Jeep. I was here during this process and none of my employees were disrespectful to ****** and she was very aware that our body shop vendor was taking the vehicle to his shop. I truly feel that we had excellent customer service for ****** in this situation. I apologize for the inconvenience that this caused for you and I'll address the salesperson and manager about you  
  
  
  
  
  ReplyForward
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  Customer Answer

  Date: 03/13/2025

  I completely disagree with the comment regarding being treated with respect. The manager and salesperson were completely disrespectful throughout the process in person and via text and phone communication. They also still refused to tell me who did the body work on my vehicle despite repeated requests. I have passed this experience on to everyone I know. ******** customer service! Thank you for the response, but it's a complete lie from start to finish. 

  Customer Answer

  Date: 03/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23009167
  
  I am rejecting this response because: 
  I completely disagree with the comment regarding being treated with respect. The manager and salesperson were completely disrespectful throughout the process in person and via text and phone communication. They also still refused to tell me who did the body work on my vehicle despite repeated requests. I have passed this experience on to everyone I know. ******** customer service! Thank you for the response, but it's a complete lie from start to finish. 
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 03/21/2025

  Good afternoon, We don't give our customers the name of our vendors. We paid $600 to repair the dent, we called ****** in a timely manner, we put ****** in a rental and the work was completed in three days. I feel we did out job for this customer. Thanks.

  Customer Answer

  Date: 03/28/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23009167
  
  I am rejecting this response because: I'm waiting for the dealership to apologize formally for disrespecting me in the middle of the dealership.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this truck May 21st 2024. The truck has damage that was supposed to be fixed prior to shipping to me. Once I received truck, I realized that the damage was not fixed properly. Also, viewed extra issues that were not disclosed by the dealership. Still unfixed damage to bed of truck, tailgate, side of bed. Also, when I received the truck, the back seats poured water in when raining or going through car wash. Furthermore, half of the sensors on the front bumper are just taped back on. As well as the driver side seat ventilation does not work. The dealership has sent me $900 which I have used to fix the leaking sunroof. However, they refuse to fix the body damage that was supposed to be fixed prior to delivery. ALSO, this site will not let me upload all photos of the damage.

  

  Business Response

  Date: 06/04/2024

  On May 7th, 2024, ******** ********** submitted an application through our bankruptcy channel. He wanted to purchase a pickup truck and reviewed a few different options, some out of the price range, and he didn't want to put in the additional cash needed for those options. During the process, he suggested the 2017 Ram 1500 we let him know we did not want to sell him this truck because of some minor body work and work that needed completed and we were selling it as is. He negotiated&n**p;a price that dropped the price $1700 off the original selling price. &n**p;addressed his concerns accordingly with two agreements one tail gate work that was completed and he reviewed pictures and videos as well as inspection upon delivery of the truck on May&n**p;21st of 2024 The Second arrangement was a check once cashed stating he would complete any and all necessary work he wanted to complete at his choosing. The customer was so satisfied&n**p;upon delivery of the&n**p;truck he called the lender to let them know to process the loan because he was satisfied&n**p;with his purchase. During this process he was going to buy from another dealer and opted out of that deal to purchase this one. We have the AS IS form he signed stating he knew it was AS IS as well as the spot delivery agreement stating the vehicle was AS IS as well. We uploaded timeline as well.

  Customer Answer

  Date: 06/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.]&n**p;
  
  Complaint: ********
  
  I am rejecting this response because:&n**p;
  
  The Buyers Order was signed May 11th 2024. However, I have provided a screenshot from ****** stating on May 10th that all of these damaged were going to be fixed! However, they were not. If the dealership isn’t gonna fix what was originally agreed upon to be fixed then they are more than welcome to pick the truck back up and I will return there measly $900 gladly. Which is no where near enough to cover the damages at hand. The dealership isn’t gonna pick the truck back up because they don’t want to be stuck with the damages that should have been fixed like the proof has shown they agreed to. They would rather ***** a customer and hide behind a buyers order that was signed AFTER they agreed to fix the damages. So I call **. Nice try Miracle! &n**p;
  Regards,
  
  **** **********

  

  Business Response

  Date: 06/19/2024

  The buyers guide is an AS IS document stating the vehicle you purchased is as is. Once the vehicle was delivered, you took possession of the vehicle and accepted it from Transport with no concerns. We were transparent through the whole process and even told you that we didn't want to sell you the truck, but you insisted you wanted the truck by taking possession of it.&n**p;

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** **** ****** from Miracle Motor Mart on January 27, 2024. After purchasing the vehicle I started having issues with water leaking into my vehicle when it was raining or I went through a car wash. I contacted Miracle Motor Mart regarding this issue and they advised me to bring the car in to the Service Center. I brought the car in and they advised me that they power washed the car and could not find any leak. They provided me with paperwork stating what they did and no leak was found. Shortly after that in the month of April I started experiencing knocking sounds when I use my air conditioner in my vehicle and the leaking was still occurring . I brought the car back to Miracle Motor Marts svc center and they found that the leak was from when a rack was removed from the vehicle the bolts were taken out and they fixed it but yet water still leaks and they told me to go to **** because they couldn't figure out what the knocking sound was. I brought the vehicle to **** and they did a diagnostic on my vehicle and stated that the fly wheel was cracked there is an engine oil leak a suspension leak and a few other minor issues. I purchased a warranty contract through premier auto protect on 2/23/24 I met the 1000 mile validation period to wait as well as the 30 days and they denied my claim due to pre existing conditions it was in the adjusters professional opinion and experience that this type of issue could not have happened within the miles that I drove. I reached out to MMM and advised them of the situation and as per the service manager she advised me that the GM Marcus stated that I will have to fight with my warranty company on this one. They are not willing to help fix the vehicle or switch the vehicle. I now have to pay for a vehicle that is unsafe to drive because if I voluntarily surrender the vehicle it will reflect poorly on my credit and I will owe thousands of dollars to the bank I financed through. Contacting bank regarding down payment.

  

  Business Response

  Date: 05/13/2024

    The customer purchased a **** **** ****** with 99,008 miles on 01/27/2024. The car was inspected and delivered as is. As you can see on the spot delivery agreement, the customer declined our Vehicle Service Agreement with her initials next to it and her signature at the bottom. Although she has a vehicle service contract, it is not through our dealership. Not all vehicle service contracts are the same. We offered ours, and she declined our offer to cover her vehicle. Our service contract would have covered the current issue at hand. I have attached documents stating she purchased the vehicle as is, she had the opportunity to protect her car with our service agreement, and the issue at hand would have already been taken care of. We understand that issues do arise, and as we did with her in the past, we always offered to bring the vehicle to our dealership to figure out the best course of action. It was told to her that she would need to reach out to her service contract provider to rectify the issue.   

  Customer Answer

  Date: 05/24/2024

  Description:
  I purchased a vehicle from Miracle Motor Mart on 1/27/24. After purchase I started having water leaking
  into my vehicle when it was raining and when I went through a car wash. I contacted MMM about the
  issue they had me bring the vehicle in and stated they power washed the car couldn't find any leaks.
  After that I still was having leaking and engine knocking when using my AC. Brought my vehicle back to
  MMM they found the source of the leak and fixed it but advised me to go to **** for a diag as they could
  not determine what the cause of the knocking was. I brought my vehicle to **** and they diagnosis was a
  cracked flywheel, engine oil leak, suspension leak and some other issues of lesser importance. My
  extended auto warranty denied my claim due to pre existing conditions which they stated there is no
  way that damage of this nature could happen within the mileage I drove the vehicle. So I was stuck
  paying a high diag fee as well as now I have a hazardous vehicle that I am driving and if I voluntarily
  surrender my vehicle to the bank I will be without a car and also owe thousands of dollars. I paid a 1500
  down payment as well as have a high car note to not have a drivable vehicle.

  Satisfactory Solution:
  I would like MMM to assist in repairs to my vehicle and or refund my down payment so I can try to start
  fixing vehicle issues or help me in some way.
  Complaint No. 1055322

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them in November of 2022, in Dec - June I told them there was something wrong with the car. They adjusted the tires and told me that the issue was fixed. I trusted that 2 weeks later the tires busted and I needed to have it replaced. The check engine light was on. I called to advised that did not call me back to set up and appointment. I called several times after to have an appointment they advised that they were scheduling months out. I was able to call back and get squeezed in in July 5th. They still were unable to tell me what the issue was. They said to bring it back. I brought it back and left it there. They said they tried something and to bring it back if the light came back on. I drove it home and the check engine light came back on. I called that same night and left a message for the service manager. I never got a call back. Come to find out the whole service team was fired and there was now a new team. Got the car back into service that they advised that I needed a new transmission and tire rack. Costing 6000 to fix after I had already gave them 5000 as a down payment on a 11,000 car. I called back to see if there was anything they could do after getting the run around there option was to fix the car and give them 6k which the car in good condition is not even worth that, or buy another car. All I want is for them to either fix the car because we believe these were pre- existing issues or exchange this car for a better one and roll over the payment difference. I don’t want a free car I just want what is right.

  

  Business Response

  Date: 08/21/2023

  ********** ******* purchased the 2014 Chrysler Town and Country on February 11, 2022, from our Morse Rd. location. The vehicle was purchased as-is with no service agreement, which was offered and declined, as you can see on both documents provided. We are currently working with the customer to help provide options for their current transportation needs.

  Customer Answer

  Date: 08/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20479075
  
  I am rejecting this response because: When the car was purchased we were not advised that we could purchase the service agreement separately from the bank agreement that was given to us by Santander bank. They advised that because of the mileage which was 118k miles that it was not included and that we were GIVEN GAP coverage to protect the loan, which is fine, but not at any point did the finance manager or **** ******* advised that we could purchase it out right at the time that we purchased the car. The issue is that when we purchased the car the we called not just to Morse road but to MAIN street locations to advised that there was something wrong with the car, we brought it back 2 times, in both occasions we were advised that it was a tire issue and nothing more. They said that they needed to clear the rims as there was build up around the tires. We advised that they kept losing air and that it was making a noise, that is when the check engine light came on. I advised them in service of this as well they said once i drive on it the senor would turn it off. This was in the span of 2 months since the purchase. The second time the cleared the wheels, 2 weeks later the tire blow coming clear off the rim, and the check engine light was still on.  I called service but they did not have any appointments. I called and spoke to an  April or some female who worked on the back office and told her all about the issues and she said she would have someone call me back and they never called. i called back she stated she sent and email to the service manager and the owner to help me that call did not come.  I took the car to Fire stone to purchase a new tire and had it put back on. Check engine light was still on. I know nothing about cars so i assume the senor was just bad since they said it would go off, but it did. The car started to make more noise which is  cause for concern. I called and called and please pull those phone records but I called serval thousands times, to get someone from service to call me back. I finally got through to the service rep and she got me an appointment for July 3th. I dropped my car off and was told I would get my car looked at. I got a call from the then service manager who told me they were short staffed in general and because of the Holiday so it would be a while before I could have my car looked at. i advised him this was my only car and that they needed to figure something out. He said I was welcome to come get my car and set up another appt that already took forever to get. I came and got my car, and parked it for 2 weeks. I took a day off work and just drove up there and  demanded that they look at my car because I was not going to drive it until it was look at and advised what the issue was since I purchased the car. while I was there I saw JOHN AND MARCUS manager and assistant manager just chatting and they asked me what the issue was. I told them and the service manager appeared was HAPPY to help are tilling me I would have to get in line and they would look at it when they had a chance, I got a call that after noon and was told that I needed a NEW transmission and a TIRE RACK. and that it would cost me 6000 to fix. I told the service manager that since I made a DOWN payment for 5k that i did not have the 6k that it would take fix and that WE were told By **** ******* that if we had any issues WITH THE ENGINE OR ANYTHING LIKE THAT,  that we could bring it back and have it taken car of. AGAIN at no point were we told that we could purchase the service package outside of the loan or else I would have I am a LIC INSURANCE AGT AND MY HUSBAND WORKS IN CLAIMS, SO WE WOULD HAVE MOST CERTIANLY PURCHASE IT AT THAT TIME TO MAKE SURE THAT WE WERE COVERED, No information was provided by the reps at MORSE ROAD LOCATION. 

  Now to how they want to help, I asked if we could do a payment plan for the repair of the engine and tire rack. They said yes, but I could not have my car back until the payment plan for the repairs were paid off. The other option was get another car and stop paying on the other one that was broken so give them more money, which may have been an option, but i spent all day yesterday ( 08/21/2023) looking at that option, but they only wanted to offer me 1000 for my car with a downpayment of 1500, and my car payment would be $735.00 for 72 months for a car that is 19k which equals 54k for the new car. due to my credit, which is not the best but that is 3 times the amount of the which now includes the service agreement. So I don't see where the company is offering any options that are obtainable. 
  
  Regards,
  
  ********** *******

  

  Business Response

  Date: 08/30/2023

  Tell us why here...We are currently working on suitable options for the customer who is trading in their vehicle. Great folks! They purchased a second auto from us shortly after and are in the process of trading in the other auto.

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ford Focus from this dealership with gap coverage. My vehicle loan number is *************. Purchased 7/21/2018. My vehicle is totaled. I have paperwork from a dealership to confirm this. Within my loan, the gap coverage should cover my totaled vehicle. I was told by Miracle Motor Mart that it was included for 5 years. It has not yet been 5 years. I have called and call and spoke with various people, advising me they would help. Suddenly the finance manager will not return or answer my calls. I am without a vehicle and have no help. I need someone to help me ASAP.

  

  Business Response

  Date: 07/22/2023

  Tell us why here...On July 22, 2024, we contacted the customer regarding the purchase of the 2014 Ford Focus. The customer stated that we have not made any attempt to rectify their gap claim. After further discovery, the vehicle was not in an accident, nor did it get totaled, but we discovered that the vehicle has a part on backorder and will be 1 year before it can be in stock from the Ford dealer, not Miracle Motor Mart. Guaranteed Asset Protection (GAP), or gap insurance, is an optional coverage that drivers can add in the event that their vehicle is either stolen or totaled in an accident. The customer was informed that the vehicle is not a gap claim, and they would have to contact the Ford dealer where the part is on back order to rectify the problem.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So recently I had filed a complain about this place and they called me back saying they would fix the Nissan versa and give me a rental in the meantime. The rental was for three days since that was the amount of time they said it would take to fix the car. They called us back today saying the can't start the process because the warranty on the labor isn't going to be covered since it was used on the past visits we had made. within those pasts visits we made, the car never got fixed and so now they are telling us we gave to pay $3000 to get this fixed now. For every visit we made, the car would be there for 3-7 days and the engine light would come on 2-3 weeks later. After the first few visits they changed the transmission and told us the problem would be fixed and we are still having the same problem.

  

  Business Response

  Date: 02/10/2023

  The customer chose to purchase an optional vehicle service contract at the time of taking delivery of the car which covered the transmission replacement on their vehicle while also covering rental due to the down time. There is now another issue with the vehicle that is unrelated to the previous transmission repair that we did. The limit of liability on the vehicle service contract is the sales price the customer paid for the vehicle. After the transmission replacement, there is just over $1,300 available for this repair before the limit of liability of the contract takes effect and the claim totals exceed the purchase price of the vehicle. Our Service Manager will be reaching out to the customer today to explain the options available for the price of the repairs. The vehicle service contract that was signed (see attached) shows what the limit of liability is on the contract on page two.

  Customer Answer

  Date: 02/16/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19370597
  
  I am rejecting this response because: we had filed a two complaints previously for the Nissan versa we were suppose to get fixed. We had picked up the car last Thursday and it still wasn't fixed. When we got the car the next few days it still had problems with the stereo since they said it was a wire harness that needed fixed. However, yesterday the car was jerking really bad on the freeway and it could have caused an accident. They had told us when they fixed the transmission we wouldn't have that problem anymore. They send a tow truck to our house since the car isn't drivable. We got a call back today and they basically told us that they need an inspector to check it out first but they had told us before from the last visit the inspector had already seen it. Previous times when we had dropped the car off, it was there for days and we cant keep having that happen because I need to go to school and work. they told us we would have to pay money out of pocket but we don't have the money to give. If we are gonna have to pay money outta pocket we want to be sure the car is guaranteed fixed because this will now be the third time. 
  Regards,
  
  ******* *******

  

  Business Response

  Date: 02/18/2023

  We spoke to the warranty company and they are going to take care of the repairs up to the limit of liability on the contract. Our dealership will be covering the difference of the repair (if any after the warranty company pays the claim) so the customer can get this electrical issue fixed. We will be reaching out today to let the customer know that we will begin this repair on Monday. 

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I completed the purchase of the 2014 Ford Focus on 7/9/21 for over $15,000 though the listed price was just below $9,000. I was told by the salesman(who no longer is employed there) that it would take a couple of days for them to complete basic maintenance; I did not get the car until 7/17/21 and this was after telling them I no longer want the vehicle, put me in something else. 2nd, on 9/30/22 after pulling over; the car refused to start back up. The service department was able to get me a tow to pick up the car the first week of October, they have had my car since. I have been given many quotes of you're car will be ready by the end of the week since December. I have lost money not being able to get to work, I am sorely dissatisfied!

  

  Business Response

  Date: 01/27/2023

  The purchase price of the vehicle for over the $15,000 as previously stated included a bank fee that the lender required in order to approve the loan and to complete the vehicle purchase and any questions on their fee should be taken up with the lender as this was not a fee that we charged. The vehicle was towed in for a no start condition in which we replaced the starter. It was then determined that the engine was locked up and needed to be repaired. The part required from Ford to complete the repair was on backorder with an unknown E.T.A. We called Ford to source the part and found a dealer in another state that we are overnighting the part. We will have the part by Tuesday, January 30th and the repairs will then be completed. We called and left the customer a voicemail today so we can assist in getting her a rental vehicle through the warranty company or Ford.

  Customer Answer

  Date: 02/09/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18840831
  
  I am rejecting this response because: 

  Yet again I have been informed that the car will be ready on such and such date yet I still do not have my vehicle. I was informed on 2/8/2023 by ***** ****, the service manager that my car will be ready today 2/9/23. I placed multiple calls to arrange pickup and was forwarded to ******* voicemail, today (2/9/23).
  
  Regards,
  
  ****** ********

  

  Business Response

  Date: 02/09/2023

  We have already spoken to the customer this afternoon and made arrangements to pick her up so she can get her vehicle at our service facility today. 

  Customer Answer

  Date: 02/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  i have finally received my car and looking forward to being a newer customer in the near future. ***** **** is a wonderful manager and goes the extra mile even when circumstances are beyond his control. Thank you for making it right!

  Best Regards,
  
  ****** ********