Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Americon Restoration of The Ohio Valley on 7/26/2024 to look at the mold issue in my house. Americon, had ******* their project manager come out and look at our attic. It was indicated that the insulation would need to be removed and the attic would need sprayed. ******* stated he would get us a quote in a few days. I had not heard from Americon so I texted on 8/3/2024 asking about our quote. Previously I called 7/29/2024 and 1/14/25. After leaving a bad review on ******. **** the owner called me. **** indicated that there was a misunderstanding as ******* was sick with heart issues and was seeing a doctor. However, ******* stated he was a new project manager and my calls and messages were on his personal phone not work phone and was missed. I chose to give them a second chance. **** had ************** come give us a quote on replacing our insulation in our attic. During this time **** indicated because of the miscommunication his company would spray my attic for free at no charge. Needless to say the project went sideways, Americon sprayed and after they decided to back out and just leave with no real explanation I wrote a bad review. **** sent me an invoice for 500 dollars. Even the company ************** was made aware that Americon was spraying for free. Today, I had a different mold company come in and spray because Americon refused to finish the job. I should not have to pay Americon fee of $500 dollars because he is upset I left a bad review on his company.

  Business Response

  Date: 04/08/2025

  Dear Better Business Bureau,

  
  I hope this message finds you well. I am writing to address a complaint recently filed against Americon Restoration regarding our service to a client, Ms. ********* *******. We would like to take this opportunity to clarify the situation and demonstrate that we acted in good faith throughout this process.
  Our project manager, ******** was scheduled to meet with Ms. ******* to evaluate a mold issue in her attic. Unfortunately, due to an unforeseen medical emergency caused by a heart condition, ******* passed out on a job site and required hospitalization. Regrettably, he was unable to inform Ms. ******* that he would not be able to attend the appointment.
  We fully acknowledge that we missed this appointment and sincerely apologize for any inconvenience this may have caused. To make amends, we offered Ms. ******* a complimentary mold treatment, which included an antimicrobial spray valued at $500. We communicated to Ms. ******* that she would not be required to make any payment for this service, and both my business partner, **** ******** and I agreed to this resolution.

  
  Despite this assurance, we understand that Ms. ******* received an invoice for the $500 from our invoicing department in error. We have since rectified this issue and confirmed that no payment is owed. We would have appreciated the opportunity to resolve the matter directly with Ms. ******** but she chose to bring her concerns to the Better Business Bureau without contacting us first.
  Attached, you will find documentation indicating that no balance is due, along with our communication offering the complimentary service. We want to assure you and Ms. ******* that we take our commitments seriously and strive to provide excellent customer service, which we believe is reflected in our attempt to rectify the situation.

  
  Thank you for your attention to this matter. We appreciate the opportunity to clarify our position and hope this sheds light on our commitment to customer satisfaction. Should you require any further information or documentation, please do not hesitate to reach out.
  Sincerely,