Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without a working tub for almost 1 month. Still paying rent with no issues. Plumbers came out last week shut our hot water off and capped off the shower so now we can't even take a cold shower if we wanted. 5 kids and not to mention they let the water run for almost 3 weeks before they came out. We lost all hot water at that point. We been calling for a week for an update and they are waiting for the owner to approve. Nobody in the management or property office has a clue when it could be approved. So basically the lady said we can be without hot water forever and it's not the property owners problem. The company is extremely hateful and rude. Our home has flooded multiple times over this issue as well and we've requested carpet cleaning and got nothing, just lies. The whole house smells like urine and toilet sewer. Our rent is current and we can't even enjoy our home through the holidays.

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whether or not the business has tried to resolve the problem: No, I have repeatedly been in contact with the property management company since July 3. My requests for a refund and correction of my owner account have been blatantly ignored. It has taken me digging back through months of my owner end-of-month statements from the property management company, to summarize for the BBB what I believe is the root cause of the issue resulting in 1) me not receiving funds due to me in June and 2) me being charged fees not owed to the management company in July. I have patiently awaited an explanation from Real Property Management Enterprises confirming proper accounting or, if I am incorrect, a simple explanation resolving what I believe to be accounting errors. Details of the issue Date of transactions: • 6/7/24, late fee expense applied ahead of collecting month-to-month fee • 7/2/24, management fee charged on a property vacated by tenant in June Amount company not received + amount overcharged: $122.45 What the business is committed to provide: Property management services Nature of the dispute: The property management company did not collect the tenant’s $74.90 month-to-month fee in June (the month extension granted from the tenant’s original notice to vacate at the end of May). This resulted in me not receiving $37.45 (half of the month-to-month fee due) of income during the rental period. Instead, the property management company applied a tenant payment of $75.00 to late fee charges/expenses. The $.10 (dime) difference between how the $75 was applied in June instead of as $74.90 resulted in the dime ($.10) overage paid in June being applied as rent in July (after vacancy) so the property management company charged me an $85 management fee (not owed).

• Initial Complaint

  Date:05/26/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/13/23, my daughter submitted a rental application for a property listed in ******, **. As she is a college student, we were also required to submit a cosigner application submitted on 5/14/23.Each application cost $50 for a total of $100. Additionally, 2 of her friends submitted applications shortly thereafter which also required a cosigner for a total of $150. They were going to be roommates which is a normal process for college homes. All in all, $250 was submitted along with the applications. A few days later, we received an email from the company stating the home was already leased to a prior applicant. My issue is that the company charged ** for a application processing fee, background and credit checks, etc, when the property was already leased. This seems unethical to me as we should have been notified and our application returned unprocessed (fee returned) if the property was already leased.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company billed me $331 to evaluate a $17 part but did not replace it. I am attempting to separate myself from this company. My tenants are my top priority. Tenants rent is $1200 but ROM is charging surcharges which I dont agree to.

  Business Response

  Date: 04/21/2023

  The **** character limit once again does not allow a full explanation but you can read the entirety in the attachment.

  A seasonal evaluation occurred and noted that there wasn't a drip pan under the hot water tank.  That issue and all other flagged items were sent to the owner.  She never responded to that.  ***** took it upon herself to ask a plumber if the pan was necessary, and he told her that the pan needed to be up to code.

  
  We sent plumbers out to check it out.  They had to uninstall the hot water tank,drain it, install the pan, and reinstall it.  She was charged roughly $350, but while they were there, they found a leak.  This leak could have been a MASSIVE issue for her home, and she should be so grateful that we found it, but she went coo-coo when she learned of the amount.  She cursed out ****, *****, and *****, from what I believe I was told.  They also stated that she sounded like she might be intoxicated or on some drug while yelling at them.  She was slurring her words by the end of their call; they could barely understand what she was saying.

  
  The issue came to me yesterday, but I wasn't up to speed with what had occurred, so I told them to let her know that someone would be back in contact with her by the end of the day.  That would give me time to investigate/understand. 
  By the time ***** called me to discuss, it was after 4pm and I had my 3rd court appearance at 4:30pm, where I obviously had to be.  I listened to everything.  The only "potential" issue with what we did that I could find was that the plumbers shouldn't have completed the work, knowing it would go over $300.  So, I told ***** to let her know that we would take 1/2 off that amount.  ***** said she was nuts over the $17 drip pan, so I said, ok, we will also pay for that.  I asked ***** to let her know that, and if she still wasn't satisfied, I would call her in the morning to discuss.

  
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As others have stated, this company is a complete scam. They tried to make me pay almost $600 to have one of their own technicians come out to fix my faucet in my bathtub. It was shooting out water, had to have the water shut off. This happened on a Sunday, which they don't return calls for Maintenace over the weekend (even though they say they do). Was told that due to negligence and misuse, according to my lease, I was responsible for the bill.. The fixtures are original from the house, built in 1950... they were shooting out water? Not sure how that is my fault. I don't understand how a property Managment company can get away with this. I threated to move out and mordaciously, they lowered the bill. If you are a homeowner, do not use this company, if you are looking to rent, do not choose a property that they manage.
  

  Business Response

  Date: 02/10/2023

  Due to lack of character space, please see attachments for full response.
  

  Too many people choose to use words like scam, lies, and cheat because they didnt read or comprehend the contract they were signing.  They then become hateful, crass, and belligerent when **** tries to abide by it.  Leases/contracts are created to protect both the tenant and landlord, so if there is a disagreement, we can use it as guidance on the correct course of action.  However, we, unfortunately, have those tenants who want to use **** as a scapegoat due to their own ignorance,lack of comprehension, and/or poor decision-making.

  
  ************ called in a WO, on Monday, 12/26/2022, 07:57 PM.  This was submitted: My upstairs bathtub faucet would not turn off, had my stepdad try to replace the faucets but the original plumbing is messed up, it started leaking from the kitchen ceiling, so he turned off the water. I will leave the new bathtub faucets he bought in the bathtub. This is kinda an emergency. Thank you.

  
  **** has 24/7/365 maintenance monitoring however because the water was able to be shut off, it was not deemed an emergency, which would also be after-hour pricing.  **** had a vendor at her property the next morning, Tuesday, 12/27/22.
  ************ literally admitted that her stepdad tried to repair a leak issue.  This is in direct violation of her lease, which states, **** ALTERATIONS - Except in the event of an emergency, no repairs, decorating or alterations shall be done by Tenant(s) without Lessor prior written consent.

  
  When her stepdad tried to fix the issue, he caused more damage, and his methodologies triggered the leak inside the wall.  Our plumber was at the home for 4.5 hours,repairing the damage the tenant caused.  He salvaged the original faucet, which directly indicates that although the faucet was leaking, a replacement wasnt necessary, but a choice ************ decided on her own. 

   

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/22 rent was paid & was returned for NSF. Upon looking at the bank statement and calling the bank they stated that they never received a request for payment for it to bounce. For months I requested proof and transaction numbers because a $300 fee was incurred. I have been bounced back and forth between the local office and National office in an attempt to get an audit and resolve this inquiry. This past month it came to a head. They refused and ignored my request for the information, escalation, and to speak to their supervisor. Like others I dealt with lack of response or aggressive response. Again, they sent me a new lease without the 60-day letter to let me know my rate allowing one to make an informed decision about whether you would want to stay. Instead my letter stated no rental increase, sign now and get your deposit, and by the way it is less than 30 days so you are month to month until then. This is the second year last year they gave it to me days late, last year a higher rate than the landlord told them. They then told me I would get money back only if I signed the lease. I asked them if they refused to provide me with the contact information I requested, Instead of giving me the information I requested they did this instead: they told my landlord that I gave notice of moving out which I had not and they told me that my lease had now not been renewed. This was a week after my offer letter for renewal. Upon speaking with the owner of the property I determined that they had lied outright. I only wonder now how many other people they have done this to. They were kicking me out. After they spoke with my landlord they sent an email with all of these stipulations one being that I come to the office. Given their behavior and how they lied I do not feel comfortable or safe going there. Reading all the other complaints I see similarities. I too had to pay fees trying to get answers and a correction. Retaliation/Intimidation help BBB!
  

  Business Response

  Date: 01/27/2023

  Ms. ***** may not realize, but just because something may FEEL like retaliation/intimidation, it might just be the consequences of her own actions.
  

  I am not ok with any of our tenants/owners/vendors calling any of our staff liars.  This complaint is filled with repugnant inaccuracies and downright fallacies, especially showing, in every instance,Ms. ****** ineptitude in lack of reading comprehension and understanding facts vs. opinion.
   
  Since Ms. ***** was notified of her NSF, she has been supplied with everything **** had to give her regarding it.  Ms. ***** has absolutely been treated fairly and justly.  Ms. ***** has not complied with her lease;therefore, she will NOT be eligible for renewal. Ms. ****** ledger will be updated accordingly. 

  I would LOVE to be able to post my entire response so that the public could also read it however I cannot because the BBB software does not allow but only a certain amount of characters.  If anyone reading this would like the entire response and documentation, please contact RPMEs office and we will happily send it to you directly.

  
  I am copying this response to Ms. ***** through RPMEs online portal in an email.  I am attaching 4 documents (this doc is included in the 4).Tell us why here...

  Customer Answer

  Date: 02/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  They are continuing the same behavior that I detailed before.  I could not get a response and received a remindered that I owed rent.  I would like help with arbitrations please.  I had questions.  Asked for a call nothing happened.  Now this.  Please help me.  Again.  I can prove what I am saying.  

  
  
  Sincerely,
  
  ****************

  Business Response

  Date: 02/07/2023

  Ms. ***** moved out of the home and returned possession to **** on 2/2/2023.  Ms. ******* rent rolls (as does all of ****'s tenants) on the first of every month.  Notice the date of her return of possession?  It is an automatic process and one that will be corrected.

  I am now asking the BBB to review this case and either explain to ME/**** what she is trying to convey (because I do not understand for what she is asking at this point) or please inform Ms. ***** that **** is not to "blame" and try to explain to her what I simply cannot.  I have tried to explain it but she does not understand or comprehend and perhaps someone else can.