Business ProfileforMotiv Cycleworks

Worst experience I've ever had at a bike shop. They kept my bike for 5 weeks(quoted 1) and charged me $2,000(quoted $1,000). I called several times to check on the status and was given different excuses every time. The excuses ranged from waiting on parts, another bike was taking longer than expected to finish, a mechanic quit in the middle of a shift, shop caused an oil leak that they couldn't figure out, ect. Always an excuse with no accountability from the owner.Besides for all the additional hours they charged, what added up to a few hundred dollars more than expected is what they charged with every little part they supposedly used. Apparently they had to put several new bolts on the bike, and charged $20 per bolt with washer. They also charged for other things like $23 for cleaning rags.Now, when I went to pick up the bike, they caused additional damage.- The exhaust was still loose, and it was touching/rubbing on the back tire. But he still charged me to "fix" it. Owner response, "yeah, you probably need a new exhaust"- A bolt was missing that held 2 plastic body pieces together. Owners response, "you should be able to get one of those at Ace"- A plastic clip was broke that helps holds the plastic to the frame. It now pops out when driving and doesn't stay secure. Owners response, "well those are cheap Chinese plastics"I brought my bike to this shop because they had good reviews online.. Maybe they used to be a good shop, but seems like they've gone way down hill. With the owner constantly making excuses, employees walking out in the middle of shifts, lying about waiting on parts, 5x the amount of time to complete, double the price, damage to my bike; this got completely ridiculous. I promise you can find way better shops in *** than these guys.Be very careful taking your bike here. Don't expect to get it back when they say. Expect cost to be much higher than quoted. And expect to have more damage to your bike than when you brought it in.