Complaints
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********************* of *****. I do not have a contract with CAC Financial Corp. I did not enter into any type of agreement or payment agreement with them, nor have i received any payment notifications from them. CAC Financial Corp did not provide me with a copy of the original contract as requested.
Business Response
Date: 04/23/2025
Please see our response attached.Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:03/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CAC FINANCIAL CORP. I did not sign a contract with CAC FINANCIAL CORP. They did not provide the original contract as requested.Business Response
Date: 04/04/2025
Please see our response attached.Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** of ***********. I do not have a contract with CAC Financial CORP, they did not provide me with the original contract as requested.Business Response
Date: 09/16/2024
Please see our response attached.Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See attachmentsBusiness Response
Date: 08/30/2024
Please see our response attached.Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CAC Financial Corp, I do not have a contract with this collection agency, they did not provide me with a contract as I requested.Business Response
Date: 08/23/2024
Please see our response attached.Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with CAC FINANIAL CORP. I do not have a contract with CAC FINANIAL CORP. They did not provide me with the original contract as I requested.Business Response
Date: 08/16/2024
Please see our response attached.Initial Complaint
Date:07/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CAC Financial has contacted me about a medical debt that I do not recognize. They also indicated that they sent me a letter early this month which I did not receive. Im not sure if this a scam or not.Business Response
Date: 07/26/2024
Please see our response attached.Customer Answer
Date: 08/02/2024
Complaint: ********
I am rejecting this response because:
They have not provided me with any documentation.
Sincerely,
*******************************Business Response
Date: 08/09/2024
Please see our response attached.Customer Answer
Date: 08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CAC Financial has been calling me claiming to be attempting to collect on a bill that was sent to collections. However, the sun that they indicate they are attempting to collect is not equal to the sum of any bill that I have owed. They initially refused to provide me with contact information for the company that supposedly sent the account to collections. When I contacted the provider that I actually saw (and paid In full), and asked them about my account, OU Health ( the provider I saw) confirmed I had a 0 balance on my account, that my account has not been sent to collections with them, and that they DO NOT USE CAC Financial to process Collections accounts. The company that CAC Financial claims sent me to collections, "Emergency Physicians of ************" furthermore has a reputation of sending false and fraudulent bills of people, as well as CAC Financials history of complaints for harassment and attempts to collect on fraudulent or false collections bills.Every single time I have spoken to anyone at CAC Financial they have directly and explicitly lied to attempt to manipulate me into paying them. First they said they had no contact with the provider and that I could not contact or pay the original provider. They claimed that "the bill had not reported to credit yet, and they are trying to get ahead of that." Then they falsely claimed that OU was responsible for the bill when they explicitly are not. They then falsely claimed that they had reported the bill to collections, which I have been vigilantly watching my credit report and it never has.This business is fraudulent, manipulative, and explicitly lying to try and strongarm vulnerable people into paying them money for no reason. I have repeatedly told them to stop calling me and that I will not be paying the bill as it is fraudulent, and they have continued to attempt to contact me.Business Response
Date: 06/07/2024
In response to Mr. ********* complaint:
We have placed the account in cease and desist.
If Mr. ******* has any more questionsfeel free to reach out to us at 405-425-1500.
Sincerely,
April **** Executive Assistant
CAC Financial CorpInitial Complaint
Date:05/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a missed call from CAC and so I called them back when I got home from work. I was told that I had two accounts that were delinquent. One of them I honestly didnt know about. I tried to set up a payment plan and the lady told me that I wasnt allowed to pay what I can afford, I had to pay the amount that she told me I had to pay and I had to pay it within six months. I asked to pay online and was told that I could not. There has been no prior communication from them to me about this debt.Business Response
Date: 05/31/2024
ID: ********
In response to Sara ********** complaint:
We have requested an itemized statement from our client and upon receipt we will mail the statements to Ms. ******** at the address we have on file. For online payments, we do allow accounts to be paid online. However, our payment portal does not have the abiHty to set up payment plans online. So I think that is where the confusion is.
If you have any questions, please contact me at 405-425-1500.
April **** Executive Assistant
CAC Financial CorpCustomer Answer
Date: 05/31/2024
Complaint: ********
I am rejecting this response because:
I called the next day and spoke to a different lady who said there was a note to contact me the next day to set up payments. When I told her the lady the day before told me I had to pay ****** every month and that she already took my card information she said it wasnt in there and that I could make payments online. Tell me why I made a ***** payment this morning because that is what I can afford and when I get home from work I notice that my account has in fact been debited the ****** plus the 50 that I paid this morning. Someone is lying and this is a real crappy way to do business. I planned on paying as much as I can every month, I could have saved the ***** at least for groceries.
Sincerely,
*************************Business Response
Date: 06/06/2024
ID# ********
In response to Ms. *********s second complaint:
We are showing the consumer made an online payment on 5/31/2024. We have cancelled the remaining payments set up on the account.
IfMs. ******** has any furtherquestions, she may contact someone on our staff to help her. •
Sincer ly,
April **** Executive Assistant
CAC Financial CorpCustomer Answer
Date: 06/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Received a call from CAC on 05.22.24 that I had two outstanding bills #******** $262.69 12/9/23 & #******** $238.38 1/24/24 for two medical facilities that I never went to. I have never received a bill, letter, or statement. I called ************, they never verified DOB, Address, SS#, Etc and they stated that BCBS of LA had paid ******* portions of the bills. I called BCBS of LA and they do not have me in their system. They told me to disregard. I called CAC back and they informed me that the debt was for ********** of ************** **** of ******* I told them I had no idea where that was even located. I called both of those Billing facilities and neither had my information nor the account numbers associated with the debt they are trying to collect. They informed me to disregard as well. The problem I have is that no one at CAC would give me a supervisor to speak to they just hung up the phone on me. I do not want this to hit my credit report. All parties I spoke to above believe this to be some sort of Money SCAM.Business Response
Date: 05/31/2024
ID: ********
In response to Kennedi *****'s complaint:
We have had several phone calls with Kennedi *****. We show Ms, ***** also gave verbal permission to speak with her mother concerning the accounts. We can and would mail an itemized statement to the consumer if the consumer would provide a mailing address. We are showing that these accounts are not reporting to the credit bureaus currently.
If you have any questions, pleasecontact me at 405-425-1500.
p il **** Executive Assistai1t
CACFina..,cial Corp
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