Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Stride Bank, N.A. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforStride Bank, N.A.

    Bank
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    64 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Candra M

      1 star

      07/18/2024

      Stride bank is the worse bank to have, it started with a ******************************************************************************* stride bank denied my dispute stating there were no errors made and now every direct deposit I receive they are keeping my pay checks. Idk why they havent been shut down but definitely need to be ASAP

      Stride Bank, N.A. Response

      07/19/2024

      Hello - please contact Stride Bank *************************************** Thank you Stride Bank
    • Review from Keyona B

      1 star

      07/16/2024

      They denied my claim after I gave them supporting documents and a police report. Im considering closing my account with them. They dont even give temporary credit like other banks. Like the others reviews say, they are telling the truth about their dispute process. They are the worst when it comes to that
    • Review from Tammy R

      1 star

      07/10/2024

      Ive been banking with ********** for quite some time now and have held significant funds in this acct only to be met with frivolous self deprecating employees within the fraud ***** *** had several unauthorized charges that *** reported to the authorities and the *** which is in the federal level explaining my grievances and submitted all supporting documents to the bank. *** had to reach out to the compliance **** to try and expedite this. *** disputed with my bank considering I thought.i was a valuable client. I was traveling and didnt notice a plethora of charges being made and online as well. I had lost my phone and retrieved it back and with all the fraud and identity theft taking ***** I would have through my the bank would have sssitsed me further. They declined my disputes several times. Upon proving I was a victim of identity theft from Equifax settlement breach and submitting docs from the *** etc. They overturned and dismissed all my efforts thus far in which Im very upset and infuriated about this matter. Beware as this bank doesnt value their consumers as they so state Ive

      Stride Bank, N.A. Response

      07/11/2024

      Hello - please email *************************************** for assistance.Thank you,Stride Bank
    • Review from Sean G

      1 star

      06/09/2024

      Stride bank is taking people money. You make a purchase with your card then the next day mite even be 30 minutes they say your account is in the negative, stride/dasher direct most definitely needs to be investigated, an all the stolen funds returned

      Stride Bank, N.A. Response

      06/10/2024

      Hello - please contact Stride Bank - *************************************** Thank you,***********************
    • Review from Autumn W

      1 star

      05/11/2024

      I filed a dispute with Chime due to Enterprise Car Rental charging my card for the amount of $1323.93 when at that specific time they where only supposed to be charging my card for $468. On my Chime statement it doesnt have any of the dates, amounts, or times Enterprise charged my credit builder card every week. I have receipts from Enterprise with the dates, times and the amounts they charged my card but yet Im unable to find any of those on my Chime statements. After filing the dispute and having to explain again and again and again that they basically double charged me because when ANY MERCHANT/business runs a credit card the amounts they charge the credit card is AUTOMATICALLY held so that it cant be spent. So on three or four separate transactions they charged my credit card for said amounts and put a hold on those funds yet my account is $1023 overdrawn because after Chime and Enterprise both reversed the $1323.93 charge back onto my card they turned around and charged my card again for $1023.93.

      Stride Bank, N.A. Response

      05/13/2024

      Hello - please contact *************************************** for further assistance.Thank you,Stride Bank
    • Review from Deborah H

      1 star

      05/11/2024

      Should be investigated and shutdown immediately!!! They are destroying my credit score that I was desperately trying to fix after my identity was stolen. They denied payment to my credit card company but deducted the money from my account! Trying to contact them and speak to someone is impossible! They deducted the money from my account but did not pay my credit card payments. I want my money back they took from me. This bank should be investigated immediately!

      Stride Bank, N.A. Response

      05/13/2024

      Hello -please contact *************************************** for further assistance. Thank you,Stride Bank
    • Review from Lakeithia D

      1 star

      04/09/2024

      These people customer service sucks. They will get you to send in documentation with personal information on and then give you the run around about why the documentation was not acceptable. After speaking with 4 reps and 2 supervisor no one has the same answer and just try to make up anything just to get you off the phone.

      Stride Bank, N.A. Response

      04/10/2024

      Hello - Please email *************************************** for further assistance.Thank you,Stride Bank
    • Review from Alex H

      1 star

      04/08/2024

      Stride Bank pulled 1300 from me unknowingly and I have no idea why. This is a scam I want my money back if possible

      Stride Bank, N.A. Response

      04/10/2024

      Hello - Please email *************************************** for further assistance.Thank you,Stride Bank
    • Review from Shavette O

      1 star

      03/27/2024

      Closed account and never received funds that was still in my account been over 2 months now

      Stride Bank, N.A. Response

      04/01/2024

      Hello - please contact *************************************** for further assistance.Thank you,Stride Bank
    • Review from Bob J

      1 star

      02/13/2024

      Stride "Bank" is a scam. Stole account balance and refused to refund. Closed account for mysterious violation of terms. **************** is no help at all **************** agent "*******" was rude and unprofessional.

      Stride Bank, N.A. Response

      02/14/2024

      Hello - please contact *************************************** for further assistance.Thank you,Stride Bank

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.