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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am trying to lower my cable bill by going to a lesser amount instead of the $250. They stated if I change it would only change by $9.00. I am on fixed income and needing to change the status of my bill to $99.00 package due to financial issues. Your representative refuses to let me changes .
Business response
01/31/2023
Cox made attempts to reach Dollie Battle in receipt of her complaint; however, we did not have the opportunity to speak with them. Should she wish to discuss this matter further, they can reach a Cox representative by calling 844-261-1300.Initial Complaint
06/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please see attached documents.Business response
06/03/2022
We want to thank ******** ******* for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. Sherman today and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you.
Cox Communications
1-844-261-1300Initial Complaint
01/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On October 10 my automatic payment for my internet service was set to be charged using my discover credit card which has been used the previous 11 months on auto draft. But the payment was denied even though I had an available balance of around $1250 dollars with no major purchases pending. I saw this and immediately went online to pay my internet **** with my ***** fargo debit card but it was also denied even though there is plenty of funds in the account. I then tried the discover card against and nothing. So The following day I attempted to pay my **** again but this time I was meet with success! My discover credit card the same one that was denied the day before worked like a charm. I then receive a notice a week or so later that I have been charged 25$ for a refunded payment fee. I called an agent and they said that this will be reversed and all is well. I waited a week and checked but no refund. So I call again and I am assured this time that within 30 minutes I will see the reversal of the 25$ charge showing in my account. I waited to check for another week or so and wow the charge is STILL there. so I call a third time and I am greeted with unfriendly attitudes by a rep and their supervisor then telling me my only recourse is to pay it, Because apparently I have the same charge refunded last December. There was a whole fiasco about a tree growing into the main line to our house from the neighbor across the street. And we not having stable internet for 2-3 months because of the lack and slothfulness of *** to get it fixed. I use both of those cards on almost a daily basis and have never had issues nor since this day.Business response
01/17/2022
We have contacted the customer directly to address their concerns and have provided a successful resolution.
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Contact Information
Customer Complaints Summary
19 total complaints in the last 3 years.
3 complaints closed in the last 12 months.