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Business Profile

Gun Dealers

TheNetGunStore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

This profile includes complaints for TheNetGunStore's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TheNetGunStore has 2 locations, listed below.

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    • TheNetGunStore

      110 S Main St Broken Arrow, OK 74012

    • TheNetGunStore

      2204 N 6th St Broken Arrow, OK 74012

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Net Gun [******] from their website. I received and order confirmation and receipt email. I have not received any shipping notification at all. And have called and left messages and no return calls. I have also emailed several times with no contact at all. I am a small business and this really hurt!

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 800.00 netgun from this business 6 days ago with promise that it would ship within 1 to 2 days of processing.. I have been calling and emailing the company and they claim it was shipped over 3 days ago but cannot provide me with any tracking information.. I have sent repeated emails and called with no response.. after looking at the reviews online I see that this company is a scam.. I am opening up a case with my bank as well..I would like a tracking number or full refund

    • Initial Complaint

      Date:06/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My relationship with TheNetGunStore began in 2019 when I successfully purchased replacement nets/weights through their company, however, when I purchased the Platinum Net Gun Package on January 15th, 2022, I was nothing but disappointed and warn others against supporting this shady business that does not have any customer support to think of and had other red flags throughout the process (a voicemail box that sounds too good to be true and no response to email despite saying email for faster response). The order was delivered directly from China a few weeks after ordering and was not disappointing, although was likely purposefully mislabeled by sender, however, after using for around the 10th time, the seal inside the trigger mechanism broke rendering the entire net gun inoperable. When I attempted to contact the company for 1 year parts warranty that is advertised with the Platinum Net Gun Package, I never received any response to multiple emails, phone calls and voicemails left over the course of 3 months! And I now suspect Travis does not exist and that this business is a front for some shady business in China making money through deceptive marketing. I have to assume this 'company' does not have any customer support to think of and good luck with contacting anyone at this business. This is unfortunate to say as compressed air net launchers are such a niche market, but unfortunately, keep looking when it comes to TheNetGunStore as you will just be disappointed.

    TheNetGunStore is NOT a BBB Accredited Business.

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