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Business Profile

Solar Installation

Sunset Solar & Electric Power LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2023, I reached out to Texoma Solar Solutions for a quote. I signed a contract and was told it would take approximately 8-10 weeks before install, and then approximately 8-10 weeks to be producing power. At some point in this window, Texoma Solar became Sunset Solar. The panels were not installed until November of last year. I was more than patient. I reached out several times for an update and heard nothing. I was then sent a bill for my first payment. I reached out to the finance company advising I had been ghosted. The finance company reached out to them and I got 2 weeks of correspondence. My last response from them was February 1st. I cannot get a response.

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022, my wife and I entered into a contract with ***************************** company Texoma Solar Solutions LLC and now Sunset Solar for a ***** kW DC solar system with a 22kW whole home Generac Generator with automatic transfer switch and sunlight power backup switch. Throughout 2023, I had phone, email, and text message conversations with ***** regarding the status of my generator and switches. Each time, I was told that they were on back order and that once they were in stock, I would be put on the schedule.As of February 10, 2024, I have yet to receive the generator, switches, and other hardware needed for installation. Please see the full timeline summary in the support document section for full details of attempts to contact ****** and the representatives of his companies, Texomas Solar Solutions LLC and Sunset Electric Power LLC.

Sunset Solar & Electric Power LLC is NOT a BBB Accredited Business.

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