ComplaintsforCommunication Federal Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Commencing on or about November 3rd 2023, I fell victim to a multilayered scam operation orchestrated by ************************* (the Company), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to gains.Money was transferred from my account via wire transfer, and through an intermediary named Kraken (Payward ************** in the total amount of ******* USD utilizing Communication Federal Credit Union's services.I made multiple attempts at establishing communication with Communication Federal Credit Union, with no success, as all of my attempts were completely ignored.I would like to kindly ask the BBB to help me establish contact with Communication Federal Credit Union and resolve the matter of the fraudulent experience I went through.Business response
07/26/2024
CFCU sent correspondence in January regarding the attached letter, for which a response was not received. Information about the high-risk nature of the wires being sent was also provided to the member.Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We refinanced our home with CFCU during COVID in 2020, they then sold that loan to TruHome. CFCU never reported the original loan as paid in full on our credit report. We have since sold that home and purchased a new home and don't even live in it anymore!! When I asked them about it it they replied it was just too bad and we would just need to submit a dispute through the credit monitoring companies. So apparently because they cannot do their jobs right, we now have to jump through hoops to correct their mistakes?! They need to fix their own mistake and report it correctly to all 3 credit reporting companies and provide proof it has been corrected. They can do this by sending us both an updated FULL credit report from all three agencies.Business response
05/08/2024
The credit union has been working with the member to fully investigate the complaint and resolve the issue. We are still in communication and working through the issue to make sure the resolution is satisfactory.Customer response
05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Sydni & *******************Initial Complaint
02/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am member *******. On January 27th, I entered the **** branch at ********************************************************. I ordered an *** card. I was told it would be mailed to me. I have not received the *** card yet.Business response
02/05/2024
Branch staff have spoken with ******************, and a new card has been ordered and is being sent rush delivery so that he may receive the card as soon as possible.Initial Complaint
09/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I tried opening an account here. I previously had one with my ex husband four years ago. My ex husband opened an account that they now have my name tied to with no explanation and refuse to help me open an account or resolve the problem. Saying I need to pay almost $1000 before I can open one. The number they said to call has no record of what they are claiming and can not help me either. They had one bank teller tell me it would get resolved in a few days just to be called back later and told they still couldnt and if the number they gave me wont talk to me they dont know what to tell me. All I want is to open an account to move banks and this seemed like the better option for a bank but needs way better customer service and support to resolve issues that have been caused by them.Business response
10/18/2023
The credit union has been attempting to contact the consumer to resolve the complaint. Additional follow-up will continue to ensure proper resolution.Initial Complaint
10/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In the last 2 weeks I have had overdraft fees mounted to over $600 feed to add it on because I kept using the card that did not notify me which I did put notification in place to notify me if I over spent on the credit card it did not work I did not have a notification that I had previously installed earlier that year our years before they had updated the system in June that I did not know about and it did not notify me so I can stop using my cardBusiness response
11/07/2022
Credit union is currently in the process of working towards a resolution to this complaint. The member has been contacted by phone and e-mail, but a response has not yet been received.Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 2020 I have a neg hit due to it shows late on both my closed loans, and I have submitted to the Credit Business Bureau to get it resolved, due to Communication advised me they can't submit anything on their end even though it was their mistake. For May2022 on both my open accounts I made the payment before the 30 days past due and attached are the transactions out of my account, it was posted by 6/24/22. Also they have broken multiple fdcpa regulations, due to they have called my husbands work number multiple time even after I have advised them not to call, I had even spoke to a supervisor around Dec 2021 and she advised me that she would notate the account. I have communicated with them multiple time in letting them know what is going on and when I would make the payment but we still keep receiving calls and even emails. I'm requesting for both mistakes made by Communications Federal Credit Union be fixed on both my husbands and my own credit and letters stating they are fixing the mistake.Business response
08/01/2022
Credit union is contacting the member directly to work through the concerns addressed in this complaint. We take these concerns seriously, and will and always ensure compliance with applicable law.Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
It has come to my attention that my Communication Federal Checking, and Credit Card account have both had internal fraud occur. I am stating that I have hired a forensic banking investigator to research all of my accounts here. He is also checking Navy Federal, PNC Bank, FSBB, and Chase. I have inclinations of who is doing this at the branch. First of all I would like to say that ************************* is amazing. She is a great asset to your Credit Union, and the financial industry as a whole. I am a VERY hard consumer to handle, and she does well and with a smile. Her poise is unmatchable. She is someone you want to keep in your Credit Union. Seeing as the amount of fraud that has occurred, and in the time frame. Once the forensic accountant has finished his review, and typed a formal report. A copy will be sent to Communication Federal Credit Union, herby named CFCU. I need the checking, savings, money market, and credit card TO BE CLOSED ASAP. The credit card I have charged less than $330 on and paid it off. Somehow I now owe close to $800.00.I'd suggest forwarding this to your in-house council as we are going to demand the money formally back within 48 hours of our internal investigation closing.Business response
06/16/2022
The concerns raised in this complaint are currently being investigated. We are unable to provide further information at this time.Initial Complaint
01/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
CFCU has constantly used the excuse of 3rd party release of funds when USAA gave me access immediately without question. In at 24/7/365 world this is totally unacceptable. I know for a fact they will remove funds without question regardless of their so called waiting for funds to be released. This is nothing more than a ploy to gain more money for CFCU! I am so ****** tonight that I tried to charge something to my debit card that I know for a fact, an checking the website, the funds where there and yet it was denied for some unknown reason. I am more then willing to file fraud charges against CFCU is this continues.Business response
01/24/2022
The credit union has been in conversation with our member and our third party partner about this issue. The hold was initially placed on the consumer's account as a fraud protection feature. We are working to minimize impact from situations similar to what our member experienced.
Customer response
01/25/2022
Complaint:16481861
I am rejecting this response because:They sent me an email asking Yes or No did I place the order and I clicked the Yes button and still my account remained locked and caused a late free to another company. If their automated email response does not work they why even bother sending it out to people.
Sincerely,
*****************************Business response
02/02/2022
Once the credit union was made aware through this BBB complaint of the late fee our member was charged by another company, a credit in an amount in excess of the fee that was charged was credited to our member's account.Customer response
02/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.