ComplaintsforDiplomaSender.Com
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
purchased a copy of my transcript, there was a clerical error with an extra letter in the email to recipient, they refused to re-send a document I paid for and suggested I pay again to have it sent.Business response
08/27/2024
Please see our guide next steps when a emailed document is not receivable: *************************************************************************************************Initial Complaint
08/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid $60 to have them send me a copy of my GED and my TRANSCRIPTS AND a VERIFICATION LETTER..but something doesn't sit right because there's no number to contact them I tried chatting with them but no luck.i talked to a couple people read complaints and I want my money backBusiness response
08/20/2024
I see you were able to order successfully. Here is our guide for Document delivery: ************************************************************************************************************ As well as our refund policy ****************************************************Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have tried to use this site to get a copy of my diploma twice. Seeing as how it is the only option for me. I live in ** and every time I try to search how to get a copy of my diploma from WV its the only thing relevant that loads. I read VERY carefully. It states that you make the purchase and that it will send you your copy however you chose. I chose EMAIL each time I ordered it gave me a receipt and never sent the email. NVER it just said email on the website site! It never sent me an email to my ENAIL address! I MEVER GOT WHAT I PAIF FOR! All I got was a receipt. It wasnt available for 2 days or nothing like that. It wasnt even available for 10 minutes. I NEVER EVEN GOT 1.Business response
06/11/2024
I see the document emailed to the school has been accessed. The documents sent to your email have not yet been accessed. If you are not seeing them in your inbox, I would advise to check your spam and junk folder. If you do not see the emails there please contact us.Initial Complaint
05/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered my transcripts and diploma, they took money from my account twice but no order was ever processed.Business response
06/04/2024
This was a known issue, that has since been resolved. All money should be back in the account. If it is not please contact us.Initial Complaint
03/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was on vacation when I was sent an email to download a digital version of the diploma. I wanted to make sure it was correct, so I looked at it on my phone. Apparently once you view the diploma, you only have 2 days of access only. Once I got home I called them and they said they could not send me the document or the url link. I would have to pay again. Luckily I took a snapshot of it. Bad business practice. They just want more money....Business response
03/11/2024
Once an email is sent from the server you have 30 days to access it. Once you access the email the link expires in 2 business days for security purposes. It does state this in the email you receive. "Make sure to download the documents for your records. For security purposes, the link will expire in 30 days, or 2 days after being accessed." We ask that you download the documents once you access them so you have access to the documents indefinitely. Once the access link is expired we are no longer able to resend the documents and a new document order will need to be placed.Customer response
03/13/2024
Complaint: ********
I am rejecting this response because their response is the exact problem with their service. They should state in their policy up front before ordering that you'll only have two days to download the product/diploma one you click on the link. A customer should have have at least 15 to 30 days to download or access it. Instead of 2 business days. In our case we were on a trip and my wife wanted to make sure it was correct, so she clicked on the url link. She took a snapshot of it at the time, so we still have what we ordered, but that is not the issue here.Sincerely,
*****************************************Initial Complaint
01/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was on the website, tried to process an order. It shot me back to the beginning so I proceeded to order once again and this time it did complete and about 10 minutes later it showed two orders. Their system had a glitch and I paid two times and I'm just asked $23 in return after I paid $46. The company was very unwilling to help me out. I understand if it was an error on my behalf but it was not.Business response
01/22/2024
DiplomaSender policy is "once the product is sent from our server, you will no longer be eligible for a refund" You are able to view that here as well ***********************************************************;Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a diploma and transcript 11 business days ago and still haven't received itInitial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid for transcripts July 2019 never attended school because of COVID during spring 2020 - reenrolling into school now and see that they never completed the sending of the transcripts. Contacted diplomasender was told that I am just out of my money and didn't get anything for the 17 dollars I sent them. Fraud. Want them to send my transcripts to the email *****************************Business response
08/11/2023
Due to the time that has gone by since the original order and now, a new document order will need to be placed.Customer response
08/15/2023
Complaint: ********
I am rejecting this response because: either I need my money credited for a new order or refunded.
Sincerely,
***************************Initial Complaint
08/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
3/27/23 I ordered my complimentary diploma and transcript to be sent to my address. Never received it, never got a tracking number, **** has no idea what happened to it.Diploma Sender never sent it. They have complaints all over the internet for doing this very thing. They are such a scummy company who should be put out of business.I want my diploma and my transcript that I was promised and I will not pay one cent for it.Business response
08/11/2023
DiplomaSender is only able to resend your order if it has been returned to us or you have reported it missing with ***** To report the mail missing with ***** follow the steps here - **************************************************Customer response
08/17/2023
Complaint: ********
I am rejecting this response because: I was never provided a tracking number because you never sent me the diploma.
Sincerely,
*****************************Initial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am trying to get my diploma to start college. On the ** **** of education it states if I sign up for an account and verify my address that I will get a copy free of charge but that is not the case. You have to pay no matter what, they don't offer any free diplomas and don't honor what is said on the ** department of education website (screenshot enclosed). They are very rude and unprofessional.Business response
08/09/2023
A free complimentary set is issued upon completion of the test, not once you set up an account. There is a fee associated with documents that is required to be paid at the time of order.Customer response
08/09/2023
Complaint: ********
I am rejecting this response because: that is clearly not what it states on the ** board of education website. It says to create an account and verify it says nothing about your initial set. I got my diploma in ****, they didn't start working for ** till 2014 or 2017 I believe. I didn't recieve anything but my transcripts originally. I never received my diploma or anything else not transcripts. It's all about getting that money I tell ya. I bought my diploma because I needed it to start college but I do need my transcripts. I think they should have go give them to me free of charge.
Sincerely,
***********************
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Customer Complaints Summary
19 total complaints in the last 3 years.
9 complaints closed in the last 12 months.