Business ProfileforLana Eckel-Rife, Serenity Realty

Awful Unethical and lies. Did not provide contract. Lied about how her commission structure was. Did not place house on MLS from July 13 until I demanded it on July 30. Only her one client went IN house. She prevented all buyers and other agents from access

I have full documentation with dates to support the chain of events that occurred throughout the transaction. The full Contract was sent to client once property disclosures were provided/picked up and copied in my office. I do not carry a copy machine with me to appointments, and had left documents at the house for her to complete after I left. House was listed on the date on contract which was July 20, 2021. (Not the date the contract was SIGNED, but the date the house was to go active on the market.) Commission was clearly listed on contract and agreed to by seller. Pictures, measurements, etc. were scheduled to be done for the home on the 17th in the afternoon (a Saturday) as home was not ready for pictures at the time contract was signed. On July 20, 2021, there were 3 separate showings on the house on the first day the property was active on the market. An offer was written and then presented to Seller. That offer was Accepted by the seller. We went into contract and the property was market contingent on the MLS. The Buyer had inspection done on 7/30/21 and then withdrew her offer subsequent to the Results of the inspection. Seller signed the offer withdrawal form, and then Seller requested the house be put back on the market at a lower price on 7/31/21. I questioned the price change, but did as she asked. All documentation is in the file. That night we ended our working relationship. She was given a full withdrawal and release from the contract, and free to list her home with anyone she chooses. I apologized to Seller several times, and offered to sit down with her and address her complaints and concerns, but she refused to do so. I dispute these claims and will address the matter in Court if the harassment continues.

I, the seller have full documentation and will be providing it in my complaint to the Toledo Association of Realtors and to Ohio Commission. I have also provided complete documentation to an attorney for future. Ms. **** plays a dirty game. Three showings? Same person twice. But ok 3 showings and the one was a friend who stayed less than 5 minutes and never went inside house or garages. But, it's the intentional act of keeping my house off market so there were no other offers or buyers. The inspection passed. Ms. **** tried to play a game with buyer saying electrical failed. It passed as did all mechanics and structural. Everything up to code. New roof, new gutters, all new plumbing and furnace, air in 2011. Upgraded electrical to code. Buyer didn't like the fuse panel. The inspection passed the electrical all as acceptable and mentioned buyer may want to eventually upgrade to circuit. Ms. **** tried to come off to me as failed electrical. Brought her husband with her to look at my fuse box. Is her husband an electrician? No. Every buyer has a right to back out of purchase offer. It was a very high offer right off the bat. I made it clear I wasn't going to offer any more money at closing then I already did. That is when buyer withdrew. I do not have a mortgage. Why didn't buyer just make a less amount offer? I didn't want the house listed at 185,000. I wanted it in the high 170's. That's my choice but because of Ms. **** tactics, I ended any dealings with her. Documented facts are... Ms.**** did not provide contract in any kind of timely manner, did not place my house on MLS and only showed house to two people one of whom stayed less than 5 minutes and never entered any building. One person came twice. Her tactics are shady preventing any other agent from bring potential buyers through. Those are the facts and documented.

Again, I'm sorry if she perceives the things she does, but they are incorrect. I have documented names of the 3 separate individuals who viewed the house and the dates and times they were there. I have documentation of everything. The seller lost the transaction because of the poor home inspection. I have a copy of the full inspection. The buyer gave me permission to share it with the seller. I am not a home inspector. I can only go by what is on the inspection. When I told her that she called me a liar and said I was in on it with the inspector. Why would I have wanted the home to fail inspection?? It was the buyer's choice to back out. That is the reason she is so angry. I am sorry about that, too. But again, not anything I had control over. I provided copies to her on Monday, the first day I had the complete contract in hand and access to a copy machine. The MLS shows when the home was placed on the market. Documented. No one viewed the home twice. Documented. There is no reason she can't put the home back on the market today. A full release was given to her. Documented. I listed her home at $185,000. Should I be sorry I listed her home in the 180's and received a $180,000 offer? She wanted less? That doesn't even make sense, but again, I'm sorry if it isn't what she wanted. I have apologized over and over that we didn't see eye to eye. There is really nothing else I can do. She has a nice home and shouldn't have any trouble selling with someone else. Again, I am sorry. This is the last time I will be replying.

1. I signed a contract with Lana Rife, Serenity Realty, on July 13
2. After numerous requests for a copy of contract, I received it in an email on July 28. So Ms. Rife's comment she doesn't carry a copy machine around with her is typical of the attitude she has. Unprofessional and condescending toward anyone who calls her out. She emailed me a copy on the 28 of July. 15 days after I signed it. And there is no date of July 13 on the contract. Where did the date go? She put July 20,2022 as the 6 month contract date.
3. House was not listed on MLS. Ms. **** put the listing active for 15 minutes on July 20. Then she listed it as pending which took it off and eliminated any other agent viewing. So for 15 minutes from July 13 until July 31 Ms. **** listed my home. 15 MINUTES! Then on July 31, I demanded it be listed on MLS. But by the late afternoon, I had my fill of Ms. **** and canceled the contract .
4. Every section of the home inspection received an "A" for acceptable. I posted the inspection on Facebook for public to view it was so good. But, every buyer has a choice to back out and own personal reasons. The attempt to get more cash from me at closing was never going to happen though and all parties were made very aware of my standing on that point.
5. There is an eye witness who was less that 20 ft away who states the same person came to the house twice. But either way, Ms. ****'s tactics in preventing other potential buyers and agents access was detrimental to me since she manipulated and arranged it for only her one buyer and no one else.
6. This is a home built in 1950 with a dry basement, new roof, new gutters, two garages, new kitchen appliances 2012. Furnace, AC, plumbing and electrical 2011-2012. All passed inspection. The tactic of a "poor inspection" was attempted to be used as a manipulation and I wasn't falling for it. I was and am very well aware of exactly what the inspection says and doesn't say. I have no problem the buyer backed out. Buyers back out everyday. My problem is with the INTENTIONAL unethical tactics used by Ms. **** to:
1. Intentionally eliminate all other potential buyers.
2. Intentionally eliminate any other agent from bringing in an interested party.
3. Intentionally eliminating me from receiving any other offers but from her one person. Of course with no other offers, the idea it will be easy to manipulate more negotiations on cash. Wrong.
4 Intentionally manipulating the contract and deceitful representation.
5. Intentionally not providing the contract fjr over two weeks. How does one cancel a contract within 72 hours as Federal Law allows if the contract is not provided for 15 days?
All this is documented. The facts speak for themselves on their face.
Contract was not dated
Contract was not provided to seller for 15 days
Home was not listed on MLS
Intentional elimination of other agents to provide potential buyers to view property.
As stated in original complaint, there is much more. These are the undeniable facts.