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Business Profile

Real Estates

Next Home Tri-Covenant Realty

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband is active duty in the army. He got orders to PCS to Fort Sill, OK. Seeing that we were out of state, we chose to rent a home and completed a video walkthrough. Unfortunately since it was via video, they left out many details such as privacy fence not in good shape (we have dogs), one toilet is leaking, one of the showers does not turn on sometimes, and the home is infested with cockroaches. We moved here on a Friday (1/3/25) and were given the keys. Upon entering the home, we noticed a few dead cockroaches. We texted the company and found out that there was in fact an infestation and they stated that they had the home treated. Well after being in the home for 24 hours because we didn’t have anywhere to go, cleaning it top to bottom, spraying a home defense spray on the interior and exterior, there are many live cockroaches all over this home. Of course it’s a weekend and we have nobody to get in touch with, we cannot buy groceries, and we are going to have to cancel our household goods that were scheduled to get delivered on Monday 1/6/2025 because we do not want all of our things getting infested. We cannot afford to go to a hotel and we have 3 dogs as well, so we are at a loss of what to do and cannot function in this home. I have many pictures and videos to provide as well.

    Business Response

    Date: 01/13/2025

    Thank you for bringing the concerns to our attention. We value feedback and aim to ensure a fair and satisfactory resolution for all our clients. We understand that you received a complaint about an issue with the presence of roaches, and cleanliness of a home upon move-in. Please note that the property was thoroughly cleaned and professionally exterminated prior to the arrival of the tenants, as evidenced by attached photos taken after the cleaning and treatment. Despite these measures, we understood the discomfort and respected the clients preference to terminate the lease immediately. To address this amicably, we: Released the client from the lease the same day your complaint was received. Issued a full refund of the deposit and any rent paid. Did not charge rent for the time the property was under their name. Following their departure, we observed that the property required additional cleaning due to dog hair left behind by their three large dogs. While this required extra effort on our part, we have not pursued any charges for this or any other related expenses, maintaining our commitment to customer satisfaction. Given the swift and considerate resolution provided, along with the evidence of the property's condition prior to their tenancy, we believe this complaint to be unwarranted. We remain confident that no other company would extend the same level of courtesy under similar circumstances. If there are any further concerns or details, you'd like to discuss, please feel free to reach out. We are committed to fairness and transparency in all our interactions. But we respectfully submit our frustration with this complaint, as it is misleading as to the condition of the property and the actions, we were swift to take in order to maintain a high level of client satisfaction.  We honor our commitment to always placing humans over houses.   

Next Home Tri-Covenant Realty is NOT a BBB Accredited Business.

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