Complaints

This profile includes complaints for Claims Management Resources's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Claims Management Resources

  P.O. 60553 Oklahoma City, OK 73146

• 

  Claims Management Resources

  615 North Classen Oklahoma City, OK 73106

• 

  Claims Management Resources

  726 W Sheridan Ave Oklahoma City, OK 73102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family's gardener was cutting our lawn, and he accidentally cut the fiber cable (We have Internet with Frontier). We set up an appointment and on the phone the customer service agent said that the tech would give us an estimate of how much we would pay for the repair, that we could decide if we wanted to move forward. The Technician told me we wouldn't pay more than $80. 9 Months later, we got a ridiculous bill for $459. I don't know if this is fraudulent, or they straight up lied. If I had known this, I would not have gone through with it and would have gone with another provider. Why did it take so long to get the charge, and why doesn't Frontier have a clue about the charge on their end? This is ridiculous; we've been with them for years!

  Business Response

  Date: 03/24/2025

  Good afternoon,
  The Frontier Technicians do not have the authority to advise if damager will be billed, as well as how much the Invoice will be. Frontier determine that, not the Technician. 
  Also, It appears our adjuster did speak with ****** ******* on 03/13/2025 - and we were advised they had a contractor doing landscaping that day but it was a friend of the family and did not want to give us their information. We had advised that the responsible party would remain in the name of **** *******, and then they were wanting to negotiate on a settlement. As they were negotiating they stated they would like to speak to the family friend / landscaper and see about coming together to pay this off. We are currently waiting on a response. 

  Customer Answer

  Date: 03/27/2025

  
  Complaint: ********
  
  I am rejecting this response because: I did speak with someone, we've been with Frontier for years now. It's ridiculous because of some miscommunication with frontier we are now liable to pay almost $500. If the technician and the customer service have no knowledge about these situation why do they speak like they did. When the wire was first damaged by the ******* we had a choice to either proceed with the repair or not. We did because we were misinformed about almost every question I asked, We have not been able to get in contact with the *******. I don't appreciate the unprofessionalism and the misinformation
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/01/2025

  Good morning,

  Our response remains the same. We consider this addressed. 

  Regards,

  ***** *****

  Underground Subrogation Supervisor

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frontier came to my home to trouble shoot my loss of internet on Nov 16th 2024. It was determined the drop needed to be replaced and there was no indication as to why the drop stopped working; even after the technician pulled up half of the line out of the ground. He speculated the landscapers cut it, but there was no evidence that this occurred. A new line was attached, and later buried by Frontier contractors. There was no discussion that I would be financially liable for the replacement. On March 10, 2025, I received a bill from CMR claims department stating I owe $275.06 to Frontier "for cost of repairs". There has never been any discussions of why the drop needed to be replaced, or that I am responsible for replacement cost. I want these charges dropped as this is a Frontier issue - either the cable was faulty or if Frontier can show it was cut (and there was no indication when the technician pulled it out of the ground) that Frontier was negligent in not burying the cable deep enough. I've called the CMR claims adjuster three times and left a message with no call back to date. Frontier needs to reverse the charges.

  Business Response

  Date: 03/19/2025

  Good morning,

   

  According to the Property damage Report provided by Frontier, the remark's state that the drop cable was cut. We are currently reaching out to the Technician for further information, and will provide an update at that time. 

  Regards,

  ***** *****

  Underground Subrogation Supervisor

  Claims Management Resources

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The billing date is 08/13/2024 Bill Number ************* Damage Claim Number ********** I have received this bill apparently owing $6,042.83. I have read all over the internet that this is a scam and I have no way of knowing and also how am I supposed to pay for something I didnt even damage. Plus aren't they supposed to go to my insurance if that was the case? I need some help knowing where I can move with this I dont want to pay for this at all or at least work something out. This isn't fair I am taking a total loss on a vehicle and having to pay thousands already in damages to the court, why else do I need to spend more money here this is totally unfair when I am already paying for it. If needed proof you are going to have to wait until 09/09/24 for all the court billings

  Business Response

  Date: 09/10/2024

  Claims Management Resources (CMR) is the subrogation firm utilized by ******* for the purpose of recovering for their losses as a result of damage to their property caused by third parties. CMR was referred this claim in August 2024 for damage to ********* pole/aerial attachments as a result of a motor vehicle accident on June 21st, 2024. This claim is for Verizon's loss only and is not included in court costs or claims submitted by other claimants involved in the accident. Insurance coverage may be available; please contact your carrier and direct them to CMR to discuss and resolve the claim.
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting letters claiming I owe Windstream $3401.79 for damages. I called Windstream and they informed me they have no claim filed against me.

  Business Response

  Date: 08/07/2024

  Claims ******************** (CMR) is the subrogation firm utilized by Windstream for recovery of their losses due to damage caused by third parties. On/about August 28, 2023, damage was done to Windstream's buried 50 pair copper cable during excavation at **************************************************** photo attached. CMR has been attempting to reach ***** and ***** since May, hence the letters sent. Windstream customer care does not handle ********************** and will be unable to provide details, as this is not a matter of service but of damage to Windstream's property. Please return contact to CMR at your earliest opportunity so we may discuss the occurrence and resolution of Windstream's loss. Any questions you may have will be answered.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  The gentleman i spoke with at claims management determined this damage was not at *********************, but was in fact on the Western side of hwy 31 w. My property is on the Eastern side of the highway. There is not currently nor has there been any excavation on my property. Claims management has the wrong address for the mentioned damage.
  Sincerely,
  
  *********************

  Business Response

  Date: 08/12/2024

  The explanation given by ************** is accurate. CMR is actively working to identify the correct party responsible for this loss and is not pursuing ************** or his wife at this time.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,We received a $3420.00 bill 7/13/24 for damage to a guard rail from a weather related accident that happened 1/30/23 (18mo ago). Roads were clear, bridges were untreated and black ice had occurred. I am in no way being ugly or disrespectful but want to state some facts. We don't have insurance to absorb this cost. We had some problems and found out after the fact that our insurance had been changed and we weren't told correctly and mistakenly signed to lower our policy to only liability and we are stuck with the damages. We had a total loss on an $8k vehicle that we are now financially responsible to pay for for the next 3yrs and THANKFULLY the bank worked with us when we told them the situation. I honestly don't feel like we should be responsible for this damage because had the bridges been treated it would never have occurred. The officer attending the accident was literally on the phone calling ODOT to come treat the bridges and while we stood there a car went off on the other side of the higway, He made us move away from the roadway incase anyone else hit it before it was treated. The guard rail we are being billed for already had previous damages and there was a white bumper and plastic parts laying all around it. We have pictures to prove this. If we have to pay I want to pay my fair part not the entirety of the replacement as you would have already been going to replace it but my son hit it and I feel like you found someone to shift the cost to. I honestly feel we already pay enough taxes for this kind of thing. I ask sincerely that you would consider this matter. Thank you, ******* and ***** ODOT claim #*********. CMR# *******

  Business Response

  Date: 07/22/2024

  CMR is the subrogation firm handling ODOTs claim for damage to state property. CMR has been in direct contact with ***** and has made her aware liability insurance covers losses of this nature. This claim has been filed with her carrier and is pending adjuster assignment.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  April S

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Number is on Do Not Call. This company called me three times today asking did zi need help with accident claims. They are a scamming company I told them don't call back. I was called from 3 different numbers on March 6 2024 ************ @ 6:07 pm EST ************@6:06 pm EST ************ @ 6:01 pm EST The male caller stated they don't record calls

  Business Response

  Date: 03/12/2024

  Claims ******************** is a third party subrogation firm who assists our clients in the recovery of property damage claims. When we make an outbound phone call, our area code would be 405, not the numbers provided in the complaint. The numbers in the complaint don't belong to our company. Unsure why this complaint was against Claims ********************. If you ****** those numbers, the results show to be a robo caller etc. not Claims ********************. 

• Initial Complaint

  Date:01/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are Trinity ************ a business in **. A few weeks ago we were repairing a fence that was damaged due to a hit and run vehicle driver at one of our clients property, using a hand shovel.At less than 6 inches deep we found a 1/4 inch pvc pipe and heard that the gas was leaking. We immediately called Orange and Rockland. A couple weeks ago, we received an invoice from CMR Claims, billing us a total of $4,498.55, I was never presented with a work-order with estimate, never signed off on repair costs. The fee on the billing statement is arbitrary, no rate negotiated, no supplies itemized.We have disregarded, because CMR Claims appears to be a fraudulent company, and we have instead talked to three O&R representatives on separate occasions, knowing that they are an established and trusted business so that they could justify if we did or did not owe CMR Claims.Each representative confirmed that as far as O&R is concerned, there was no information and no open claim in regards to this incident. So we disregarded the initial notice sent to us.Recently my insurance company contacted us saying that CMR Claims is persisting in seeking payment. We ask that these charges be dismissed and CMR cease and desist. Even Orange and Rocklands own Gas Handbook states, "7. *********** lines shall be installed at a depth so as to have a minimum of twenty-four (24) inches of cover" (Section 4.B.a.7). Even *** ******* CRR-** ******* states, (a) Each buried service line shall be installed with at least 18 inches (457 millimeters) of cover.

  Business Response

  Date: 01/31/2024

  Hello,

  I wanted to respond back to you on this complaint.

  We did receive a call from *****, with Trinity ************ phone of ************, on 01/26/2024, and he advised that they like to pay out of pocket on this damage claim. I have also attached our letter from Orange & Rockland that advises as authorization for Claims ************************** (CMR) and their employees to investigate, subrogate, file and recover property damage claims on behalf of Orange and Rockland (O&R). 

  Let me know if you have any other questions or concerns. My email is ********************************** and my phone is ************. 

  Regards,

  Customer Answer

  Date: 02/03/2024

  Complaint: ********
  
  I am rejecting this response because:

  
  As stated in our original complaint, I was never presented with a work-order with estimate, never signed off on repair costs. The fee on the billing statement is arbitrary, no rate negotiated, no supplies itemized.The charges of $4,498.55 is complete outside the range of what the actual cost of supplies plus labor actually would be. The repair was completed in about 2 hours, with only two people actually completing the work.

  
  Furthermore, as stated previously Orange and Rockland did not have their equipment installed appropriately according to their own standards, stating, "7. *********** lines shall be installed at a depth so as to have a minimum of twenty-four (24) inches of cover" (Section 4.B.a.7). Even *** ******* CRR-** ******* ******, (a) Each buried service line shall be installed with at least 18 inches (457 millimeters) of cover.

  
  So they are attempting to not only recover costs of repair but also make profit unfairly for equipment that was damaged due to their own negligence.
  
  Sincerely,
  
  *******************************
  
  *************************************************************************

  Business Response

  Date: 02/07/2024

  Good morning,

  The reason that Trinity landscaping is getting this invoice, is because Trinity *********** was installing fence post when they damaged the gas service with a post hole digger. Trinity *********** failed to call 811 for a **** out. In other words, the proximate cause for this damage is Trinity *********** did not have a valid locate ticket to dig and or excavate per the State Law of New York.   If Trinity *********** would have called for a valid locate, this damage could have been prevented. Please contact us to resolve the claim. 

  Regards,

  *********************

   

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't even have a Frontier account! Ive never had a Frontier account... EVER! They didn't even spell my name correctly. If these people ruin my 800 credit score for something another property owner has done OR SEND ME TO COLLECTIONS!

  Business Response

  Date: 11/21/2023

  Claims ******************** (CMR) is a subrogation firm contracted with ******** Communications to subrogate on their behalf for damages caused by third parties. This claim is not for a debt, but a tort. When ********s property is damaged, they are legally *********** indemnification for their loss. This claim is for damage to the line serving **** Creek Ridge ** on/about May 2nd, 2023 during work in ********s utility easement. The invoice received is for the total cost incurred by ******** as a result of damage to their property. CMR has reached out to discuss this loss directly with ************.

  Customer Answer

  Date: 11/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: it hasn't been stated that the false charges to my property will be dropped.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/29/2023

  CMR is not in a position to confirm the claim will not be pursued against *****************; the loss is legitimate, the costs of which are legally owed to Frontier by the party that caused damage, and no other party has been identified as involved/responsible at this time. However, CMR is actively investigating following disputes presented by **** directly to the Subrogation Supervisor 11/21/2023, namely that no work was performed to her knowledge on or near the date of loss/discovery, and no additional action has been taken to pursue ***************** at this time. CMR will confirm directly with **** whether there are changes in our position regarding her liability following a complete review of the disputes and additional investigation.

  Customer Answer

  Date: 12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: I still haven't been cleared. I did nothing wrong on MY property. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around May 13, **************************** my yard was severed during sod work without digging. ******** came out, dropped a temporary line. I was told somebody else would be out to bury the replacement line. About 3 to 4 weeks later this was done. I later received a bill for $642.85 from CMR. I called ******** and was told I do not owe any money. The bill I received was generic, no itemization of actual cost or for any actual service. I was never told up front that there would be a cost to me or what it would be. The original cable had been there for 15 plus years without incident. Subsequently, I had additional work to be done. Called 811 and the response from ******** Communications is that the area is Clear No Facilities. I know the new line was simply placed under the new sod, maybe 1/2 to 1 inch deep in the area of work. I do not believe anybody even came out to check. Other utilities took the call serious and came out to mark lines or responded appropriately. Any other business will provide an estimate for repairs over $100 whether required or not as a good customer service practice. I feel these business practices are highly deceptive and close to being a scam with reading how every customer who experiences this is charged a large amount without consent or an itemization of cost.

  Business Response

  Date: 10/20/2023

  Claims ******************** is the subrogation firm handling this claim on behalf of Frontier Communications.
  
  To prepare soil for sod placement, removing the old grass, clearing the site, grading and tilling four-six inches deep are all recommended practices by industry professionals. Even though none of these may be digging by the common use of the term, all are included under the legal definition for excavation. 
  
  Per ***************, utilities are commonly found a few inches beneath the surface, and the recommended practice is to always call 811 prior to excavation to ensure damages of this nature are prevented. However, no call to 811 was made prior to this occurrence. 
  
  The imagery attached and referenced locate request were made after this loss for only a portion of the property and have no bearing on the claim presented. Frontier is not expected to seek authorization to repair their property and is legally *********** reimbursement of the complete cost of repairs by the damaging party.
  
  In review of your request, it appears the professional hired to do this work has been named and their billing information identified. We are directing this claim to the professional responsible by law for the prevention of damage to ensure they are held responsible for these costs rather than you as the homeowner who hired them. You should receive no further communication from CMR in relation to this claim.
  
  If you should have any questions, please call or email me directly.
  
  ******************************* - Subrogation Supervisor
  ************ / ************************************

  Customer Answer

  Date: 10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I have been in contact with the business and they have explained things to me with an understanding of my viewpoint of the situation.  The have released me from responsibility and placed the responsibility on the party who did the work.  

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th I received a letter dated September 27th from CMR, Claims Management Resourses. This letter gives me 10 days to respond and says "second notice" and is purportedly a claim from ******************* of ************** from property damage that occurred "on or around" 2/17/22. It claims they have made repeated attempts to reach **** received this letter in *****, I moved here in June. I had my prior address in St Louis County for 4 years. I have, in that time, kept my tags current and taxes paid. I have never received any mail from either CMR before yesterday or from MODot regarding any claim for damage to any state property. I am meticulous with my mail!In the first part of the letter (I attached the body) they seem to be requesting insurance information. But there is a tear off "bill" for $865.12 at the bottom. There is a threat in the third paragraph that they can "submit this claim to the ******** ********** of ******** who is then going to both suspend my license and my tags!There is zero details given. I do not have business in the county where this damage supposedly occurred. It is over 200 miles from where I lived at the time. I have not been pulled over there, or anywhere else, in at least 4 years and my drivers record can show that! No tickets for at least 4 years and no accidents.This makes zero sense to me and feels like a scam using fear to bully people into paying "fines" without actually offering any details or proof of any kind.MODot would have contacted me directly or I would have been alerted when I registered my car, renewed my driver's license, etc., if this were legitimate.They don't even provide an actual date! They said around 2/17/22. Around? A two month range before and after? Two years? Purposefully vague. What damage did I supposedly cause? Where exactly? They give the location as a county!Very frustrating.I would like this company to cease and desist contacting or threatening **** have not paid anything to them.

  Business Response

  Date: 10/12/2023

  Claims ******************** is a third-party subrogation firm, hired by MODOT to assist with property damage claims. There was a motor vehicle accident on 02/17/2022. The police report from that accident identifies ******************************* as the owner of the vehicle which caused damage to MODOT's guardrail. The vehicle was a **** **** Ranger, blue in color. The driver of that vehicle at the time of the accident was ************************* *************************. The owner of a vehicle is responsible for their vehicle. The address we had, which was provided by the police report was ******************************************************* and a phone number of ************. We attempted to call that number several times, but there was no answer and no v/m set up. We recently received returned mail with an updated address, hence why you received this letter in TX. Please contact me to discuss further. The claim number to reference is K22D0590. 

  ***********************

  UIM Claims Manager

  ************

  Customer Answer

  Date: 10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After speaking with the company I learned this was a claim related to an accident my daughter had during a bad snow storm when she went off the road--with dozens of other vehicles during that storm. I do feel that ******************* of ************** should have notified me regarding this earlier, not one and a half years later, but that was not the fault of CMR. CMR and I were able to come to a satisfactory resolution. Thank you.
  
  Sincerely,
  
  *******************************