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Business Profile

Metal Building

Taylor and Sons Pipe and Steel, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 30 x 40 shop from them and it is payed in full. When finishing up with the the trim we discovered that there wasnt enough rake trim or ridge cap to complete the build. I contacted them and after some un professional customer service the issue was not resolved. Therefore I left them a 2 star review and was called the next day and threatened to change it to 5 stars or my material wouldnt be made. I have contacted the owner and removed my review from ******* However they still want a good review in return for the materials needed to finish the job that has already been payed for.

    Business Response

    Date: 05/23/2022

    This customer placed an order with a front counter salesman. The customer was provided the materials that he signed off on at the customer pick up. ***** claims that his trim is too short on his rake trim. The customer did not specify how he was going to connect the trim at the peak. If he would have communicated that to the salesman he would have been provided a longer trim or a peak box for the peak condition. Bare in mind ***** did not specify any of these conditions. Also bear in mind that he signed for the materials at the point of sale which means that he accepts the materials with the lengths spelled out on the invoice which all match. He would like for us to totally replace these parts at no cost to him. In no means is that fair to us to absorb that cost. We offered to provide peak boxes which is a minimum cost for him and he refused. I did review his ridge trim. That trim really needs a 6" overlap to help seal his ridge condition on his roof. We have communicated to one of his friends that we would replace one piece that is 2' ft longer to help give the overlap he would need to seal the roof. We are always fair in how we deal with our customers. Our track record and growth is proof of that fact that we care about our product and the service behind the sale. ***** needs to be reasonable in his requests and we can be of service. 

      

    Customer Answer

    Date: 05/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if they make the material for the job I will pay for it as long as they dont require any reviews and notify me when it is ready to be picked up. I would gladly go get the added ridge cap and the two peak boxes and pay for them. 

    Sincerely,

    *********************

Taylor and Sons Pipe and Steel, Inc. is NOT a BBB Accredited Business.

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