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Business Profile

Credit Union

Communication Federal Credit Union

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Communication Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Communication Federal Credit Union has 15 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau, I am filing a formal complaint against Communication Federal Credit Union regarding their handling of my vehicle repossession. I have not been provided the opportunity to reinstate my loan by paying the full balance due, including any applicable repossession fees, before their intent to sell the vehicle. Additionally, I have not received any official letter outlining my options or the required payment amount, which has prevented me from resolving this matter in a timely manner. I would like to pay the balance due in full, including all repossession-related fees, to reinstate my loan and retrieve my vehicle. However, Communication Federal Credit Union has failed to provide me with the necessary information or the opportunity to do so. Their lack of transparency and failure to provide a reinstatement option is both unfair and a violation of my rights as a borrower. I am requesting immediate action to allow me to pay the full amount due, including repossession costs, before the vehicle is sold. I urge the BBB to intervene and ensure that Communication Federal Credit Union provides the required information and allows me to resolve this issue fairly. Please let me know how I can move forward with this matter as soon as possible. I appreciate your prompt attention to this complaint.

      Business Response

      Date: 03/11/2025

      Our credit union has worked with *********, and she now has possession of the vehicle that prompted this complaint.  

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had several issues with communication federal and have given them the chance to fix it multiple times. First thing they tried to do was put in a hidden fee on my car they did not ask me about. Then after I caught it still would not take it off the end of my loan. I called 2 other loan officers to ask if this was correct. I went into them to show them their mistake that they were charging us still the extra fee of 65 dollars a month. They nudged it off and still acted like I was making a big deal out of nothing and it was my fault. Though they did finally take it off. Second thing, I called to pay our credit card off in full. My husband gets an email from ****** ***** and his score went down tremendously. I called to ask them why it didn’t get paid off? Why did this happen? Instead of paying it off they put my money into a savings account. I do not use this bank as our main bank never have. I have a bank for checking and savings. They know this. I asked them to take that money and pay it off now and to fix my husband credit score. Which they still haven’t done. Let me start this 3/4 complaint off by saying we cannot even get these credit cards to work and haven’t used them in months. They did not pay it off. They left 9 dollars on it and my husband gets yet again another email months later and they have turned it again not once but 2 more times. Because of interest and it doubled to 18 dollars and it dropped his credit score even more! I am sick of the way they do business they are rude and take no blame for anything. I would move our vehicles, but they have ruined our credit!

      Business Response

      Date: 10/30/2024

      The credit union is researching the matters discussed in this complaint, and is in contact with the member.

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account ending in ******* 2019 **** Escap Got a letter stating my husband had until 8/11/2024 to make payment or the car would be repossessed. My husband is in prison and I called to make a payment on his behalf and they refused to let me make the payment. They told me since Im not on the loan they will not talk to me and will not accept payment from me. They also refused to let me speak with a supervisor. I have the full $829.44 to bring the account current and they are simply refusing and even said someone will be out to day to take the car. Its not even the 11th of August 2024 it is the 7th.

      Business Response

      Date: 08/15/2024

      The credit union is currently working with *************** regarding the subject of this complaint.

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or about November 3rd 2023, I fell victim to a multilayered scam operation orchestrated by ************************* (the Company), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to gains.Money was transferred from my account via wire transfer, and through an intermediary named Kraken (Payward ************** in the total amount of ******* USD utilizing Communication Federal Credit Union's services.I made multiple attempts at establishing communication with Communication Federal Credit Union, with no success, as all of my attempts were completely ignored.I would like to kindly ask the BBB to help me establish contact with Communication Federal Credit Union and resolve the matter of the fraudulent experience I went through.

      Business Response

      Date: 07/26/2024

      CFCU sent correspondence in January regarding the attached letter, for which a response was not received. Information about the high-risk nature of the wires being sent was also provided to the member.

      Customer Answer

      Date: 07/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We refinanced our home with CFCU during COVID in 2020, they then sold that loan to TruHome. CFCU never reported the original loan as paid in full on our credit report. We have since sold that home and purchased a new home and don't even live in it anymore!! When I asked them about it it they replied it was just too bad and we would just need to submit a dispute through the credit monitoring companies. So apparently because they cannot do their jobs right, we now have to jump through hoops to correct their mistakes?! They need to fix their own mistake and report it correctly to all 3 credit reporting companies and provide proof it has been corrected. They can do this by sending us both an updated FULL credit report from all three agencies.

      Business Response

      Date: 05/08/2024

      The credit union has been working with the member to fully investigate the complaint and resolve the issue. We are still in communication and working through the issue to make sure the resolution is satisfactory.

      Customer Answer

      Date: 05/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Sydni & *******************

    • Initial Complaint

      Date:02/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am member *******. On January 27th, I entered the **** branch at ********************************************************. I ordered an *** card. I was told it would be mailed to me. I have not received the *** card yet.

      Business Response

      Date: 02/05/2024

      Branch staff have spoken with ******************, and a new card has been ordered and is being sent rush delivery so that he may receive the card as soon as possible. 

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried opening an account here. I previously had one with my ex husband four years ago. My ex husband opened an account that they now have my name tied to with no explanation and refuse to help me open an account or resolve the problem. Saying I need to pay almost $1000 before I can open one. The number they said to call has no record of what they are claiming and can not help me either. They had one bank teller tell me it would get resolved in a few days just to be called back later and told they still couldnt and if the number they gave me wont talk to me they dont know what to tell me. All I want is to open an account to move banks and this seemed like the better option for a bank but needs way better customer service and support to resolve issues that have been caused by them.

      Business Response

      Date: 10/18/2023

      The credit union has been attempting to contact the consumer to resolve the complaint. Additional follow-up will continue to ensure proper resolution.

    • Initial Complaint

      Date:10/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the last 2 weeks I have had overdraft fees mounted to over $600 feed to add it on because I kept using the card that did not notify me which I did put notification in place to notify me if I over spent on the credit card it did not work I did not have a notification that I had previously installed earlier that year our years before they had updated the system in June that I did not know about and it did not notify me so I can stop using my card

      Business Response

      Date: 11/07/2022

      Credit union is currently in the process of working towards a resolution to this complaint. The member has been contacted by phone and e-mail, but a response has not yet been received.

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 2020 I have a neg hit due to it shows late on both my closed loans, and I have submitted to the Credit Business Bureau to get it resolved, due to Communication advised me they can't submit anything on their end even though it was their mistake. For May2022 on both my open accounts I made the payment before the 30 days past due and attached are the transactions out of my account, it was posted by 6/24/22. Also they have broken multiple fdcpa regulations, due to they have called my husbands work number multiple time even after I have advised them not to call, I had even spoke to a supervisor around Dec 2021 and she advised me that she would notate the account. I have communicated with them multiple time in letting them know what is going on and when I would make the payment but we still keep receiving calls and even emails. I'm requesting for both mistakes made by Communications Federal Credit Union be fixed on both my husbands and my own credit and letters stating they are fixing the mistake.

      Business Response

      Date: 08/01/2022

      Credit union is contacting the member directly to work through the concerns addressed in this complaint. We take these concerns seriously, and will and always ensure compliance with applicable law.

    • Initial Complaint

      Date:06/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has come to my attention that my Communication Federal Checking, and Credit Card account have both had internal fraud occur. I am stating that I have hired a forensic banking investigator to research all of my accounts here. He is also checking Navy Federal, PNC Bank, FSBB, and Chase. I have inclinations of who is doing this at the branch. First of all I would like to say that ************************* is amazing. She is a great asset to your Credit Union, and the financial industry as a whole. I am a VERY hard consumer to handle, and she does well and with a smile. Her poise is unmatchable. She is someone you want to keep in your Credit Union. Seeing as the amount of fraud that has occurred, and in the time frame. Once the forensic accountant has finished his review, and typed a formal report. A copy will be sent to Communication Federal Credit Union, herby named CFCU. I need the checking, savings, money market, and credit card TO BE CLOSED ASAP. The credit card I have charged less than $330 on and paid it off. Somehow I now owe close to $800.00.I'd suggest forwarding this to your in-house council as we are going to demand the money formally back within 48 hours of our internal investigation closing.

      Business Response

      Date: 06/16/2022

      The concerns raised in this complaint are currently being investigated. We are unable to provide further information at this time.

    Communication Federal Credit Union is NOT a BBB Accredited Business.

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