Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was without the power for almost a month in my apartment. It took maintenance forever to fix even after several requests. I had paid two months of rent in full but after being without power for so long it created confusion about my bill. My balance said I owed $0.00 so I didnt check it again until the following month where I was charged double plus about $600 in late fees. I always paid and never had gone that long without paying until I was without power and had no access to my account. It said $0.00 at first but then they changed it so they could charge me late fees. I. My final month of living there I tried to pay my bill but the website wouldnt let me and I called the office and they would not allow me to pay but instead decided to evict me even though I had the money to pay in full. I wasnt even living there and it the time and it was my last month anyways. They would not let pay and then sent me a bill charging extra fees one of which was about $1600 for failure to notify them about move out when I told them several weeks before and they gave me a move out date which was not even needed because I wasnt living there and already gone. I want to contact the attorney generals office and file a complaint against them and have their business licenses revoked for fraud.

  Business Response

  Date: 10/23/2023

  Anatole on Macarthur Response to complaint 20635009:

  
  
  
  On July 21, 2023, we were forced to file eviction on ********************, after numerous attempts to reach him. On July 31, 2023, Anatole On ********* was awarded court judgment for possession of ******************** apartment. 

  
  In regards to the electrical issues that happened in May. Our service team responded to the service request and it was discovered that ************ in the breaker box had been turned off, our team restored power and completed the service request.