ComplaintsforLife is Chic Boutique
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Complaint Details
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Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
9/7/23 I ordered ****** worth of product from Life is Chic.9/14/23 I received the clothes.9/15/23 I returned 2 shirts for a total of ****** because one was too small and one was too big.9/18/23 Life is Chic employee signed for the return clothes package.9/20/23 I sent them an email inquiring about my store credit (their policy) or a possible reimbursement. I continued reach out in various ways ********** different emails, messenger) on 9/23/23, 9/28/23, 9/29,23, 10/2/23 and 10/4/23. I have not received a response. If I had read their reviews I would have not made a purchase. I am one of many to be treated with their dishonest tactics. Its a shame because I thought their clothes were pretty.Initial Complaint
10/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I ordered on October 7,2023, 3 shirts.. one a blue shirt was cut smaller that the other two and didnt fit well so the next week I mailed it back to the company.. I waited now a couple of weeks with no store credit added back to my account.. If youre not going to credit my store account then send the shirt back to me and I will give it to a friend!Initial Complaint
08/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was issued store credit for over $300 of merchandise I purchased. Sizes were all over the place. It took forever to get this far. Now nobody will get back to me about how to use this store credit. Im frustrated & really dont want to deal with this company at all now. I prefer to just get credit on original form of payment. I will never buy anything from this business again. Ever.Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My order #is ****. I received it on June 10, 2023, and returned 2 items. The boutique received my return on June 20, 2023, at 9;57 a.m. their website says you have 14 days to return items for store credit and that it will. E issued within **** days of receipt of the return. There is no way to reach them except via email. There are 2 email addresses; lifeischicboutique.gmail.com and ************************* I have emailed both with no response at all. The items I returned were worth $84.98 plus tax. According to reviews on ******* this is something this company does.Customer response
07/25/2023
I am writing to let you know that I did finally receive a credit from Life is Chic Boutique this past week. I realize you have already closed the case for no reply. They did not credit the taxes I paid, but I did get credit for the two items I returned. It is unfortunate that I had to file a complaint with you to get a resolution. I did receive an email from you that they did not respond to your message regarding this matter.
Thank you for your assistance with this.Initial Complaint
06/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order #***** was delivered on 5/25/2023. On 5/26/2023 I contacted Life is Chic Boutique through email stating I needed to return an item and asked how to do it.I did not receive a response and found a place on their website with return instructions and placed the item in the mail, along with the packing slip, via **** tracking #**** **** **** **** **** 80. The item was never worn and tags were intact. On June 20, having not received a credit to my payment method, I reached out again via the Contact Us form on the website and still, silence.On 6/25 I sent an email to three different email addresses associated with the business asking for a response and have received no communication from the company nor have I received any credit to my account.Customer response
07/20/2023
I am following up on this complaint. I was able to track down a family member of the Life Is Chic Boutique owner and the situation has been resolved to my satisfaction. I did not receive an explanation but perhaps I am not owed one. Thank you for your efforts on my behalf.
Initial Complaint
06/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a shirt on 4/23/23 and when it arrived it was much smaller than described on website, it stated it ran large. Big joke! I returned the item after paying $56.04 for the shirt then $10.00 for shipping back to them. I have emailed them numerous times and have gotten no response!! No phone number to be found anywhere!! I want my money back and i want them shut down because they are stealing peoples hard earned money!!Initial Complaint
06/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Dare of transaction: Sunday, May 21, 2023 Amount: $119.24 my credit card has been charged.No notification about when I might expect my order #*****.Have sent numerous emails and no response.Initial Complaint
05/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My Name is Mary Ann Pacheco placed an order totaling 149.97 From this company on 04/22/23 order # *****. I receive the order on April 28th tracking **********************. I returned the order on May 1St tracking ****************** and have tracked to make sure Life is Chic has received it and they have on May 2nd, 2023. I have reached out to their company by the contact company on their website and also [email protected] and [email protected], at least 8 different times. These are the different emails they are providing on their website as well as when they send information concerning orders. I have not had one response to all the emails I have sent. At this point I want my money refunded. This is unacceptable customer service. Someone could have reached out to me by now and at least told me what action they are taking.Initial Complaint
04/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: 2/7/2023 Order Number: ***** Blouse was not near correct size. I immediately notified the company via their website that I would be returning the item the next day. I took it to the *********** and mailed it back. According to their website I would receive a partial credit. I never heard anything from them. I sent certified letter and numerous emails. No response. The company is stealing money from customers by not honoring their own Return Policy. It is not 4/28/23 and I have still never heard any response from the company. This company has numerous complaints and a F rating. I want my money back!!!!Initial Complaint
04/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order# *****. $218.96. I purchased 4 items from ************ on 1/31/23. The items were returned to ************ warehouse ******, ** on Tuesday Feb 13,2023. My tracking shows you received on Thursday 02/16/23. Your website advises to allow **** business days from return date for return process. At that time they would send a email containing store credit code. The items I returned were never worn and tags were still attached. Since returning items I have emailed numerous times and numerous times via messenger on their website. Absolutely no response whatsoever. I would have been fine with a store credit and a deduction of the shipping. But to not respond at all! Very disappointing. I DO NOT want other women to get swindled like so many have! I wish I would have checked the business out better. I would never have thrown my cash away this I have!Customer response
08/02/2023
************ has contacted me and made it right after months of waiting. They gave me a store credit for full amount.
I have ordered and received the items in a very timely manner. I am very happy with what I have ordered and appreciate them making it right with me.
However, because of the original issue with the return and not handling in a timely manner. I would like people to be informed on returns with this company.
Thank you for your help!
*********************
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Customer Complaints Summary
23 total complaints in the last 3 years.
3 complaints closed in the last 12 months.