Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/15 I contacted the company about canceling my auto policy effective that same day. The draft had been made from my account for the next payment of $96. I understood I would get a refund. I have had automobile insurance with the company for years, never filed a claim, and always paid on time through my bank account. I had not received a confirmation email regarding cancellation so I called to check on 9/18. I was told it was canceled effective 9/15 and my refund would be $83. The representative advised my refund would have been $108 since I was already paid through the 19th but they charge a $25 cancellation fee.

  

  Business Response

  Date: 09/22/2023

  To Whom It May Concern:
  This communication is in reply to a BBB e-mail of September 18,
  2023, pertaining to Cara *******. Casualty Corporation of America, Inc.
  ["CCA"] respectfully responds as follows:
  
  CCA is a licensed Oklahoma insurance company operating in accordance with
  the contractual provisions of its insurance policies and Oklahoma law.
  
  On September 15, 2023, CCA received an email from Ms. Cara *******
  requesting that CCA cancel her automobile insurance policy immediately. On
  September 15, 2023, CCA canceled Ms. *******’s automobile insurance policy
  as requested. Ms. *******’s policy of insurance was canceled at her request
  and a refund has been processed and said refund will be returned to Ms.
  ******* within the allowable time frame in accordance with Oklahoma law.
  With the exception of those items addressed herein, CCA expressly denies any
  and all other allegations made by Ms. *******.
  
  Thank you for your attention to this matter.
  Sincerely,
  CASUALTY CORPORATION
  OF AMERICA, INC.
  BVD:td BILL V. ****, JR
  President.
  CASUALTY CORPORATION
  OF AMERICA, INC.
  ELECTRONIC SIGNA

• Initial Complaint

  Date:06/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fire claim online 5/4 for garage fire, also w/agent. Rec. initial response email on 5/9, CCA request copy fire report. Submit fire report/photos by email CCA/adj., on 5/11, 5/15, and 5/22. On 5/11 adjuster state inspected garage. Inspector told us remove, make list, see if salvageable. Took 3 loads debris, landfill. On 5/17, demo est. On 5/18, adj. message stated supervisor stated CCA likes independent fire investigator damage, not disturb garage, CCA want CO investigator look at damage. We removed debris, walkway around garage, chicken coop.. On 5/22 email CCA/adj copy demo est. w/photos, video/damage. Call/email CCA 5/24, spoke Crystal, request date if/when CO investigator appt., ask send info email. Never received email. On 5/30 CO investigator call, showed up unannounced want get in backyard without appt., nvestigate CO of fire. Told him at work, could meet 5 min. He left assist. to take pics, while he left to conduct other business. When CO investigator came back told where thought fire started, "stated husband was trying to catch rodent in garage roof overhang, put metal rodent trap in overhang, rodent must have got caught, tried to get out of trap, trap must have fall, arc'd electrical line near roof overhang". The CO investigator rummaged fire debris, took pics, mark electrical line w/orange tape. he mark electrical line where rodent trap was located in roof. Messaged CO investigator, copy of report when completed. He stated, get copy CCA, should be ready 2 wks. Call/message CCA, ask report, expressed concern, garage looks could fall down, who responsible migrated damages, if garage falls down power lines in alley. 3 weeks CO Instivagate lapsed, no investigator/CO report. Now 46 days since filing claim, no notification/acknowlege fire, or instruct navigate claim, deadlines, etc.. On 6/19, message CO invest, no report ready. Call CCA ask claim status, Crystal, no CO report, ask to expedite. CCA not honoring terms of contract and delaying resolution of claim.

  

  Business Response

  Date: 06/23/2023

  To Whom It May Concern:
  This communication is in reply to a BBB e-mail of June 20, 2023, pertaining to
  Marline *********. Casualty Corporation of America, Inc. ["CCA"] respectfully
  responds as follows:
  
  CCA is a licensed Oklahoma insurance company operating in accordance with
  the contractual provisions of its insurance policies and Oklahoma law.
  
  On May 5, 2023, CCA received a notice of loss indicating that Ms. *********’s
  property insured by CCA had been damaged by a fire on or about May 4, 2023.
  On May 5, 2023, CCA requested an estimate of damages to Ms. *********’s
  property which was received on May 24, 2023. The estimate for damages to Ms.
  *********’s property reflected fire and smoke damage which was contained to
  the garage and indicated the possibility of a couple of different origins as to the
  cause of the fire. As such, CCA requested that a cause and origin report be
  conducted related to the fire on May 24, 2023, in order to determine the origin of
  the fire. CCA received the cause and origin report back from the cause and origin
  investigator on June 21, 2023. The cause and origin report was delayed as a
  result of the tests that were being conducted to determine the origin of the fire.
  The origin of the fire was determined to be the result of rodents chewing through
  wires in the garage walls. CCA will be forwarding appropriate documentation
  and payment to Mr. and Mrs. ********* in the coming days now that we have
  received all the proper reports related to their claim and concluded our
  investigation.
  
  With the exception of those items addressed herein, CCA expressly denies any
  and all other allegations made by Ms. *********.
  
  Thank you for your attention to this matter.
  CASUALTY CORPORATION
  OF AMERICA, INC.
  Sincerely,
  CASUALTY CORPORATION
  OF AMERICA, INC.
  BVD:td BILL V. ****, JR
  President.
  ELECTRONIC SIGNA

  Customer Answer

  Date: 07/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, a little far fetched as far as the dates go, but they eventually did send a payment for $8,500 for the garage, and they also sent a "measly $425.00" for the demo of a 2 story, 4 car garage, payment made after the *********************** the contract, even though I submitted an estimate for the demo of $27,228.93. Not sure how they expect us to tear down the garage with $425.00. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been fighting with this insurance company for about a year. I had hail damage to my home in May 2021. The contractor quote was around $7,000 and the insurance company refuses to pay more than $2900. The siding on my home is no longer available in that quality or thickness and the insurance company has refused to replace it with a different size or pay more so that it can be replaced properly. Ive spoken to numerous insurance companies as Im obviously switching my insurance to someone else after this disaster, and not a single insurance company Ive spoken to has agreed with anything CCA has done. Ive had a couple even tell me this should go through a court system because what it happening is not ethical and may not even be legal. The contractor has even said he has been in this business for a very long time and he has never seen anything like this with all of the insurance companys he has dealt with. I would recommend everyone to stay away from this place.

  

  Business Response

  Date: 08/26/2022

  
  This communication is in reply to a BBB e-mail of August 21,2022, pertaining to ***************************.  Casualty Corporation of America,Inc. ["CCA"] respectfully responds as follows:
  CCA is a licensed ******** insurance company operating in accordance with the contractual provisions of its insurance policies and ******** law.  
  On May 4, 2021, CCA insured, ***************************, contacted CCA and advised that her home had sustained storm damage.  On May 5,2021, CCA requested an estimate of damages be made to Ms. ******** property.  On June 9, 2022, the estimate was received by CCA.  On July 8, 2021, payment was issued to ****************** in accordance with the estimate and the terms of her CCA insurance policy.  Thereafter, on August 29,2021, CCA received a supplemental damage request from *******************  After multiple attempts by CCA to schedule a reinspection of Ms. ******** property with Ms. ******** chosen contractor, CCA was successful in scheduling such reinspection on October 19, 2021.  CCA received the supplemental estimate for damages to Ms. ******** property on November 29, 2021, and issued payment for such supplemental damage on December 3, 2021.  As it pertains to the siding on Ms. ******** home, nothing has been provided to CCA by ****************** or Ms. ******** chosen contractor indicating that such siding is not readily available in the marketplace and that ****************** is due any additional payment therefor from CCA.  In the event ****************** has documentation evidencing she is due additional monies related to her claim, CCA respectfully requests that she provide the same for CCAs review as soon as possible.
  In summary, CCA has made payment to ****************** related to her claim for damages and is unaware of any additional payment that *** be due her at this time.  With the exception of those items addressed herein, CCA respectfully denies any and all other allegations made by *******************
  Thank you for your attention to this matter.

  Customer Answer

  Date: 08/27/2022

  
  Complaint: ********
  
  I am rejecting this response because: The contractor literally sent an email where the place has said that siding in the specific thickness is no longer made anymore. They also offered the thickness they do make and have available. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/07/2022

  This communication is in reply to a BBB e-mail of August 30,2022, pertaining to ***************************.  Casualty Corporation of America,Inc. ["CCA"] respectfully responds as follows:
  CCA is a licensed ******** insurance company operating in accordance with the contractual provisions of its insurance policies and ******** law.  
  After further review and confirming our initial analysis, CCA has no documentation from ****************** and/or her contractor other than an estimate for repairs.  There is no documentation evidencing that the siding is no longer manufactured and/or that it can no longer be purchased.  The estimate from Ms. ******** contractor reveals a difference in pricing between Ms. ******** repair estimate and CCAs estimate for repairs.
  In summary, CCA has made payment to ****************** related to her claim for damages and is unaware of any additional payment that *** be due her at this time.  With the exception of those items addressed herein, CCA respectfully denies any and all other allegations made by ******************* CCA encourages ****************** to forward any documentation that she *** have in her possession related to the referenced siding manufacturing and pricing issue to CCA immediately for review.  Thank you for your attention to this matter.

  Customer Answer

  Date: 09/08/2022

  
  Complaint: ********
  
  I am rejecting this response because: we have emailed this stuff in awhile ago. Maybe be more professional and keep up with the emails that have been sent. I will resend them this evening. 
  
  Sincerely,
  
  ***************************