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Find a Location

Family Care Center has 1 locations, listed below.

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    Business ProfileforFamily Care Center

    Medical Doctor

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2149 Ed F Davis Rd, Durant, OK 74701
    BBB File Opened:
    8/31/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2023

    I was originally seen at this office on 11/22/23 and paid $84.00 for my visit. I was asked to come back after 30 days for a follow up and the visit was scheduled for 1/19/23. I showed up to the Family *********** on 1/19/23 and was at the office for a total of about 5 minutes. I checked in and was immediately called back to set in the office and wait for the RN who I was working with. My vitals were not taken. Nothing was done prior to being placed in this office. I visited with ****************************************** for about 2-3 minutes - he just asked if the meds were working and stated he wanted to double the dosage and keep me going on the meds. I stopped by the front desk on my way out and asked what they needed from me. They checked my papers and stated I was good to go and to have a nice day. I assumed there was no charge due to the fact that I was not given a proper visit, no vitals taken, and was in the office for about 5 minutes in total. 2 months down the road I received a $125 bill in the mail from this company. I called the office and they stated I needed to call the billing department. I called billing and they stated I needed to call the main office. I called billing back again and they stated I left the facility without paying and that is why I am being charged at this time. Not only is the amount they are charging me above what I have paid for any previous visit (I have been in 2 other times seeing *************************** and paid for all 3 visits without issue. However, there was no mention of this $125. I was in the office for 5 minutes and would never have agreed to being charged that much for such a visit. I would have paid the ***** provided they were up front about it, but since they have accused me of being dishonest, damaged my credit causing me not to get a house I was applying for, and refused to communicate with me and explain how this can occur. This charge is $125 new patient visit which I am not a new patient. And the visit was a follow up.
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    Customer Reviews

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    Better Business Bureau Serving Central Oklahoma

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