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Business Profile

Hotels

Homewood Suites by Hilton Tulsa Catoosa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a result of tornado damage and no electrical power in our home, we checked into the Hilton Homewood Suites in Catoosa for 5 days until our power was restored. The day prior to our check out thw following items were removed from our room. 1 Box of dishwasher soap, 1 container of dish washing liquid and a new quick charge Android cable that was plugged into the lamp on my wife's bed end table. Total price of all missing items was $32.00. Hotel manager was supposed to have called her once she checked with housekeeping staff. This never occured

    Business Response

    Date: 06/12/2024

    We have offered to provide guest with the refund for the item. ***** denied the refund and informed us that he would be reaching out to local PD for the theft that never occurred. 

     

    We are still offering $32.00 refund on the original method of payment for the guest room. 

Homewood Suites by Hilton Tulsa Catoosa is NOT a BBB Accredited Business.

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