ComplaintsforHome Improvement Solutions
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Complaint Details
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Initial Complaint
01/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Had concrete poured 2019 cracked months after company offered to come look, never came. We had to have it removed I have photos of the concrete work he had done.Business response
01/31/2022
I am very apologetic to this project it was the only pool we had done and home owner was aware of that.
I hired a local concrete man the home owners knew personally so I thought it was the best decision at the time .myself and the homeowner both seemed confident in his abilitys We made several calls to make sure we were not harming the pool and doing the job right as we hadnt done one before. The repor between the crew and the homeowner was good throughout the job and all seemed well. All materials were on site and for home owners to see. But once it was done about three months passed and they called me and I returned and put sealer on all the cracks and left an extra bottle also. I did apologize then. This is s fairly quick summary but does explain. Again I am very apologetic and we do take our BBB relationship very seriously as we take pride in our work. And our selfs. And support our familys with our efforts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.