Business ProfileforAutomax Hyundai of Norman

I purchased a brand new, 2023 hyundai palisade from the dealership in Norman, OK (automax hyundai of Norman, now known as Norman Hyundai). They had promised to provide some additional add on items (roof rails). In addition, there were things missing from the vehicle that were mentioned in the vehicle sticker under cargo package and also the license plate frame holder was missing. I notified the dealership and the manager several times of the missing items. They still have not provided me with the missing items despite having it in writing that they will. I purchased the vehicle on March 10, 2023. They informed me that they were waiting for another palisade to come to the lot so they can remove those items from that vehicle to give to me, robbing it away from another future potential customer. I purchased the vehicle brand new with only 11 miles on it. However, it came with a failed transmission and transmission issues from day one. the vehicle kept jerking while driving. I took it in to the same dealership for service. They at first said there was no issue. Then they kept the vehicle and later found the issue. They initially did not provide me with a loaner so I took the failed transmission vehicle home. I brought it back the next day and they provided a loaner but kept my vehicle for about 2 weeks. The loaner they provided was only a 5 seater suv, while mine was an 8 seater SUV with an infant car seat that I was without for nearly 2 weeks. In addition, I called every day for updates but they kept me on hold for hours and never provided me with updates. They would just say "please hold" or "we will get back to you by the end of the day" and then never call me back. I escalated this up to hyundai corporate and I had the same issues with them. They finally claimed to have fixed the transmission issue but did not provide any extra warranty or explanation.