Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for wheel aligment and was not done properly. Paid for engine diagnostics and they would not give me a print out of the results. Paid for motor oil and filter replacement , drove of and oil Dashboard light came on checked oil level and was low. They payed for tow truck to get car back to shop , ****** oil up and was told the car needed a oil sensor switch that it was leaking oil. Now my car has a small knock on motor because of driving it with low motor oil. Also payed for starter replacement no complaints there yet. Looks like they just broke some stuff on my car to get more money out of me. They also kept the car for 6 days , it doest **** * days for oil change , engine diagnostics and starter replacement.

  Business Response

  Date: 12/19/2024

  Below is the response from the service manager at Fowler Dodge.  Typically, we would call the customer and see if we could help.   On behalf of Fowler Dodge, we apologize for any inconvenience.  At this point, we do not feel his resolution is justified or reasonable for the circumstances.  Our staff would appreciate speaking to him if he would allow. 

  ******* *******
  Fowler Holding Company
  
  In regards to BBB complaint ********, Mr. ***** **** brought this vehicle came in on 11-7-2024 for  a recall and an alignment.  We completed the recall and performed the alignment.  We then informed the customer he had a separated tire that was causing a vibration and a pull. He declined the tire replacement.
  
  ***** brought this vehicle back in on 12-5-2024 for diagnosis on an intermittent no start and an oil change. We diagnosed the intermittent no start as a defective starter and he authorized the replacement of the starter.  We then performed an oil change on the vehicle. 
  
  ***** called on 12-12-2024 and said that while driving the vehicle was smoking and the oil light came on. He stated that he checked the oil and there was none on the dipstick. We paid to have the vehicle towed in out of an abundance of caution. When the vehicle arrived,  I went out with the technician and inspected the oil level.  The level was half way into the crosshatch (safe zone) on the dipstick and was not low.  I then had the technician inspect the vehicle and he found a small leak from the oil sending unit that was leaking into the electrical connector causing the oil light.  ***** declined any further repair.  The vehicle was never run low on oil and the smoke he was seeing was from the very small leak from the sending unit. 
  
  The vehicle is a 2005 Chrysler 300 with ****** miles on it and is in  poor condition. The reason we had it for 6 days on the second repair was a delay for the part.  We did not have a starter in stock for a 20 year old vehicle.
  
  ****** **********
  Service Manager
  

• Initial Complaint

  Date:11/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traveled to Fowler Dodge to view a specific gladiator pickup that they had advertised online for the cash price of $36177. The listing online included multiple photos, full description, VIN, including accessories and features. When we arrived, we asked about that truck and showed the sales agent the photos so we could buy ithe truck. The sales manager then came out and stated that the price would not be the advertised price on the truck in the photo because it had after market upgrades. We said they should sell it as they advertised it but the sales manager specifically said, Im not selling it for that price. We left. False advertising.

  Business Response

  Date: 12/04/2024

  Dear Better Business Bureau,

  In regards to customer complaint ******** Mr. ***** *******, we apologize for any confusion over the pricing of the 2024 Jeep Gladiator Sport S.  Fowler Dodge **** had recently up fitted the vehicle with a wide array of aftermarket additions.  It is my understanding  Mr. ******* had dialogue previously with Fowler Dodge **** about Jeep Gladiators and was very familiar with Fowler's pricing.  There is record of Fowler Dodge **** communications leading up to the day there was a glitch in the programming that feeds prices to their website.  Mr. ******* reached out when their was a misfeed in pricing and was made aware there was an unintentional error and Fowler was in the process to correct the mistake.  Below is an explanation from our website vender.  Please note this happened over the holiday weekend and was corrected as soon as possible given many people having the weekend off. A fail safe was adapted to help avoid this issue in the future.  The explanation is as follows:

  
  "It looks like the **** and Selling Price were updated to $0 in HN 12/1/24 at 4 AM (immediate fix). The issue is that we are in gray period, so pricing updates were not occurring. I updated the **** and Selling Price in Apollo and Call For Price now shows on the website. If **** and Selling Price show $0 Call For Price will show. Please let me know if that does not answer your question."
  
  Thank you,
  
  ******* ***
  
  Website Product Manager
  
  

  On behalf of Fowler *************** and Fowler Dodge **** we apologize for the error.  It was obviously a mistake and was corrected as fast as possible over the holiday weekend.  Fowler Dodge **** does have a disclaimer on page 1 for when errors occur.  Fowler Dodge **** prides themselves on following strict pricing guidelines provided by the ************************************* and has not had an infraction in many years.  

   

  ******* *******

  Fowler ***************

   

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fowler Dodge ** ** * *** ******* ** OKC, OK 73139 09-26/24 -10/07/24 - 10/14/24 ******* ****** Service Advisor ** ********/2 Re: 2015 Dodge Challenger RT 5.7 Hemi 8 speed auto trans VIN# ***************** Mileage: 41014 ? We had scheduled our car on 09/26/24 prior to taking the car in for an inspection 10/07/24 at 9;00 AM, for three reasons. ? #1 Transmission does not shift correctly when warm, driving normal speeds and while in town. ? #2 The valve lifters tick loudly when cold starting, has for several months. ? #3 The lower end of the engine has a rod knock when started cold. ? I called ******* ***** 10 /10/24 and he had stated that it should be checked out Friday 10/11/24. I reminded him that we had scheduled it a week prior to bringing it in so that we could avoid this delay. He went on to inform me that the clock starts ticking when dropped off, NOT according to any schedule. We picked the car up 10/14/24 at 4:00 PM. The car had not been looked at by anyone. I was not asked why I was picking it up without it being looked at. I did ask the young lady is service to pass along my extreme displeasure with the lack of service that required NO MORE than 15 minutes "total time" for a real technician to diagnose the mentioned problems. ? l get the car home and we hear a rattle on the front passenger side top of engine and when shut down one of the plastic radiator fans is rubbing on its frame just before it completely stops. ? If that's not enough it also NOW when first started, the top passenger side of the engine has what sounds to be a loud spark detonation loud enough to be heard from inside of the car. It s probably related to the cold start rod knock. ?Stand over the engine outside and you wonder if that part of the engine is going to explode. These two last additional problems are in no way caused by anyone at Fowler, it fits with the engine issues we are having. .The service department at Fowler Dodge South OKC is FAR from being a customer oriented business.

  Business Response

  Date: 10/20/2024

  Dear Better Business Bureau,

   

  In regards to complaint ******** *** ******* ******** ***, on October 15th, 2024 the Service Manager wrote:

  I spoke with ******* ******** and he will be in tomorrow afternoon to drop his vehicle off for diagnosis.
  
  Thank you.
  
  
  ****** **********
  Service Manager
  Fowler Dodge
  ** ************ **** ****   ** ************

   

  I have not heard from either party since he came in.  On behalf of Fowler Holding Company and Fowler Dodge, we apologize for the inconvenience.  I would hope the Better Business Bureau would be patient as *** ********** and *** ******** have a chance to work through this issue.  I feel confident they will come to a jointly satisfactory resolution.  We will let you know.

   

  Kind Regards,

   

  ******* *******

  Customer Answer

  Date: 10/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******** **

• Initial Complaint

  Date:05/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used 2012 Durango on May 24th. We met the salesman in ******, ** halfway so the vehicle was unseen until then. I specifically asked if there were any strong odors or if it had been smoked in and was assured it didn't. Upon seeing the vehicle we did notice a smell but mutually decided it could be removed. I am unable to drive the car because the smell is so strong and seems to be coming from inside the car and not just an old odor. It seems to be chemical and gets worse the longer you drive it. We have cleaned it and left charcoal and baking soda sitting inside. We have left the windows down and it will fade some until you drive it. The side plastic on both front seats are cracked and one cuts into me leg upon exiting the vehicle. We have been told these will be replaced and that they can match the color but we don't have the parts yet. I did not receive copies of the documents I signed upon delivery and have requested them four times. We called the. Sales manager and asked them to take the vehicle back and they refused to do anything other than an ozone treatment. It is not an odor... something is wrong with the car and we can't drive it.

  Business Response

  Date: 06/03/2023

  Dear Better Business Bureau,

  In regards to BBB complaint ********, ***************************, the following is the response from the sales manager:

  
  I talk to the husband at the beginning of this week and early in the conversation he admitted that it was a case of buyers remorse. *** drove this to ****** and said it had an old smell to it but wasnt bad. The customer never mentioned to me that the smell was so bad they couldnt drive it.  The parts for the seat are here and ready to be fixed. I gave the guy a couple of options. Bring the Durango to ** so we could investigate the smell and if needed do an Ozone treatment  and also an opportunity to trade them out into a truck because they were also trying to buy a used Laramie in ****** as well. I did tell him that I would not take the ******* back.
  
  Respectfully,
  
  ***************************

   

  On behalf of Fowler Dodge, we do apologize for the inconvenience to *********************  As mentioned, the sales manager will be happy to eradicate the "smell" with an ozone treatment.  Also, install the trim parts as promised.  If both options are not acceptable, Fowler Dodge will trade them into automobile they are happier with and do not have second thoughts.

  Please contact the General Manager or General Sales Manager with the option that is best.  

   

  Kind regards,

  *****************************

  Fowler Holding Company

  Customer Answer

  Date: 06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: the parts are supposed to be shipped to the provided address as agreed upon at signing. *** is a far drive for an ozone treatment when we tried to do one here. I have since sold the vehicle but they are expecting the seat parts that were promised. I will close this once the parts have been delivered.

  My husband did say buyers remorse only because we regretted buying a vehicle with such a terrible smell. The sales manager was very quick to talk and left little to no room or time to discuss fully.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased horn switch for a 2010 liberty 6 weeks ago have not heaard from them yet! paid with ******, they took the money right away.

  Business Response

  Date: 02/14/2023

  Dear Better Business Bureau,

   

  In response to ***************************** BBB case ID ******** the part was ordered online.  The part was on back order from the manufacturer.  We did not have any direct contact information for *******************  We tried again yesterday with no response.  The $32.71 was refunded today and the part order was cancelled.  We apologize for any inconvenience.  

   

  Kind regards,

   

  *****************************

  Fowler Holding Company