ComplaintsforAmerica's Car-Mart
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Carmart in Claremore, OK sold me a Chevy Cruze which i only drove for 3 days til the motor overheated and had internal engine damage. I was able to get out of that contract and into another vehicle, a Trax. Well that night i had the Trax, i noticed it was smoking blue smoke meaning something wrong with the engine. So they let me get into another vehicle, a Hyundai Sonata on Saturday September 10, 2022. Well Sunday I went and parked that Hyundai Sonata back at CarMart for the valve cover is cracked, leaking large amount of oil, HVAC mode actuator went out for its stuck on defrost, the engine has blow back, and theres gunk on some of the radiator lines. Today, September 12, 2022, Monday, I called up there for I just want to get out of the contract and be done with CarMart and theyre answer is I will have a repossession on my credit. I mean, i only had this vehicle since saturday and was delivered there whenever they opened their doors monday morning. Selling nothing but terrible vehicles. I want to walk out of this contract. terrible!Business response
01/31/2023
Business Response /* (1000, 13, 2022/11/05) */ Dear Sir or Madam, Thank you for taking the time to help our customer address any concerns that they may have. Due to Federal and State Privacy Policy, we are not able to communicate with any party about a particular account without expressed consent by the customer. Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly. If you have any questions or concerns, please do not hesitate to contact us at XXX-XXX-XXXX.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.