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Find a Location

Fairbridge Hotel Cleveland East has 1 locations, listed below.

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    Business ProfileforFairbridge Hotel Cleveland East

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    28600 Ridgehills Dr, Wickliffe, OH 44092-2788
    BBB File Opened:
    11/3/2014
    Alternate Business Name
    • Fairbridge Inns, LLC
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2022

    I called and made reservations for July 30th. They entered in the wrong date and now won't refund my deposit money because they said I was a no show on July 23rd. Additionally the hotel was very dirty and staff was rude and disrespectful. I've tried to work with them but theu refuse to refund my money for their error in making reservation on wrong date
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cathy B.

    1 star

    06/28/2022

    0 STARS This place is a complete disgrace and is falsely advertised on the internet. The phrase "you get what you pay for" definitely rings true with this seedy dump. I am choosing to leave this review so that other innocent, law-abiding citizens are not scammed like we feel we were when we chose to stay at this place this past Saturday night. We just passed through the Cleveland area this past Saturday evening, on our way home from a 12 day road trip. We were exhausted and needed a place to stay to get some sleep for a bit, and we Googled hotels in the Cleveland area. We found the FairBridge Inn & Suites showing as a great deal. The pictures seemed fine, and the reviews that showed up were not all terrible. When we booked with the third party booking agent, we were told the night stay was non-refundable. At the time we did not care, as we had no reason to be suspicious of anything. Well, when we finally arrived to the hotel, we were quite appalled. There was bullet-proof glass encasing the "front desk," where the employee had to speak to us through some type of microphone; there was literally NO furniture in the "lobby" area - nothing on the walls, no couches or chairs, nothing; there were suspicious looking people lurking around the inside and outside of the lobby area; and when we went to park the car there was very obviously a sexual act occurring in the front seat of the car parked next to us. Immediately we knew that this place was not what we thought it was. The inside of the hotel smelled like stale cigarettes and marijuana. Carpet was peeling up inside of the elevator and there were all kinds of scuff and scratch marks on the walls inside the elevator. When we arrived to our hotel room, there was ancient looking furniture and decor, the bed seemed clear of bed bugs from what we could see with the naked eye, but the bathroom was a complete dirty mess. We left as soon as the sun came up. I have more to say but this review is cutting me off.

    Local BBB

    BBB Serving Greater Cleveland

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