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Business Profile

Martial Arts Supplies

Century Martial Art Supply, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Martial Arts Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 12/2/24 I ordered 4 items: Kung fu (Black and Red) Middle wt uniform Red, Action Flex gloves XL and socks. The wrong Kung fu uni was shipped and the rest were too small. I returned the items and CONFIRMED THE RETURN WAS DELIVERED on 12/20/24. Multiple emails to customer service were ignored. When I finally did contact someone they told me they couldn't locate my return. I have still not received the promised replacements or a refund. This is the worst customer service experience I've ever had.

    Business Response

    Date: 02/21/2025

    I would like to extend my sincere apologies for the oversight in not issuing the credit when your product was returned. At Century Martial Arts we strive to provide a smooth and prompt experience for all of our customers, and I regret that we missed the mark on this occasion.


    The credit has now been processed for the returned items, and the amount has been successfully applied to your credit card. You should see the update reflected shortly.


    We truly appreciate your understanding, and I apologize again for any inconvenience this may have caused. If you have any further questions or need assistance, please do not hesitate to reach out.
    Thank you for your patience and continued support.


    Business Response

    Date: 03/04/2025

    Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We genuinely value your feedback and aim to address your concerns in the best possible way.


    After reviewing your case, we understand that your complaint involves the refund for a returned item. As per our standard policy, we typically provide refunds only for the returned items themselves, not for shipping fees. However, as a one-time courtesy and to resolve the matter to your satisfaction, we have applied a credit.


    Please note that this credit is an exception and will not apply to future transactions, as we must adhere to our usual refund policies moving forward.
    We appreciate your understanding and are committed to ensuring that your experience with us remains positive. If you have any further questions or need assistance, please don’t hesitate to reach out.


    Thank you for being a valued customer.

    Customer Answer

    Date: 03/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    regarding future transactions, there will be none! I expected I will be removed from all mailing lists

    Sincerely,

    **** *******

Century Martial Art Supply, LLC is NOT a BBB Accredited Business.

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