Complaints

This profile includes complaints for Home Creations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Creations

  2252 N Broadway St Moore, OK 73160-4303

  
• 

  Home Creations

  2240 N Broadway St Moore, OK 73160-4303

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HORRIBLE! They are using cheap labor to build, they only want to fix the cheapest things on your 3 month/11 month warranty. Our main bathroom has plumbing on the outside wall that froze over and they don't want to fix it. The concrete foundation is uneven to where a regular rain puddles water in our garage near our electrical panel, they don't want to fix it. Our tiled floors are uneven, we wanted more tile than carpet so we paid to get it and i wish we stayed with the carpet, they don't want to fix it. We've been in the house for a year and the paint is pealing, they didn't even want to address it, let alone fix it. Our outside flowerbeds have looked like weed beds since we moved in, there is no mulch just dirt, but other homes have piles of mulch, new or older, they don't want to fix it. They say landscaping isn't part of the warranty, but my $500,000+ paid for the entire house and lot plus landscaping, how is that not part of a new home warranty.We've had issues with Home Creations from the beginning that has costed us thousands of dollars, and it gets worse. I'm already thinking of selling their prime home cause I'm sure it'll be worse things to come a year or 5 years from now. Our community homes have had to get their roof structure repaired after moving in cause it was sinking, we might not see it now but 1 year or 5... We even paid for some special plates to be installed on the roof with the frame, but from what I've seen, even if they did install them, all I can think about is the other homes that were built by the same cheap labor. DON'T BUY FROM THEM. They think we're all stupid and will never know, THEY DON'T CARE. Me and my wife bought this house June 2023, and they are in violation of the 11 month warranty repairs.

  

  Business Response

  Date: 09/19/2024

  The customer care department takes seriously each and every report from our customers, and each report is afforded the time and consideration needed in order to recommend the best course of action. Our team will never hesitate to perform its obligations regardless of cost. In this case, none of the items reported met the requirements to justify repairs, and some items were the result of customer action or inaction.   
  
  The initial item refers to plumbing on the outside wall that froze. A thermal imaging scan was conducted on 6/21/24 by a third-party inspector. The scan revealed no indications of missing insulation on the exterior wall. In fact, the scan demonstrated that the wall showed the same thermal characteristics as any other wall. Per city code, plumbing lines are allowed on exterior walls. We suggested re-visiting this issue again in the winter.
  
  Regarding unevenness on the tiled floors, warranty guidelines require the builder to correct any high/low areas exceeding within a 32 measurement. To address this issue, an inspection was conducted on 5/31/24, and all measurements were found to be within the acceptable ranges per warranty guidelines, indicating that the flooring was within industry standards.
  
  As for the presence of water, an inspection was conducted on 5/31/24. Customers had, after closing, installed a shed to the property which has impacted the flow of drainage. It is incumbent on any homeowner to ensure that the established drainage pattern on the property remains intact when installing sheds. The builder is not responsible for issues resulting from an owners actions.

  Thank you.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: ********

  
  BBB: I do not accept the response made by the business to resolve this complaint. Please review the attached documents and let me know if you have any questions.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/27/2024

  The Company stands by its previous responses to Customer and would only re-iterate the previous points and the following comments. 
  
  There is no issue with placing pipes along an exterior wall, as this is common practice in the industry, and the wall itself is insulated. 
  With the flooring, the customer may find the variation threshold (within a radius of 32) as unacceptable, but this is the warranty standard which applies to all of the companys homes.  The actual measurements in this case were substantially lower than a -- closer to 1/16 in virtually all instances, and never exceeding 3/16.
  The customers assertions notwithstanding, there is no mention of water in the garage prior on the 11-month standard service call list, and the complaint only appeared after the installation of the shed.  Additionally, each lot is inspected by the city to determine if the lot is graded to ensure proper drainage.  The fact that the lot passed its inspections demonstrates that the lot grading was done as per plan.
  Regarding the mulch, it is expressly stated in the contract literature that landscaping/weeding are not covered by any warranty.  Since regular attention is required for any yard and landscaping to thrive, it is not feasible for any builder to warranty such an item.  Nevertheless, the company, in good faith and as a one-time only gesture -- removed all weeds one time for the customers, and customers were specifically instructed that spraying/weeding would be their responsibility. 
  Regarding paint, the company does not do paint touch *** because scuff marks after closing are typically the result of homeowner usage and therefore a homeowner maintenance issue.  To address such issues, the company gave the owners a paint kit to carry out any desired touch ***.  
  Also attached with this response is the companys response to customers initial letter.
  Thank you

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22289231
  
  I am rejecting this response because: See attachment.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you can see by the screen shot text messages, my agent reached out to Home Creations dba JYM investments to write a contingency contract on ******************************************** My home was on the market and we were anticipating a quick sale. Home Creations dba or owned by, JYM Investments use unlicensed sales people that used deceptive tactics in preparing that contract. After clearly knowing the intent of my agent and approving so, they prepared a contract w/o the contingency clause and did not disclose this to my agent. My agent called them to let them know for various reasons I took my house off the market and was told the ******* money will be kept and they just decided to not include the contingency in preparing the contract. They also told my agent, that while talking to their team of unlicensed sales agents, they removed the contingency that was talked about between both parties. My agent trusted them and once she received the deceptive contract, used dotloop to send for my signature without protecting me an looking it over.Another piece of this transaction is, ***************************** Broker agent of Central ******** ***************** signed off on the contract without knowing the intended terms. She is also an agent for JYM ********************************************** *************************************************** ************ ***************************** AGENT/Central ******** ***************** Inc - LIC # ****** ************** Also agent for JYM Investments/Home Creation who signs for the unlicensed sales team. *********************** BROKER /************** Properties LLC - LLC/Association - LIC # ****** MANAGING BROKER OF CENTRAL ******** REAL ESTATE GROUP HOME CREATIONS/ JYM INVESTMENTS IS ULTIMATLEY UNDER THE CONTROL OF ******* AND ***** FARZANEH

  

  Business Response

  Date: 08/16/2023

  The sole matter at issue in this complaint is the language of the contract.  Section 19 says that no verbal agreements will be enforceable.  There is another provision where the parties can place a check **** if it is a contingency.  The contract provides that, after signing, if the buyer elects to cancel the contract, then the ******* money shall be retained by the seller. 
  
  In this situation, the buyer admits that he signed the contract online, and that it contained no mention of a contingency.  After signing, the buyer elected to withdraw from the contract, and the buyers ******* money was the kept by the seller.  Despite this clear chain of events,the buyer is trying to avoid the contracts terms by making wild claims against the seller.
  
  ***** claims sellers reps were aware that the transaction would be on a contingency basis.  While buyers realtor may have inquired whether seller does contingencies, there was no communication (text, email, or otherwise) indicating that buyer needed a contingency.  Without anything in writing to verify such a conversation, this cannot be part of the contract.
  
  Buyers realtor uploaded sellers standard contract to an electronic format for the buyer.  Unfortunately, the buyer did not read the contract before signing.  After deciding to terminate the contract and realizing his ******* money would be lost, buyer initially argued that he had no choice but to withdraw because he needed to look after a family member, and then another family member, and so on. 
  
  The argument that the sale was on a contingency became buyers next approach.  Unfortunately, buyer did not present any evidence showing that the seller knew or should have known that buyer sought to purchase on a contingency.  This situation shows the importance of reading contracts before signing.  Nevertheless, in the interest of resolving this matter amicably, the seller is releasing the ******* money to the buyer.  

  Thank you.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Im trying to make sure Im not getting taken advantage of by home creations and ******* and that they are in compliance with their new builds. I have some friends in the **** industry in ***** and they cant see how plastic lines are in compliance. They are using plastic lines, instead of copper to connect the ** units to the house on new builds. There are a lot of people in the neighborhood having the same issue. My house is new and is only 3 years old. The lines are supposed to hold up to 400 PSI when installed, but its hard to believe the plastic lines are. Im asking for proof it is from the ** company and builder. My ** along with many others, are going out, leaking through the plastic lines and everything is under warranty except the plastic lines. Thank you

  

  Business Response

  Date: 07/07/2023

  Home Creations is committed to ensuring customer satisfaction with the quality of our work.  Regarding the YogaPipe Flexible Multi-Layered **** Pipe, which is a PERT tubing, its specifications can be found at the following link: ******************************************************;
  
  As per manufacturer specifications, YogaPipe is compliant with the ****************************** ************* Residential Code, Uniform Mechanical Code, ********** Mechanical Code, and ******* Mechanical Code. ICC approval PMG-**** can be found at ******************************************* .
  
  Please note, again per manufacturer specs, the pipe has a working pressure of 580 psi and a *********************** of 650 psi, far exceeding the 400 psi concerns of customer.  Also, depending on the model/brand ****,the **** manufacturer offers a 5-year warranty on parts upon registration of equipment, but YogaPipe offers a 50 year Lifespan and 10 year manufacturer warranty as per link.  Home Creations provides a 1 year Builder and a 10 year RWC Structural Warranty. The customer closed on 3/6/20, so all manufacturer warranties should still be in force (if **** was registered by customer).  However, the 1 year Builder Warranty has now expired.  
  
  In closing, all homes built by Home Creations are inspected by local municipalities, and this home was inspected by the ********************* per IRC code standards. A pressure test is also performed during the **** inspection to ensure the lines perform up to code requirements. Please see the attached Certificate of Occupancy for confirmation of all inspections completed. If you have any further questions, please contact our office, as our team is committed to ensuring that all inquiries are addressed promptly.
  
  Thank you,
  Your Home Creations Team

  Customer Answer

  Date: 07/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: AC ASAP who the warranty is under, says that that 1 piece is not covered under the warranty but everything else is. Bc they know that part doesnt last. So can you pls contact them about it? 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/14/2023

  We appreciate the customers inquiry.  We reached out to ASAP Heating and Air, and they confirmed that their warranty only covers 1 year of labor for work that was performed after the closing date of 3/26/20.  Unfortunately, ASAPs labor warranty and the 1 year builders warranty have now both expired.
  
  At this point, manufacturer warranties are the only likely applicable warranties,with either the **** or the YogaPipe manufacturer.  Our recommendation is that you contact the manufacturer of the particular company for the product that is seemingly not performing to manufacturers specifications. If requested,we can send contact information to you for either company.  
  
  A home owners manual is provided to all our valued clients before closing, and it also contains language regarding the warranties and the lengths of their coverage . If you cannot find your manual, we would be happy to provide you with another copy for reference.
  
  If we can be of further assistance, please let us know.  Thank you.

  Customer Answer

  Date: 07/17/2023

  
  Complaint: ********
  
  I am rejecting this response because: they are just passing the buck again and contradicting what they said in their previous email.  There are numerous people in our neighborhood with the same problem ** they are cutting corners on costs.  Ill take this issue to the local news channels now.  Thank you for trying to help. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under contract to purchase a home from Home Creations. Following the appraisal coming back under contract price, I requested HC to lower their purchase price or else I was no longer satisfied with the home purchase and would choose to exit within my contract rights with a refund of my earnest money. They did not lower the price, but also refused to refund my $2,000 earnest money even though my lender, real estate agent, broker and even an Attorney have all stated I am within my rights to exit the contract with a FULL refund of my earnest money. I am hoping to avoid litigation, but will take the next steps if they do not refund my FULL earnest money. See attached email from my attorney stating I am in the right for a full refund as well as the attachment of my contract (see exhibit C of contract stating my earnest money should be refunded), and my contract cancellation and earnest money documents that Home Creations refused to sign and acknowledge.

  Customer Answer

  Date: 04/12/2023

  H* ****** I emailed you the missing documents. I guess they wouldn’t attach here correctly. 

  

  Business Response

  Date: 04/14/2023

  It occasionally happens in the purchase of a new home that an appraisal does not meet up precisely with the sales price.  In such instances, we look to the purchase and sale contract to help resolve the issue.    
  
  In the Purchase and Sale Contract for this transaction, Section 3 states as follows: “If House does not appraise for final sales price including financed upgrades, Buyer is responsible for the difference in price.”    
  
  Even though the Buyer was responsible for the gap between the contract price and appraisal, Seller made a significant effort to offset the appraisal gap for this customer, both by offering incentives and reducing the price by $5,000 -- more than half of the difference between the contract price and appraisal. 
  
  In the end, we regret that the customer declined to move forward with this purchase, and we respect that decision.  In the present circumstances, however, no refund is warranted. 

  Thank you.

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19922523
  
  I am rejecting this response because:

  They are referencing a portion of the contract that states I’m responsible for the difference in upgrades  however the upgrades were less than $500 worth and NOT chosen by me. The appraisal gap was $9000, not $500 which I gladly would have accepted. Plus, I’m allowed to claim house unsatisfactory up until closing and will receive my earnest money refund - this is house unsatisfaction.  That is as simple as that. Builder continually refers to Section 3, but Exhibit C trumps Section 3 and therefore a full refund of my earnest money (attorney verified). This is an obvious case of them not honoring their contract.

  I must also add, they re-listed this exact house on their website for LESS than my contract price. They know the house wasn’t worth the $9000 more the appraisal gap was, or else they wouldn’t have listed the house lower. This is a case of the builder being greedy and not honoring their contract. 

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/21/2023

  Customer’s rebuttal appears to be based on a number of misunderstandings and misstatements:  
  First, the clause in Exhibit C referring to the Buyer’s “reasonable satisfaction” refers in fact to the conventional loan – not the home.  In the sentence at issue, the clause clearly follows the word “loan”.  The word “home” appears nowhere in the entire Exhibit C, which is dedicated to FINANCING.  Buyer is attempting to transform language referring to the loan into a vague right to cancel the entire purchase based on the buyer’s whims.  
  Second, if the Buyer were unable to qualify for a conventional loan, the Earnest Money would have been refunded.  However, the Customer had fully qualified for a loan for the sales price.  The lender did not provide a letter saying anything to the contrary. Despite being fully capable of paying the agreed-upon contract price, Customer attempted to re-negotiate the agreed sales price based on the appraisal. 
  Third, the price for which the home was re-listed is irrelevant, as the selling price of a home is based on a multitude of factors, including but not limited to supply, demand, interest rates, seasonal factors, and market conditions.  
  Fourth, after the customer’s appraisal came in $9,000 lower than the sales price, the Seller offered to lower the price of the home by $5000.  Upgrades were a non-issue, and were not mentioned in Seller’s prior response.  Instead, Seller made a good faith effort to bridge the gap with a reasonable approach.  Customer chose instead to try and use the appraisal to force Seller to lower the price of the home.  
  In effect, the customer’s approach is to basically argue that the price of any home should not be set by the Seller but rather by a third-party appraiser.  If the Seller refuses, customer claims she can claim a lack of satisfaction and proceed to terminate the contract.  This would turn upside down centuries of contract law in the Western world.
  Thank you.

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19922523
  
  I am rejecting this response because:

  This builder is talking in circles. They can use as many words as they want but their contract states "If Buyer is not able to qualify for such loan within the Commitment Period, Buyer will notify Seller within two (2) days thereafter, and Buyer will provide Seller reasonable written evidence from Buyer's lender of Buyer's failure to qualify, and this Contract will automatically terminate, Buyer will receive a refund of the Earnest Money" Seller was given a letter from the Buyer's lender, who happens to be the builder's preferred lender, stating "After reviewing your application, we regret that we are unable to approve your request at this time based on the following reasons: Value or Type of Collateral Not Sufficient". I don't know how much clearer this can be. Also, the upgrades are in question because the contract says the Buyer is responsible for the difference in appraised value IF the home does not appraise for the base price PLUS upgrades. The upgrades were $350, NOT $9000. The home didn't appraise for the BASE PRICE, had nothing to do with upgrades. This builder, nor any builder/seller has the right force a buyer to pay any difference in appraised value, in any market. If a buyer is getting a loan, and the home purchase is contingent on getting a loan, the home must be appraised. The whole purpose of a third-party appraiser is to determine current market value of a property, so of course a Buyer/bank/anyone with a brain is going to take a state licensed appraiser's findings more seriously than an imaginary number this seller decided they wanted this month.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/25/2023

  The complainant qualified for a loan, and the lender provided no evidence of purchaser’s failure to qualify for a loan.  The loan, however, was limited to the appraised value of the home – which is normal.  To address the resulting gap between the appraised value and the purchase price, the contract was crystal clear that the purchaser is responsible for any gap between the appraisal price and the purchase price. 
  
  Instead of honoring her contractual obligation, purchaser somehow convinced herself that seller would reduce the price of the home to the appraisal price.  This calculation ultimately proved incorrect.  The seller made a reasonable effort to bridge the gap by lowering the price of the home by more than half of the gap amount – to no avail.  In the end, the complainant decided to walk away from the transaction.   

  Thank you.

• Initial Complaint

  Date:01/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home in June 2022, and not all things on the walkthrough checklist had been completed (i.e. incomplete drywall in our garage, acid washing our brick, our back yard needs to be graded and/or a retaining wall installed, there was blue tape left in several places with no attempt to correct the issue). We submitted our maintenance requests 6 months later, as required by Home Creations. Since then, we have had one or two things fixed and little to no effort in correcting the remaining issues. Each time Tom ********** comes out, he claims that there's nothing they can do, or that it isn't Home Creations' responsibility to correct these documented issues.Last month, we noticed our dishwasher leaking, which caused water damage to our cabinets. Tom  came out and claimed it was the dishwasher manufacturer's fault, not the fault of Home Creations. A Samsung certified technician came out and verified that the dishwasher had been hooked up incorrectly upon installation. We finally got the cabinetry crew out, and Tom was supposed to also be there with an electrician, but he was a no-show. We continue not to have solutions to issues that have been present and documented since June of 2022, and it is now the end of January 2023. We just want the contract we signed to be upheld, and repairs to the brand-new home we purchased to be made per that contract.

  

  Business Response

  Date: 02/10/2023

  Having received the customers concerns, all outstanding items are now scheduled for repairs on February 20, 2023, including garage drywall work and acid-washing of the brick.  The grading in the backyard will also be assessed on the same day.  We look forward to resolving these issues promptly and appreciate the customer bringing these issues to our attention.

  Thank you.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a newly constructed home in July 2021 from Home Creations. I was torn between Home Creations & a couple of other custom builders but essentially I decided to use Home Creations due to a previous buyer discount that was available to me. I learned, it cant be about the lower price. I could list the all, but I dont have enough characters in this complaint. But after what happened today I feel its only fair that I share my story because I would surely want to know this if I was ever about to build a custom home. This morning during the snow (some morning hours of what amounted to a couple of inches), one complete side of my home has snow drifts and water damage probably from the melted snow in the top corners of four rooms on one side of my home. This house is 1 1/2 year old. Why when it snows a few inches, are the corners of four of my rooms building condensation, ************* damage? Just some months ago, I believe it took me formalizing a complaint directly to ownership of this company to get them to fix an exhaust pipe above the kitchen vent hood, tape gave away. I had a mice problem in my attic that 4 professional pest control companies couldnt locate any structural damage created by rodents as to how they are able to access my attic. All possibilities have been struck down by Home Creations as they continue to stand behind their product. However, today when I show them condensation, frost and water damage from a few hours of snow, all I get is silence, no response. How can snow drifts get in my attic? My quartz countertop was splitting. They didnt add all outlets as in electrical plan. I have shown Home Creations a variety of areas around this home, including the air conditioner hose that has had gaps around it. This is something else I continued to point out to their customer service department. Door k**** come loose & apart all the time. And since ****** has left, the service is in the toilet.

  

  Business Response

  Date: 12/30/2022

  All customers receive two separate warranties: (1) a one year Builder Warranty, and (2) a 10 year Structural Warranty.  The one year warranty includes two complimentary service visits by our ************* team, the first of which takes place 60 days after closing; and a second visit 11 months after closing.  
  
  In this instance, the homeowner received both service calls,and a report was kept from each visit.  Regarding the items described in the complaint, the recent blizzard could certainly have caused snowdrifts to accumulate close to homes, and its possible some snow entered the home via a soffit vent or other opening.  Structural damage is unlikely from a relatively brief snow event, and the customers 10 Year Structural Warranty would be available should any structural issue present itself.
  
  For the vent hood, this issue was corrected on November 29.  It was determined that rodents could not have entered through the exhaust vent on the roof because of a screen, and the collapsed vent showed no sign of rodent entry.  As for the ** insulation hose that was damaged by rodents, our team sealed the hose opening with silicone (as a courtesy to our customer).
  
  In regard to USB outlets and door knobs, electrical outlets are installed as per building codes and the particular floor plan for each home.  Our customer care team provided additional outlets at no cost to the homeowner as a courtesy.  While Kwikset, the manufacturer of the doorknobs, is a respected brand, doorknobs can become loose for many reasons.  They are easily tightened by the homeowner, though, and are not a covered warranty item. 
  
  Lastly, the customer reported a countertop issue on June 19.  The customer care team subsequently sealed the epoxy on the island and the customer signed off on the repair on August 12 at the 11 month service call.  Further maintenance of the countertop seams is the responsibility of the homeowner. Thank you. 

  Customer Answer

  Date: 01/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: The outlet you added was not a favor.  It was on the electrical plan and wasnt added from original build.  So of course I wouldnt have paid for it.  
  

  The snow getting in attic is an issue that has to be resolved.   Snow should not get in an attic.   This is either a defective build or poor installation.   Either is deficient work on Home Creations.  Im still waiting on Home Creations to act on this issue.   
  

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/06/2023

  Builder fulfilled its obligations in terms of the 5 extra interior wall outlets noted on the signed attachment. All outlets are installed per code requirements, and home passed the citys electrical inspection.Customer was also able to walk the house at orientation, and no requests for changes were made.

  
  It is theoretically possible for snow to have drifted in through the ***** due during the recent winter storm. The exact cause is unclear. Condensation on the walls could have been resulted from ice damming,defined in chapter 7 of our homeowner manual as follows: 
  On occasion, depending on your home's orientation and surroundings, as rising heat from inside your home melts snow on the roof, the water runs down and when it reaches the cold *****, it may freeze. An accumulation of this type of ice dams the subsequent runoff and the water begins to back up, sometimes working its way up and under shingles, ultimately leading into your home through windows or ceilings. Ice damming is a weather-related condition and therefore is excluded from warranty coverage. We will repair damage from ice damming if it results from a demonstrated defect in work or materials we supplied. However, most of the time ice damming occurs naturally, is excluded from warranty, and damage that results may be covered by your homeowner insurance. 

  
  Another possible cause could have been extreme cold on the exterior wall corners and high humidity levels in the home, with moisture collecting where the humid air contacts the coldest area of a wall. In any case, this is not covered by warranty. If related to humidity levels, this can be solved by the customer with running a fan and in heat mode. The fireplace also should not be turned on during such a time as a running fireplace can add more humidity to the air in the home.

  Thank you.

  Customer Answer

  Date: 01/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Snow condensation should never build up in the corners of anyones home.  I hav revived an inspection and was advised this was caused due to poor installation.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with Home Creations has been on par with others and the complaints theyve had.They were mostly great during the purchasing process. There were issues when it came to closing, and a few little problems throughout the first year- those were to be expected, but I didnt expect to get the runaround without a final solution.As soon as we moved in, we started noticing issues with flickering lights and faulty electrical outlets. I had noted these issues in our 60 day and 11-month warranty claim and through emails and text. We tried changing light bulbs and their electrical company came and swapped out a breaker, but over a year later both problems have gotten worse. We cannot even plug a vacuum into certain outlets without fuses blowing. It is clear they overloaded the number of circuits to each breaker.For our 11-month warranty, the customer care manager, ****, came for a final walkthrough, he told me if I could provide proof that I have raised the issue of the electrical, they would look into it again.I found emails and texts stating our problems and reached out via text to ****, but he never responded. I forwarded the information to the customer care email, and after two weeks of no response, I copied it and resent it. After over a month of trying to get a response, I finally received a reply saying any electrical concerns you had during the warranty period are not continuously covered under warranty.Perhaps, if they had done the work correctly in the first place, or even addressed the issue when I raised concern over the course of a year, I wouldnt have ongoing concerns. I just want to live in a home where my lights don't flicker and I can use my outlets. For what we paid, I don't think that's too much to ask?Just like so many others before us have stated, its impossible to get them to fix anything properly while youre under warranty, but you are completely SOL once your warranty period has expired.

  

  Business Response

  Date: 10/02/2022

  The primary goal of customer care is to respond to issues with prompt, courteous and thorough service based on the customers warranty.  As part of our standard repair procedure, a customer must sign off once any repair is completed.  Since the present customer did sign off on the initial electrical repair, the customer care department regarded the issue as closed. 
  
  However, a careful review of the service history indicates that the original electrical problem reported by the customer was never fully fixed by the contractor despite its earlier service calls to address the issue. 
  
  Since the original problem was not properly completed, this issue has been re-opened by our customer care department, and our staff will reach out to the customer to arrange for additional service to resolve the issue. 
  
  We regret any miscommunication on this issue and look forward to seeing this repair completed properly for our customer. 
  
  Thank you

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

   

   

  If the primary goal of customer care is to respond to issues with prompt, courteous and thorough service based on the customers warranty, I feel like I was failed.

  It is unfortunate this is the route that had to be taken to obtain appropriate action by Home Creations after I tried various methods of contact to correct our issue. I did not appreciate the sudden stop in communication once the official year warranty ended, and then being told via email it would not be covered, when before that I was told it would still be looked into.

  I do appreciate how quickly CNR reached out to me and came to our residence. They seem to have found significant issues with our electric and will be working with me in the coming days to correct any issues.

  Thank you for rectifying the situation.