Complaints

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  All but one window leaks when it rains. Maintenance has made 4 attempts to stop the leaks and property management refuses to call a window company. Their maintenance men only look, and caulk.

  Business response

  06/19/2024

  4.26.24 received a work order from unit 1202 for leaking windows
  5.3.24 maintenance techs inspected and caulked the exterior of windows.
  The resident received auto prompted satisfaction survey.Response received was Satisfied
  5.7.24 received a work order that window was still leaking.
  5.17.24 maintenance tech was advised the window was still leaking, maintenance entered to service the dishwasher only.
  5.30.24 maintenance techs replaced bottom window and cleaned out eye ducts on remaining windows.
  The resident received auto prompted satisfaction survey. No response was provided.
  6.6.24 report of windows still leaking and replaced window now leaking as well.
  6.10.24 onsite staff inspected for damages to create a plan of action / next steps
  6.10.24 removal of siding and inspection of flashing surrounding window is needed to remedy the issue. (this is scheduled to be completed by 6.21.24)

  6.20.24 maintenace will be removing siding and inspecting flashing. Once that is complete, in hopes that fixes the issue, we will have a carpet cleaning vendor come out to clean the carpet where it got wet. 

   

  
  

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for an apartment on 9-1-23 and provided all necessary info. My move in date was 9-12-23, but was then moved to 9-15-23 and as of 9-21-23, there was no communication about when I would be approved or able to move in. On my 9-15-23 move-in date I was notified day of that I needed a ********* which I did not have, and offered to pay several months of rent upfront in advance, but was told that that would not be sufficient and provided more income information to be able to lease the apartment on my own. After asking for a decision or returning my security deposit after 21 DAYS from the initial application date, I was told my application was still in "processing," and that should I cancel my application at that point that I would be forfeiting my security deposit. I have provided all necessary documentation to this company, and when I pressured them for an answer they assumed I cancelled my application and proceeded to keep my security deposit.

  Business response

  10/05/2023

  On August 31, 2023, ******************** applied for an apartment, but her application was not approved due to not meeting the criteria. We refunded her deposit, which she picked up from the office.

• Initial Complaint

  02/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Fell on their property in December and sustained serious injury due to poor maintenance. Been asking for over two months now and they refuse to provide me with their liability insurance information so I can file a claim and get care. I am not the only person that has been injured on this property due to negligence on their part. They intimidate residents into not filing claims and threaten them if you pursue matters. When it ices or snows, they refused to sand or salt because in their way of thinking, if we do it (80- & 90-year-olds) and fall, then it is on us. If they do it and someone falls, they fear responsibility. Not sure why that is an issue anyway because they will never give you their insurance info. I am pretty sure they are required to have insurance since they take Section 8 but who knows? I cannot get one answer, much less a straight one from anyone. They keep stalling me by insisting I fill out their lame incident report, which will only serve them and not me. They just want to know the details so they can get out ahead of it and lie. But I am not required to give them that information. Good, honest and ethical people should not balk at providing their insurance information, but this bunch is born of crooks and will always act poorly. When you market a property to *********** is a given that you will be extra cautious about safety issues, but not this landlord. They just **** up the money and do not care in the least. There has even been a recent death here that they covered up and posted a warning sign the day after it occurred. I contacted the President of the company, his wife, son and mother-in-law and no one has had the courage to even speak to me. This family run business is very tight, and they don't care a flip for any of their residents at any of their properties. Only when I threatened to report them to HUD and cut off their cash, did they begin doing any maintenance here.

  Business response

  03/16/2023

  It is out policy to request an incident report to be filled out to ensure the incident is brought to our attention. We have on multiple accounts requested for the form to be filled out so that we may move to the next step in the process. We do not disclose our insurance information to anyone at anytime. Please see the attached multiple attempts in trying to receive the incident form.  

  The other complaints listed above are egregious, as we take pride in providing a good place for people to call home.

   

  Please do not hesitate to reach out should you need any additional information. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩