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Business Profile

Used Car Dealers

America's Car-Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carmart in Claremore, OK sold me a Chevy Cruze which i only drove for 3 days til the motor overheated and had internal engine damage. I was able to get out of that contract and into another vehicle, a Trax. Well that night i had the Trax, i noticed it was smoking blue smoke meaning something wrong with the engine. So they let me get into another vehicle, a Hyundai Sonata on Saturday September 10, 2022. Well Sunday I went and parked that Hyundai Sonata back at CarMart for the valve cover is cracked, leaking large amount of oil, HVAC mode actuator went out for its stuck on defrost, the engine has blow back, and theres gunk on some of the radiator lines. Today, September 12, 2022, Monday, I called up there for I just want to get out of the contract and be done with CarMart and theyre answer is I will have a repossession on my credit. I mean, i only had this vehicle since saturday and was delivered there whenever they opened their doors monday morning. Selling nothing but terrible vehicles. I want to walk out of this contract. terrible!

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 13, 2022/11/05) */ Dear Sir or Madam, Thank you for taking the time to help our customer address any concerns that they may have. Due to Federal and State Privacy Policy, we are not able to communicate with any party about a particular account without expressed consent by the customer. Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly. If you have any questions or concerns, please do not hesitate to contact us at XXX-XXX-XXXX.

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