Business Profile
Consumer Finance Companies
Auto Advantage FinanceThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Consumer Finance Companies.
Reviews
Customer Review Ratings
1/5 stars
Average of 10 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBecky L
Date: 04/19/2025
1 starThey garnish me several different times on several different jobs they garnish me a few checks then stop and then pick up after so many years but I haven't had a car with them over ********************************** for a car I told them come and get I volunteer to give it upReview fromKimberly P
Date: 03/03/2025
1 starThis place is a rip off it is so hard to get your car paid off with them they tell you one price they take your money then when you go pay that price they come back with another fee I just want to let everybody know still clear of these people they are real crooks. Run do not deal with these peopleReview fromLeland B
Date: 06/20/2024
1 star723 credit score. Unfortunately, it was during the Covid vehicle shortage. Only lot in the state with a small truck I needed. 3 year note, never missed, never late. 1 month before payoff (April 2024) someone goes into the payment portal and changes my start payment date to April 2024 and end date to April 2028. I call and ask about this, answer is; "Ummm, well, we are not sure what happened but you only owe 4k on the truck now." Wrong answer folks. FYI, changing the payment dates is a breach of contract.Review fromAmanda S.
Date: 01/23/2024
1 starAmanda S.
Date: 01/23/2024
A person is prohibited from offering form contracts containing a provision that is considered void under this bill. this is from the consumer review fairness act from 2016 AAF/ECA sent me a settlement Agreement that states The parties agree that the Customer will not engage or encourage others to engage in posting negative reviews or negative posts regarding ECA/AAF on any social media or online platform. If the Customer has posted a negative review or has made a negative posts) regarding ECA/AAF, the Customer agrees that he or she will remove the post(s) and/or review once this Agreement is executed. But they have told me that they are not attorneys so they are not required to know the laws. Which is clearly breaking the federal law.I owned the car for 8 months for it to be in the warranty 8 different times. I was forced to do a voluntary repossession because they wouldnt acknowledge the issue the car had in the beginning. I couldnt even drive the car to and from work from how bad it was.Plus auto advantage finance will not work with you in any way shape or form to help you figure out a solution.Auto Advantage Finance
Date: 02/28/2024
We appreciate you notifying ******* complaint that was submitted through your agency. We take all complaints very seriously and we will work directly with our customer in regards to this complaint internally within our company. We understand this is an important matter and we will do what we feel is necessary to help this customer resolve their concerns or complaints. We will not respond to your agency in reference to any solution or discrepancies in this matter. Again, we appreciate your notification, and we are diligently investigating this complaint.Review fromShelly S
Date: 12/30/2023
1 starShelly S
Date: 12/30/2023
I recently was financed by this company and with the holidays completely lost track of my due date. I went to grab my paperwork to set up payments and realized I was 6 days late and checked and they did already shut the car off as well (I dont drive much as I work from home). I understand that is my fault, but went ahead and set up a payment for the following week to make 2 payments called and emailed to see if there was anyway to work around this due to the holidays and they had no empathy or customer service at all. I will not be recommending this company and I will be paying this off as soon as possible so I do not have to deal with them for long.Auto Advantage Finance
Date: 01/02/2024
We appreciate you notifying us of a complaint that was submitted through your agency. We take all complaints very seriously and we will work directly with our customer in regards to this complaint internally within our company. We understand this is an important matter and we will do what we feel is necessary to help this customer resolve their concerns or complaints. We will not respond to your agency in reference to any solution or discrepancies in this matter. Again, we appreciate your notification, and we are diligently investigating this complaint.Auto Advantage Finance
Date: 02/28/2024
We appreciate you notifying ******* complaint that was submitted through your agency. We take all complaints very seriously and we will work directly with our customer in regards to this complaint internally within our company. We understand this is an important matter and we will do what we feel is necessary to help this customer resolve their concerns or complaints. We will not respond to your agency in reference to any solution or discrepancies in this matter. Again, we appreciate your notification, and we are diligently investigating this complaint.Review fromCLARA T
Date: 07/24/2023
1 starCLARA T
Date: 07/24/2023
LOAN SHARKS! These people make it impossible to rebuild your credit. *** had to reach out to them twice to have them report my payments to the credit bureau. The last email I received from them stated Due to technical reasons, we expect this process to take through the end of this year. This is absolutely unacceptable! If Im 1 day late I get several phone calls. Im doing all I can to refinance with a REAL bank.Auto Advantage Finance
Date: 07/25/2023
We are sorry you feel this way. We are doing everything in our control to make sure this is reported accurately. We appreciate your patience in this matter and hope this is resolved soon.Review fromGregory R
Date: 04/12/2023
1 starGregory R
Date: 04/12/2023
Crooks. They will garnish you for the rest of your life if you default on a loan. Do not use this company. They are crooks. I have been garnished for the last 5 years, and the amount has not gone down any. I've paid in over $15,000, and the crooks just take take take.Auto Advantage Finance
Date: 06/12/2023
We appreciate you notifying ******* complaint that was submitted through your agency. We take all complaints very seriously and we will work directly with our customer in regards to this complaint internally within our company. We understand this is an important matter and we will do what we feel is necessary to help this customer resolve their concerns or complaints. We will not respond to your agency in reference to any solution or discrepancies in this matter. Again, we appreciate your notification, and we are diligently investigating this complaint.Review fromJoyce E.
Date: 02/26/2023
1 starJoyce E.
Date: 02/26/2023
I sadly purchased from this awful company a few years ago and paid this car off last year and they are still reporting it to my credit bureaus. They are awful to work with! Do not buy from them.Auto Advantage Finance
Date: 01/02/2024
We appreciate you notifying us of a complaint that was submitted through your agency. We take all complaints very seriously and we will work directly with our customer in regards to this complaint internally within our company. We understand this is an important matter and we will do what we feel is necessary to help this customer resolve their concerns or complaints. We will not respond to your agency in reference to any solution or discrepancies in this matter. Again, we appreciate your notification, and we are diligently investigating this complaint.Review fromDanielle F
Date: 12/09/2022
1 starDanielle F
Date: 12/09/2022
If I could leave zero stars I would. I wish I would have read reviews before buying my vehicle through them. The financial part of it all is an absolute joke. ***** was so rude and dehumanized through all of time having to deal with this place. I would stay clear of this place at all cost if you have to.Auto Advantage Finance
Date: 01/02/2024
We appreciate you notifying us of a complaint that was submitted through your agency. We take all complaints very seriously and we will work directly with our customer in regards to this complaint internally within our company. We understand this is an important matter and we will do what we feel is necessary to help this customer resolve their concerns or complaints. We will not respond to your agency in reference to any solution or discrepancies in this matter. Again, we appreciate your notification, and we are diligently investigating this complaint.Review fromLarrie S.
Date: 09/26/2022
1 starLarrie S.
Date: 09/26/2022
Will not work with you even for a few days. Unprofessional!!!!!!Auto Advantage Finance
Date: 01/02/2024
We appreciate you notifying us of a complaint that was submitted through your agency. We take all complaints very seriously and we will work directly with our customer in regards to this complaint internally within our company. We understand this is an important matter and we will do what we feel is necessary to help this customer resolve their concerns or complaints. We will not respond to your agency in reference to any solution or discrepancies in this matter. Again, we appreciate your notification, and we are diligently investigating this complaint.
Auto Advantage Finance is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.