Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my tires at this dealership and I was told that the tire would cover 55000 mile warranty. One of the tire blew up in two years, fowler honda stated that the blown up tire is not covered in the warranty even though i ran less than 30k miles after i changed my tire. I mostly use the car to commute, and i do not do anything such as racing, stunt driving.

  Business Response

  Date: 10/01/2024

   

   

  Dear Better Business Bureau,

  In regards to Hajoong Kim complaint ID ********, ***** ***** the Fowler Honda Service Manager responds:

  The date the customer purchased the tires was on 1-22-22 at 31,112 miles.  The tires did not come with any tread life warranty.  When we inspected the vehicle we found two tires were worn down; more than likely due to lack of tire rotation. We did not find that the tires were defective from the manufacturer ( Goodyear ).The vehicle currently had 62,020 miles.  I cross referenced with Carfax (see attached) and do not see any tire repairs or rotations had been been performed. Today the customer purchased two different brand tires that have 65K mileage tread warranty. Fowler Honda offers free rotation with tire purchases. We strongly suggest that client comes to us for tire rotations every oil change. If rotations are not done, then the tread warranty for tires purchased will be null and void. The tires that were replaced were not “defective”.
  

  Sincerely,

  
  ***** *****
  Service Manager
  Fowler Honda
  405-329-1077

  On behalf of Fowler Holding Company and Fowler Honda we apologize for any inconvenience or miscommunication.  All warranties are subject to the manufacturer of the product and come with stipulations to keep the warranty in effect.  In this case, there was no tread life warranty.  Fowler Honda offers free rotations with the purchase of their tires.  This may have increased the life of the tires.  Please call if any further questions.

  Kind regards,

   

  Charles Griffin

  Fowler Holding Company

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau,

   

  In response to Complaint ID ********, Fowler Honda will prorate the customers tires as an act of good faith. The total reimbursement would be $109.83.  If ******* *** accepts this act of goodwill, he should contact :
  
  ***** *****
  Service Manager
  Fowler Honda
  ************

  On behalf of Fowler Honda and Fowler Holding Company, we appreciate ******* *** as a customer and hope he feels a proration is fair.  In most cases, the same criteria would be used for tires that do have a tread life warranty and there were record  of tire rotations to support the manufacture warranty guidelines.

   

  Kind regards,

   

  ******* *******

  Fowler Holding Company

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:07/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a service from *****, the ** of Fowler Honda due to a previous issue with the service department. An appointment was scheduled, and I arrived early. I was never checked on, no updates, nothing until I made an inquiry to the employee *****. He then proceeds to check on my vehicle immediately after reading my message, comes back with a paper with things found. All of the basic actions needed to be taken by the entire service department werent. Nothing was done properly. No apologies for the extensive wait, no updates, and for wasting a quarter tank of my fuel. I informed the ** and he seemed to have zero care in the world for the situation either. I then contact Fowler holdings, the corporate owner and never received a response.

  Business Response

  Date: 07/17/2024

  Dear Better Business Bureau,

  In regards to BBB complaint referenced by ID of ********, I have spoken to the General Manager *********************** and the Service Manager *********************.  ************** response:

  
  The client *************** had his 2017 Honda Accord in with us for service originally. The customer was disappointed with the time it took to complete repairs on his vehicle. As a goodwill gesture, the dealership gave the customer a future oil change voucher for the Accord and then agreed to do a complimentary diagnosis for the ** system on clients 2006 Honda Odyssey. ***************'s Odyssey came in for diagnosis on 7-10.We diagnosed customers ** issue for no charge and provided an estimate. The customer was upset on the amount of time it took to diagnose the Odyssey and claimed we used an excessive amount of the vehicles gas while vehicle was there. I reviewed camera footage and vehicle was only driven approx. ****************************** our possession.I reached out to customer on 7-15 to discuss the situation and left a message. Fowler Honda has not heard back from client as of 7-17 the date of this response.

  On behalf of Fowler *************** and Fowler Honda, we apologize for any inconvenience and the level of service Mr. **** feels he received.  Because Fowler Honda never received authorization to repair the Odyssey and there was no charge for the diagnostic time, I am somewhat unsure of what repair Mr. **** is asking for?  No money has changed hands.  Fowler does not feel it owes Mr. **** any free services.  *********** returns our calls and texts we certainly will try to help him.  At this point, we have tried our best to resolve the complaint.

  Kind regards,

  *****************************

  Fowler ***************

   

   

  Customer Answer

  Date: 07/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Understanding my vehicle was only driven 200 yards, they did not confirm whether my vehicle ran for over 2 hours duration causing the loss of fuel. I reached out to Fowler Holdings for resolution due to it not being handled properly at the facility level. Fowler Holdings has never reached back out to me. No customer service issues were addressed, no failure to complete an actual ac diagnosis was addressed; no refrigerant levels were even checked on my vehicle, which is the easiest thing to check. The lack of service all around is what prompted a BBB complaint. I mistakenly requested repair but I do request my fuel to be replenished. I dont trust Fowler to professionally and properly handle vehicle repairs anymore, ever. 

  
  Sincerely,
  
  ***************

  Business Response

  Date: 07/23/2024

  Dear Better Business Bureau,

  In regards to complaint  ******** *******************, the Service Manger ********************* tried to reach the customer.  As a representative of ********************** **************** I obviously was available to Mr. **** and did through the BBB.  Attached is the inspection.  The reply from ********************* is:

   I never heard from him.
  
  The vehicle was not run for 2 hours,it was ran for approx. 15 minutes. I respectfully disagree that we used that much gas. Dealership will make a check and send to customer for $25.00 as a goodwill gesture.  The ** diagnostic was completed. Customer is correct that we did not check refrigerant levels. The ** compressor coil is shorted. The quote that was given to customer includes adding any refrigerant if it is low. I attached a copy of the quote that was given.

   

  As written before, Fowler *************** apologizes for any misunderstanding.  Our response of resolution was based on his mention of closure.  We feel $25 more than compensates Mr. **** for a short period of idling while a free inspection was administered.

  Kind Regards,

  *****************************

  Fowler ***************

  Customer Answer

  Date: 07/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 1999 CR-V to Fowler Honda Longmont to have the a/c fixed, lower ball joints installed, new axles installed, rear differential fluid changed, brake caliper installed and custom oil pan installed I dropped it off Monday and left it with them allday and they never did anything to it so I had to reschedule because I need the car for work so I rescheduled to drop it off that Friday so they could work on it over the weekend I called them Saturday to get an update and they still hadn't started working on the car I told them if they could provide a loaner vehicle they could take whatever time they need since it was a lot of work and they refused and said they would get it done Monday they never finished it Monday and I had to call out of work Tuesday so they could finish it Diego the service attendant calls me late in the day and tells me my new custom oil pan is leaking from one of the plugs so I asked him if he sealed it properly and he said they tightened it as tight as possible and it was leaking so I asked if he stripped the threads he lied and said he didn't and so I told him to leave it and I would seal it since I'm also an ase certified technician I went to seal the plug the next day and it was stripped out and had neither plug had sealant on it like it's supposed to I've since tried reaching out to the service manager Derek and have not received any type of response I paid top dollar to have this oil pan installed at the dealership because I thought they only hire the best but after reading the complaints here it appears this is a common issue with Fowler Honda
  

  Business Response

  Date: 08/02/2022

  Dear Better Business Bureau,
  
  The situation is resolved.  I have tried numerous times to send you a response.  The 2000 character limit pops up with literally 500 characters or less.  If you want an explanation, please open up your system.  Over the weekend it said your site was being updated.
  On behalf of Fowler Holding Company, we apologize for any inconvenience at Fowler Honda of Longmont.  
  
  Kind regards,
  
  Charles
  

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I took the check that we picked up from the dealership so we could go get our vehicle registered and plated. The weld county worker told ** to take the check back to Honda and request that it would be put in our name due to us overpaying on the loan since weld county has no taxes. We ended up taking the check the Fowler Honda and spoke with ***** to where he stated no we did everything right on our end until he looked and he was wrong. He said he would call us and let us know if we could have the check or if the check would take our loan balance down, which he never called us we called him two weeks later and told us sorry but anything over 50$ would have to be put onto the loan so we agreed to have it put onto our van loan. We have attempted to call them every couple weeks due to this matter since the payment has not went on the loan and no calls back or payments made. Called again today 6/28/2022 and was told no managers were in the building and could not help us but then the man on the phone said all of our managers are with other customers and will give you a call back. All we want is our money put onto the loan since it was over 1000.00$.

  Business Response

  Date: 07/04/2022

  Dear Better Business Bureau,

   

  In regards to complaint ******** customer *****************************, ********************** of ******** has issued a check for customer pickup.  My understanding was the check was supposed to be picked up on Friday July 1st at the dealership.  There may have been a delay due to the *** plane carrying the check having mechanical issues in ***.  *** would not provide status updates.

  On behalf of Fowler *************** and Fowler Honda of ********, we do apologize for the inconvenience we caused ****************.  Please reach out to either myself or the *** ***** if there are any further questions or concerns.

   

  Kind Regards,

   

  *****************************

  Fowler ***************

   

• Initial Complaint

  Date:06/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2022, my wife and I purchase a vehicle for Fowler Honda. As part of the charges, there was a charge of $399.00 for Document Processing Fee (contract attached). We have not received the title paperwork as of today (June 26, 2022). We contacted the salesman over 3 weeks ago and the response was it takes 3 weeks. We were not able to receive a response from the salesman after that point. We contacted the ****************** (several contacts for the last 2 weeks). Right now, we still do not have the title paperwork to apply for a license plate and the car is sitting in our garage because the temporary tag expired June 25.

  Business Response

  Date: 06/28/2022

  Dear Better Business Bureau,

   

  In regards to ***********************, complaint ID ********, the customer was notified June 27th, 2022 the title work was available.  **************** elected to pickup the paperwork from our administrative facility located at Fowler Toyota.  We apologize for the delay.  The lending institution used by **************** paid us on June 20th, 2022.  

  On behalf of Fowler *************** and Fowler Honda of ******, we apologize for our poor communication and follow up regarding the delay.  We could have done better to communicate and compensate for the slow turnaround we are currently experiencing with all of our vendors and lending sources.  Please contact us if there are any further questions or concerns.

   

  Kind regards,

   

  *****************************

  Fowler ***************

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took My Honda in for an issue that has again started & of course they couldn't get it to happen so after keeping my car 2 days & having to call numerous times we are picking the car up. It is My car, my name is on title, I took it in & described the problem, told them to call ME, but instead the deferred to my husband instead after explicit instructions to call me! They sexually discriminate & keep car for days but do nothing to it. This is unacceptable on both.

  Business Response

  Date: 05/30/2022

  Dear BBB,

  In regards to complaint ********, customer *************************, we apologize for the misunderstanding.  I spoke to the Service Manager and his explanation is below:

   

  The customer was upset that the advisor called the husbands #s and not hers. The customer was correct in the sense that the advisor did not do as she asked, but the customer was yelling at *** and calling her a sexist. I intervened to talk to the customer.  *** and I apologized countless times and I tried to reassure customer that it was an honest mistake and that we are not discriminatory towards women. I told the customer that I would be happy to help her next time in and that we would change the phone # in the computer so it would reflect her # so communications would go to her. 
  
  So in short, the resolution is weve apologized and changed the phone # for communications. Ive also asked the customer to keep us updated on her intermittent issue that we have been unable to duplicate.

   

  On behalf of Fowler *************** and Fowler Honda, I apologize for the miscommunication.  There was no malice intended.  It was an honest mistake.  All future communications will be direct to ************************* rather than her husband.

   

  Kind Regards,

   

  *****************************

  Fowler ***************

  Customer Answer

  Date: 05/31/2022

   
  Complaint: 17286195
  
  I am rejecting this response because:They lied when they said they apologized several times. The issue with the car is still *********** was told corporate is very aware they have this issue with Accords yet they just want me to continue driving with a faulty gps/radio/communication center
  Sincerely,
  
  *************************