ComplaintsforStride Bank, N.A.
Bank
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning billing and collection issues, refund and exchange issues, and customer service issues. On March 29th, 2022 BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of July 14th,2022, the BBB received a response addressing the pattern. Currently waiting to see improvement over time.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Chime out of nowhere suspended my banking account with all of my business funds in it I have been trying for years and years to regain access to it I have contacted you several times in the past. I have then lost my whole business home everything. They (chimesupport) keeps asking me for my id social proof of address proof that it was my money I have sent them everything 100s of times. And then say to wait for a response then they never respond then I contact them again and they say same thing upload documents over and over again with no resolution . Im and I see awhole lot of others tired of these places stealing peoples money and livelyhood its honestly sickening and something NEEDS TO BE DONE. I have lost everything behind themBusiness response
05/07/2024
***************************************** established your Chime Checking Account and serves as the issuer of the ********** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the Chime Checking Account very seriously.We have conducted an investigation into the matter and reached out to ***** to better understand the full scope of this matter. Chimes investigations show the following:
Chime's records indicate that on July 7, 2020, you opened a Chime Checking account. On August 25, 2020, ***** identified unusual activity regarding the amount and/or origin of certain funds which were deposited into your account. As a result, ***** placed a hold on the account and requested documentation from you that could verify the source of the funds deposited.
Between August 25 and May 31, 2023,you submitted some of the requested information for their review. On June 1,2023, your account was re-enabled following review of the submitted documentation.
However, further review of your account activity led Chime to request additional documentation regarding the amount and/or origin of certain funds which were deposited into your account.On April 30, 2024, you submitted some of the documentation for review.
The same day, your account was re-enabled - Chime's records indicate that your latest successful login to your Chime account was on May 5, 2024.
Chime and Stride Bank place great importance on providing an excellent customer experience. Please contact ************ Services at ************ if you have any further questions or concerns.Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The debit card provided to me has funds on it but the card has been declined over and over again. Customer service is unavailable I cannot get any help. F*** this companyBusiness response
04/29/2024
***************************************** serves as the issuer of the LyftDirect Business Prepaid Mastercard and, as such, is concerned with your complaint. As the issuer, we take all matters which affect customers who utilize the LyftDirect Business Prepaid Mastercard very seriously. Because of this, we have reached out to Payfare, the program manager of the LyftDirect Business Prepaid Mastercard, to help review the circumstances surrounding this matter. Payfares investigation shows the following:
Payfare reviewed your account and found that you reached out to their customer support on April 22, 2024. You were assisted with a login issue and activation of physical card. Payfare indicated that your card is currently active, however, there is no activity on the Lyft Direct account. Since you believe that you have a balance available,you must reach out to Lyft directly to inquire about your driver payouts.
Stride Bank, N.A. prides itself in providing excellent customer service while attempting to help serve the needs of our customers. As such, the Bank takes complaints and allegations, such as those that you have submitted, very seriously.Initial Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called Stride support to investigate a charge i did not authorize on the account and without my permission they charged me to replace the card and hung up on me while i was telling them that i did not consent and to undo what they did since i did NOT authorize it. I called back and they berated me for speaking ill of their business/******** and then hung up on me againBusiness response
04/29/2024
***************************************** serves as the issuer of the DasherDirect Business ************ Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect customers who utilize the DasherDirect Business ************ Card very seriously. Because of this, we have reached out to Payfare, the program manager of the DasherDirect Business ************ Card, to help review the circumstances surrounding this matter. Payfares investigation shows the following:
Payfare reviewed your account and found that you reached out to their customer support on April 23, 2024 (ticket #*******) to report a pending transaction you did not recognize. *******'s support agent correctly walked you through their dispute process for unauthorized transactions and asked for permission before replacing the card.You inquired about access to your funds while the new card is in transit and you were advised that a virtual card will be available at which point you agreed to the replacement. The $5.00 card replacement fee was also refunded.The pending transaction has since been reversed by the merchant. However, if the transaction later posts, you may reply to the same ticket to proceed with a dispute claim.
Stride Bank, N.A. prides itself in providing excellent customer service while attempting to help serve the needs of our customers. As such, the Bank takes complaints and allegations, such as those that you have submitted, very seriously.Initial Complaint
04/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
All I'm asking for them to do is give me my money back I've been dealing with your for almost two and a half months I have bills that I'm behind I have medication I have to pick up I'm about to have surgery in less than a week and I'm on I'm asking for is my $400 back is there anything y'all can do to help me with this situation cuz I'm really getting to run around we try it more **** way we tried it with her trying to get her information she do not remember any of her email that she use an old account that the the username I gave them they act like they cannot access it through there I'm just to the my breaking point and I really need your help the account name is *********************** 15 and if y'all can get them to do anything about it I'll be grateful for it thank you and have a blessed nightBusiness response
04/29/2024
***************************************** established your Chime Checking Account and serves as the issuer of the ********** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the Chime Checking Account very seriously.We have conducted an investigation into the matter and reached out to ***** to better understand the full scope of this matter. Chimes investigations show the following:
Chime reviewed your account and found that on February 22, 2024, you initiated a Pay Anyone transfer amount to $400.00 to $************* which was successfully posted. On the same day, you reached out to ***** regarding the transfer and asked how to claim the funds.
Chime cannot file a dispute claim on your behalf due to you initiating the Pay Anyone transfer and it being executed accordingly.
Please note that Chime's Deposit Account Agreement states: "You are liable for any Pay Anyone transfer sent from your Checking account except in the case where the Pay Anyone transfer was unauthorized, or the Pay Anyone transfer was not properly executed by *****,according to your instructions. This means you are liable for any transaction made using Pay Anyone, even if you are unsatisfied with an exchange of goods or services." Please refer to the Deposit Account Agreement, Section (I)(F)(8) titled Liability for Pay Anyone transfers ********************************************************************************[chime.com]
Chime and Stride Bank place great importance on providing an excellent customer experience. Please contact ************ Services at ************ if you have any further questions or concerns.Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello to who this may concern I previously made a bbb complaint ( #******** ) about chime bank with is issued by stride bank, which was holding my money and saying they wasnt going to gave it back after my bank account was closed for no reason . After weeks of texting back and forth with stride bank and bbb I finally got my money. When I went to cash the check in my **** of America account a couple days I see a transaction on my statement saying return item chargeback for the check deposited in my account , so I called my bank and asked them what was the problem they said the check is a counterfeit check. This has been an ongoing issue for 3 months now and I just wanted my money back to pay my backed up bills. If this going to be a problem I might have to get a lawyer to take further action.Business response
04/29/2024
***************************************** established your Chime Checking Account and serves as the issuer of the ********** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the Chime Checking Account very seriously.We have conducted an investigation into the matter and reached out to ***** to better understand the full scope of this matter. Chimes investigations show the following:
Chime reviewed their records and found that on February 27, 2024, your account was closed and cannot be re-enabled. On April 9, Chime sent a check for the remaining balance on your account, totaling $9,196.78 to the address on file. Chime's records indicate that the check was cashed on April 12, 2024.
Chime and Stride Bank place great importance on providing an excellent customer experience. Please contact ************ Services at ************ if you have any further questions or concerns.Initial Complaint
04/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello claim # ******** I recently read your response in regards to my dispute and for a lack of words I am absolutely devastated.Some how money was taken out of my account from an ATM. April 10th Within minutes of the transactions I contacted chime support and was told that I couldn't dispute the charge until it cleared.Thankfully the rep sent me a new debit card to hopefully prevent this from happening again. A few days later when it finally cleared I disputed the charges . Today I received notification that my dispute was closed and Chime found that there was no error.How can they come up with those findings and no protection for their customers.They only investigated 3 days of that My account was wiped out!!My card was lost!!What else can I do!!!I have been a long standing customer and first time my debit card was compromised. Please help Please advise *********************************Business response
04/29/2024
***************************************** established your Chime Checking Account and serves as the issuer of the ********** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the Chime Checking Account very seriously.We have conducted an investigation into the matter and reached out to ***** to better understand the full scope of this matter. Chimes investigations show the following:
Chime reviewed your account and found that on April 12, 2024, you contacted them to report 4 unauthorized transactions totaling $512.45 had posted to your account. ***** filed a dispute and opened an investigation.
On April 16, Chime concluded their investigation and based on the information available, they determined that no error occurred. You were notified of the result via email.
On April 19, you inquired about reopening the dispute and a rebuttal claim was initiated. On April 23, ***** concluded the rebuttal investigation and affirmed their determination that no error occurred. You were notified of the result via email.
Chime and Stride Bank place great importance on providing an excellent customer experience. Please contact ************ Services at ************ if you have any further questions or concerns.Customer response
04/30/2024
Complaint: ********
I am rejecting this response because: My card was lost, my card wasnt in my possession, attached is my affidavit that I sent to Chime, you haven't done a thorough investigation 3-4 days isn't sufficientNot protecting me as the customer or my money that I put into your bank.
This isn't fair, please reconsider
Sincerely,
*********************************Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This complaint is in connection with #******** filed against *********** In that complaint, ***** explained the actual banking is done through Stride so here I am. The problem I am having is that checks are not going out in a timely manner and I'm being burdened with expensive late fees. The problem is that ***** has been taking my rent money IMMEDIATELY from my account upon my request, but the actual checks aren't being mailed until sometimes a full week later, causing late payments. One example is this month, where check was requested March 29th, money was deducting from my account immediately, but the date on the envelope shows the check wasn't mailed until the 5th of April. I WANT TO KNOW WHAT THE PROBLEM IS WITH GETTING MY CHECKS OUT WITHIN 2 BUSINESS DAYS OF DEDUCTING THE MONEY FROM MY ACCOUNT. Why should it take a full week? This is not a problem with the postal service; this is a problem with YOU not mailing the checks out on time.Business response
04/29/2024
***************************************** established your Chime Checking Account and serves as the issuer of the ********** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the Chime Checking Account very seriously.We have conducted an investigation into the matter and reached out to ***** to better understand the full scope of this matter. Chimes investigations show the following:
***** stated that the Chime Mail a Check feature allows users to send paper checks anywhere in the *** through the Move Money section of the Chime app. The funds are deducted from your Chime Checking account balance as soon as you submit the payment. The paper checks are free and once a check is processed and mailed, it will arrive at its destination within 3-9 business days. Unfortunately, ***** is unable to change their check mailing procedure at this time.
Chime and Stride Bank place great importance on providing an excellent customer experience. Please contact ************ Services at ************ if you have any further questions or concerns.Initial Complaint
04/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
To Whom it may ******* I am writing to make a complaint about a ONEVIP Debit card My Complaint is about My one VIP Debit Card my card was recently Frozen on the week of 12/27th 30th of December when I Call several Time and every time I call someone tells me that theres no update about my account so by on 1/06/24 when call again some one tells me that I had to Wait 3 to 5 days and I had to call back on the 01/09/24 so Waited to call on the 9th of January and they told me I can not talk to some one on the phone I will have to email *********************** but at no reveal I got no respond. From as of right now I m still waiting for a respond No one has replied to my email so why give this Phone Number ************Business response
04/22/2024
***************************************** established your UrbanOne One VIP Account and serves as the issuer of the UrbanOne One VIP **** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the UrbanOne One VIP Account very seriously. We have conducted an investigation into the matter and reached out to ******** to better understand the full scope of this matter. UrbanOnes investigations show the following:
UrbanOne reviewed your complaint related to your ONE VIP card being closed. ********'s Director of Fraud has completed a secondary review of your activity and determined the activity to be indicative of fraud. UrbanOne verified that the account has been closed and cannot be re-opened.
Stride Bank, N.A. prides itself in providing excellent customer service while attempting to help serve the needs of our customers. As such, the Bank takes complaints and allegations, such as those that you have submitted, very seriously.Initial Complaint
04/11/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I contacted Stride Babk because I never received my replacement bank card that was issued when the old one expired. When I contacted the bank through the app the representative said they would send me new card and waive the 5.00 fee for the card as I never received it. But this morning after I activated the card they stole 5$ from my account. I am a driver and 5$ covers two orders! I asked before sending for duplicate card because I think the fee is too high. Now when I call I am on hold for excessive wait times and they keep escalating my call but have failed to refund the 5$. I want the 5$ returned to my account.Customer response
04/15/2024
Please cancel complaint filed on 4/11/2024.
They refunded my account.
Initial Complaint
04/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I noticed a fraud bank transfer on my debit card to a stride bank in the amount of $1024, they wiped put my child support card in one day, cleared and all in one day. This is insane how ppl can do things like this. Im praying I get this money backBusiness response
04/11/2024
Hello,
Thank you for reaching out to us. We have received your report of fraudulent transaction(s) made to an account associated with our institution. Unfortunately, we are unable to investigate the matter further as there is no information provided to research. We would ask that you provide any information you have about the fraudulent transaction(s)/account to our team at **************************************** Once we receive the additional information, we will be able to investigate the matter further.
Thank you,
Stride Bank
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Customer Complaints Summary
332 total complaints in the last 3 years.
117 complaints closed in the last 12 months.