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          Find a Location

          Fort Thunder Harley Davidson has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileFort Thunder Harley Davidson

            Motorcycle Dealers
            Multi Location Business

            Contact Information

            500 SW 11th St

            Moore, OK 73160

            Visit Website
            (405) 793-8877

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers new/used Harley Davidson motorcycles, parts & sccessories, riding accessories and a service department.

            Business Details

            This is a multi-location business.

            Find a Location

            Fort Thunder Harley Davidson has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              500 SW 11th St, Moore, OK 73160
              BBB File Opened:
              4/16/2009
              Years in Business:
              20
              Business Started:
              1/1/2004
              Business Started Locally:
              1/1/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Partnership
              Business Management
              • Mr. John Schmitz, General Manager
              Contact Information

              Customer Contact

              • Mr. John Schmitz, General Manager
              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              wanted a stage 1 kit for my 19 softail Deluxe. Picked out pipes and an intake, was told by ****** id need a 450$ tune after, and they had a stage 2 kit on clearance.Called a month later when the pipes never came in to find out they were on permeate backorder,My 2nd and 3rd choices had *** discontinued, all in their 2024 parts catalog, found a 4th option that was a little more expensive but they pricematched for the trouble.06-11-24 Put them on, took it in for the tune, messed up an o-ring so asked them to fix it.Was told the 450$ tune wouldnt work with the pipes i picked. Itd be a 1400$ tune. To fix the **ring i was looking at 1700$ but it couldnt be tuned till it was fixed.06-15-24 They call me the weekend of the ride to say my *** was bad and all the repairs would be 2800$ and it was backordered to October of this year.Go up there to ask about it because it had no running issues before i swapped the parts, got their service writer ** who couldnt answer a single question, when i tried to clarify was told it wasnt her job to argue with me pretended i wasnt there, and then said to come back in 1 1/2 hours because the tech working on my bike who might be able to answer wasnt there but would return. Come in 30 min before they close, 1 1/2 hours later, and was told he is already gone. Then heard nothing back about it. ******* about selling the bike, because 5 breakdowns in 4 years and now with ****** miles im told the computer is dead. And was told if the *** was backordered they wernt interested at all. 1st was a pinched wire under the battery tray so the bike wouldnt start. 2. Rear tire blew out, was told must have hit something 3. Clutch and neutral sensor failed 4. Bike blew a forkseal in a parking lot 5. Ecm is bad and will need replaced When asking about the extended warrenty, was told it started in april 18, purchased jan 2020, was told warrenties run concurrent. Was contacted 2/24 about extending my warrenty that was about to expire
              Read More
              Read 4 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Tyston P

              05/11/2022

              I had one of the worse dealership experiences of my life at one of your dealerships. I found a motorcycle online at a dealership in Georgetown that I wanted to purchase. Thinking that all Ridenow locations were linked, I contacted Fort Thunder Harley Davidson in ***** Oklahoma to see if they could transfer the motorcycle up to their location for me to pick it up. I spoke with ****** and ****** at that location, and ****** told me that would be no issue. I asked if he needed a deposit to secure the bike, and that I was planning on putting $3,000 down on it. He said that would be fine. I then asked him if there were any transportation cost for getting it up there, and he said no. The Bike was supposed to be in on Friday 5/6, but was delayed until Tuesday 5/10 due to weather. So on Tuesday, I called them and they confirmed the Bike was in. It is a 2016 KTM ****. After waiting for hours, and being as patient as possible, I was walked back into the finance office. Now, I had gotten preapproval from Rumble on, given my down payment, and the bike was on Georgetown's Ride Now Website for $12,596. Fort Thunder tries to sell me the same bike for over $14,000, and they claimed that was due to a "reconditioning fee". No dealership I have ever dealt with has had such fees, and if they did they should have been baked into the bike. But this wasn't the most frustrating and outrageous part. At this point I told them I didn't want the bike for that price. Not once did I get an apology for the confusion. From then on out it was "what did you expect" and "that price was never $12,596" and "We don't determine the fees" I was called a lair and treated horribly. Then when ****** came in and started giving me the same line about how the bike was never that price and there are always fees (again, I tried to show him the picture I have of the original post of the bike with the original price) he told me that he never discussed fees with me. Which was a bold faced lie.

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              Better Business Bureau Serving Central Oklahoma

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