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ComplaintsforXTreme Dog Crates
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Dog crate was ordered and paid in full on September 11, 2022. Amount: $2051.95 This crate has not been received. I have contacted ***************** several times since then and he provides excuses, but the crate has not been shippedCustomer response
03/17/2023
This issue has been resolved; please close the file.Initial Complaint
03/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I spent over $5K on a dog kennel from XTreme Dog Kennels. Insufficient packaging meant the kennel arrived damaged. At first, XTreme Dog Kennels said they would sent replacement roofing, then they said they would send a check so I could buy new roofing, but after a year of exchanging email every month or two, I still have not received anything. See attached for one of the email strings.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5417 OK-199
Ardmore, OK 73401
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.