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Business Profile

Apartments

The Pointe at North Penn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To better explain my complaint, I am attaching I wrote to the company/complex to address the issue. Please read the letter below. On September 27, 2024, we filled out an application for a 3-bedroom apartment at The Point at North Penn Apartments in Edmond, OK. We agreed to lease a 3-bedroom unit with hardwood flooring throughout the apartment. In addition to the understanding that this 3-bedroom apartment would have hardwood following, we were told that November rent would be free. We paid a $100.00 app fee, a $500.00 deposit and $786.84 in prorated rent for October. On October 18, 2024, we picked up the keys. Upon entering the apartment, we noticed that there was carpeting throughout. This is a problem because my son has severe allergies. The next morning (October 19, 2024), I contacted manager ***** to discuss the matter. After talking for a few more minutes, she finally agreed that she would move our deposit over to another apartment unit, but we would need to wait to move in around the 7th of November. She agreed to move the lease from apartment *** to ***. We returned the keys for *** on this same day. She gladly accepted the keys and ended the meeting. On November 6, 2024, I received a voicemail. Upon speaking with a lady named *********, she informed us that they were actually calling because she is showing a record that we owe $1,510.50 for rent and if we did not pay by the end of business day on November 8, 2024 then they would take action against us, including the addition of a late rent payment of $124.00. She explained that the rent is owed for apartment ***. I explained to her about the verbal agreement with ***** to move us to unit ***. I explained that I have a recorded conversation of the verbal agreement. She informed me that we still owe $1,510.50 for unit *** for rent and that the previous contract is still in effect. She stated the the new management would not honor this agreement.

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