Complaints

This profile includes complaints for WEOKIE Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WEOKIE Federal Credit Union

  8100 W Reno Ave Oklahoma City, OK 73127-7229

• 

  WEOKIE Federal Credit Union

  PO Box 26090 Oklahoma City, OK 73126-0090

• 

  WEOKIE Federal Credit Union

  2727 SW 15th St Oklahoma City, OK 73108-2451

• 

  WEOKIE Federal Credit Union

  4528 NW Expressway Oklahoma City, OK 73132-5201

• 

  WEOKIE Federal Credit Union

  801 Westend Pointe Dr Yukon, OK 73099-6373

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/14, I tried to use my debit card and it was denied. I logged in and checked my account and there were 8 charges from ******. There should only have been 5. There were 2 charges for ***** with the same transaction id. There were 4 charges of ***** and there should have only been 2 for a total of ***** in duplicate charges. I reached out to Weokie and spoke with *****. They said it was a problem with *******They had reached out to ****** and were awaiting for a response. I spent over 2 hours talking to ******. ****** only charged me once per transaction. We compared the transaction ids and figured out it was a problem with Weokie. I called back and explained the situation. I asked to speak with a manager. They said they were working on fixing it to call back later. I needed gas, to pick up prescriptions, and to pay a bill. I checked my account and it was negative 9.82. I didnt understand why. They pushed through two other transactions and had not resolved the 3 duplicate charges. I called back and explained that now my account is in the negative and I had accounted for money properly and that I needed to get it fixed. They told me that it was just 80 and it would get fixed eventually that I was overreacting over 80. That was all I had until payday. Now I wouldnt be able to go to work or get my prescriptions or pay my bill. They said it should be fixed the next day. I reached out today after I saw that it wasnt fixed this morning. I sent them an online message this time. **** ***** reached out and I called back and now it is up to 10 business days. I watched my hard earned money disappear. I work 2 jobs and live paycheck to paycheck and they treated me like it was nothing.

  Business Response

  Date: 04/18/2025

  WEOKIE reviewed the account and verified that there were duplicate charges.  Researching the error,it was discovered that a **** processor duplicated files and was a global issue.  WEOKIE offered other solutions during this period of correcting data files and the account holder refused other options.
  The duplicate charges were reversed within the regulatory timeframe.  WEOKIE made multiple attempts to contact the account holder on April 16 and April 17 to inform them that the reversals where completed.  Our final attempt on April 18 to speak to the account holder, she stated that she did not want to have any further discussion.
  All duplicate charges have been reversed, and the account holder did not receive any NSF charges. WEOKIE views this case as closed.

  Customer Answer

  Date: 04/19/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  There were no other solutions recommended that I could reject that is a lie from WEOKIE credit union. I received the worst customer service ever. 2 other transactions went through on the same day under 20 dollars and those were not duplicated. Only the transactions that over 20 dollars. I told me that I would have to wait. They did not offer any other options. They were rude and condescending and told me it was only 80 dollars I will be okay. On Thursday, I went in and closed the account. There was an elderly lady upset because her money had not been returned. She asked when it would be the lady at the desk so there was no ETA. This is unacceptable. If the charges are being disputed the money should be returned to the account while the dispute is being conducted. The only reason my money was returned was because I complained. Someone did call me on Friday while I was walking into work, he wanted to discuss it. He brought up sarcastically that he saw I went into a branch and closed the accounts. I explained to him nicely that I was walking into work. Since the accounts were closed there was no need for further discussion. I will not recommend WEOKIE to anyone. They have horrible customer service associates and treat their members like trash. If I would not have noticed the charges, they would not have been refunded. I complained to the **** and that is the only reason my funds were returned. Hopefully next time if there is a dispute return the funds while they are disputed. Fix the elderly accounts also, they are struggling enough. 
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my car loan through WeOkie credit union. I opened my bill a few months in and saw that they are charging me a $50 a month fee for being uninsured. Well i have had full coverage the entire time i have owned that car. In fact, to be able to even drive off of the lot you have to have full coverage. I have been fighting to get the fees reversed and compounded interest reversed for 3 years now. They keep telling me they are going to do it and that it will take 90 days. Then when i go back 90 days later they have some excuse or a different reopening the investigation. Then they string me along until i get tired of fighting. I am done. I need help with this fraud they are doing. Thank you.

  Business Response

  Date: 02/24/2025

  The issue is that WEOKIE added Collateral Protection Insurance to *** ********* loan for the dates of Dec. 2021 to Feb. 2023, resulting in add-ons totaling $1,050.
  
  WEOKIE had attempted to confirm full coverage insurance with Farmers but since we were not listed as lienholder, they would not provide that information. We were advised by Farmers that *** ******* could contact them and request a Letter of Experience which would provide details of his coverage.
  
  Mr. Kekeris has stated he would not take those steps as he has fought this for the last couple years and said he had previously provided this to WEOKIE. We had no record of this.
  
  WEOKIE communicated with *** ******* on February 21, 2025, and explained the situation. He agreed to contact his insurance company.
  
  WEOKIE reached out to our third party insurance provider, and asked if they could access information. They were able to access Farmers Insurance history and found that *** ******* was indeed covered for the majority of the time in question. There is still a gap in coverage dates from Dec. 17, 2021- Feb. 24, 2022.
  
  Based on findings from February 21, 2025, our third party vendor has issued a refund in the amount of $825. Once we receive confirmation from Farmers, provided by *** *******, we would be able to request the additional refund of $225 so long as insurance requirements were met.

  Customer Answer

  Date: 02/25/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  I provided proof of insurance when i applied for the loan. In the state of Oklahoma, you can not drive off of the lot without proof of insurance.  So you’re telling me and the BBB that it is your policy to assume that i drop my insurance minutes after i sign my loan documents and you have to add an additional insurance? That is a called a scam. 

  When i first noticed in 2021 that they were doing this, i submitted my insurance that they are claiming i never submitted to them. The lady at the branch told me “great, the fees will be reversed within 90 days.”  Life goes on and i forgot about it. Assuming a credit union would do the right thing and reverse the fees.  Well they didn’t. In 2022 i confronted them about these fees again.  Again they asked me to resubmit my insurance information. I did again! They said they will reverse the fees. In 2023 life got crazy and I’ve been working about 85 hours a week since and have not had time to deal with this.  It has had to come to me threatening a claim to the BBB before they finally took me seriously.  

  Now i have had insurance the entire time of the loan because i switched insurance companies they accused me of having lapse of insurance for 3 years, Which is absolutely absurd. Yes, they did supposedly reverse $800 or so dollars which has still not happened yet. What about the interest that has accrued over these fraudulent charges? Why did it come to this before they would take action and do the right thing? Why am i fighting tooth and nail and being passed around from person to person and having to get so angry that i have to go to a regulation authority to finally see the ethical thing happen? 

  Sincerely,
  
  ******** *******

  Business Response

  Date: 03/03/2025

  Our Operations has been in contact with our member and have been working to rectify and refund all fees and interest. Member was notified that all fees and interest has been adjusted on February 28, 2025.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened a new account with WEOKIE & set up auto-draft payments intending for them to come from my checking account. However, when selecting the account for auto-draft, the system only displayed my savings account, which was incorrect & I did not realize that was my savings account. As a result, my payments were withdrawn from my savings instead of my checking leading to multiple overdraft fees that I should not have incurred. I also recently deposited $50 into my savings account & I see that WEOKIE applied the entire amount toward these overdraft fees. Given that this issue resulted from an error in how the accounts were displayed during setup, I shouldn’t be charged all of these overdraft fees & I should’ve been sent a notification that something was trying to auto draft from that account but I wasn’t. I was referred to you guys by a lot of people & it’s disappointing that I’m already having issues.

  Business Response

  Date: 02/24/2025

  WEOKIE reviewed the accountholders account and verified that transactions did attempt to clear the savings account.  In review we have refunded the $75.00 in fees as requested.
  
  We have made several attempts to contact the account holder to assist in helping assure the automatic payments are withdrawn from the account of his choosing.  We have not heard back from the account holder as of February 24, 2025.
  
  Due to the account holder requesting fees be refunded and we have done such and with no return communication from the account holder, WEOKIE sees this issue as resolved.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for overdraft protection & I also pay for my WEOKIE account but on multiple occasions, my account did not have the funds, an auto pay transaction tried to go through but it was immediately reversed by the bank. They still charged me an overdraft fee. Why? The money wasn't even taken out of my account for that to be a fair charge. I did call about this & ask for the charges to be forgiven but the woman I spoke to was so rude to me & told me no, she thought they were fair. I'm grateful to have overdraft protection because there are times that I need it but being charged unfair overdraft fees just because they can is why there is a Class Action Suit going on right now. These banks & credit unions are making millions off of consumers for this exact issue.

  Business Response

  Date: 10/27/2024

  WEOKIE has attempted to contact our account holder without success.

  We have reviewed the account history and have refunded fees in question.  We consider this case closed as we have met the desired outcome listed of refunding of fee.

   

• Initial Complaint

  Date:06/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WEOKIE Federal Credit Union states the drive through is open until 1:30pm. Multiple times the past few months I have gone to the bank right around or after noon and they closed early. Today they shut down 20+ minutes before they were supposed to close. No bank should be closing early just because they can. You hold all and everyones money. Change your posted hours or stay open please. I work nights going in the day is hard but I make it work. Please consider reaching out to branch locations and letting them know they need to stay open as the hours are posted.

  Business Response

  Date: 06/19/2024

  WEOKIE has attempted to reach ************************ regarding her complaint and has not been successful as she has not returned calls so we can properly inform her that WEOKIEs Saturday drive-thru hours are from 9:00 am to 1:00 pm.  ***** times are posted on WEOKIEs website, social media, branch entrances, and drive-thru windows.  Times are also posted on account disclosures given to account holders at the time account opening.
  We find it unfortunate that ************************ did not reach out to WEOKIE or verifying hours via the multiple electronic means prior to her filing with the BBB.  We would also be able to inform her that she can also access her accounts at multiple shared branch locations throughout the *** metro area that offer longer Saturday times.
  Please see the  attached screen shot of WEOKIEs webpage verifying Saturday drive-thru hours.
  WEOKIE sees this case as closed due to the unsuccessful attempts to speak to ************************ directly.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a hernia surgery and due to all of the scrambling around with family, I forgot to transfer money over for my truck payment with weokie federal credit union which resulted in the auto pay bouncing and the truck not being paid on time. It hasn't even been a week after my surgery, I was feeling well enough to move around and pay some bills. I was wildly surprised to find out that, even though a member from one of their branches set up the autopay, that every single month this year I have had a late payment and a fee tied to my account. Dumbfounded doesn't even begin to describe the feelings I am currently wrestling with and when I called to dispute the charges all I was told was that they could get me a ten day pay off. I am without words to how insensitive and uncaring and conniving this organization is acting. It feels like I have done business with true con artists and I am just baffled. I can't believe I made time to have one of *******************" set up the autopay and then you have the audacity to charge me a late fee and report late payments to my credit, even though you have been getting every payment on time every month. Truly disgusted at the evil within this company. I will be leaving very soon and advising everyone I can to stay away from Weokie Federal Credit Union.

  Business Response

  Date: 12/20/2023

  WEOKIE has researched account activity and have in good faith made an exception and refunded late fees that have been assessed due to *****'s medical situation.

   

  Customer Answer

  Date: 12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied to me about the ability to use overdraft, in fact I absolutely can not use it even tho I'm paying for the privilege

  Business Response

  Date: 08/22/2023

  WEOKIE reached out to ************ on 8.21.23.

  It was explained that the overdraft program known as Courtesy Pay had a 45 day waiting period, however, at any time, if he has any special request, the branch that opened his account or any other branch or contact center could look into his special request and review it for him. He said his frustration came mainly from ***************** so he opened his account with **********************. Then he called Sunday, and we were unavailable to ask why it was not activated. We asked him if he would like to start the overdraft early as a courtesy, and he said yes.  We also waved a fee for him of $15.00 due to the miscommunication. He was pleased and asked if it was available to use immediately and we stated it was.

   

   

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 items from **** 4 items were purchased on 11/18/22 and then 2 items on 11/26/22 . I didnt receive Anything I purchased however the money was pulled from my banking Account , I did reach out to **** on behalf of not receiving the items that marked delivered and I was given a case number that is ******** along with the representative advising me that someone from **** will reach out to me with a resolution and status update of the packages that were marked delivered . After noticing I did receive an email from **** which Ive provided stated that they are not doing anything such as providing any credits , refunds and etc , I contacted **** customer service center to get a better understanding of exactly why they werent moving forward to resolve the issue at hand , needless to say the representative that I spoke with was very rude , and didnt care to resolve the issue , after requesting to speak to a supervisor the call was purposely disconnected leading me to contact the the customer service again to get my issue resolved the Second representative wasnt helpful either , upon advising the representative that the call was disconnected purposely and I wanted to speak to a supervisor I was advised the supervisor was unavailable and he would give my contact information to a supervisor and a supervisor will contact me back I then asked for corporate number feeling like I needed to climb that ladder to either get a re delivery or refund , the representative provided me with a regular customer service number to **** , so I then contacted my financial institution for a dispute and that didnt help either , I was advised by my financial institution that they have to send a dispute form to **** , get a response from them before provisioning a credit back into my account, its been over a week and Ive yet to be refunded by the merchant and my financial institution. My complaint with **** is because how I was treated in the whole process . Ive been hung up on , given wrong information and my dilemma has yet been resolved .My complaint with weokie comes from them not being helpful and resolving the issue at hand , Ive contacted weokie on 11/28/22 in regards to the dispute and advising them I have yet to receive my merchandise that was ordered , weokie stated that their protocol is to reach out to the merchant to get their statement & allow them to provide proof of delivery and then if eligible they would credit my Account . I contacted weokie again on 12/01 and spoke with a representative that was rude as well , she advised me that I needed to wait and allow weokie to resolve the issue she also stated It takes time because of how she talked to me and was rude I asked for a supervisor and she failed to connect me to higher management, she stated her boss wasnt in the office so she will take my contact information down and have the supervisor contact me back , I did advise her there should be a supervisor available to take over the call and she stated there was no supervisor available and she disconnected the call , I called back and immediately requested for a supervisor and the advised the supervisor how poorly I was treated and she advised me she would listen to the call , coach the representative that I had spoken with , the supervisor transferred me to the dispute department and they were also not helpful , they have yet to send the dispute information to **** to even start the process and told me it takes time , *** never imagined being treated horribly all behind me wanting to dispute transactions that I shouldnt have to pay for simply because I havent received NONE of my merchandise .

  Business Response

  Date: 12/13/2022

  Response to BBB complaint # ********
  

  WEOKIE was able to contact ****************** on December 8th,2022 regarding the dispute she has regarding her purchases with ****.  Upon reviewing her account and the frustration she had with **** in finding no resolution, WEOKIE made an exception on the normal time period that regulations allow when a charge is being disputed.

  
  In doing so, WEOKIE gave ****************** credit to her checking accounts for the transactions she did with **** along with refunding nonsufficient fund fees for good measure, faith and her troubles.
  

  Upon speaking with ****************** of the reversal of charges and the refund of fees, she expressed gratitude for the help and was appreciative that many fees were refunded and that it meant a lot during this time of the year.

  
  The phone call ended with ****************** stating she was happy with WEOKIE and the resolution to her problem.

  Customer Answer

  Date: 01/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I ordered merchandise from Amazon & never received it , this was in fact a Christmas present for a family member and i have yet to receive it although it does mention delivered , after giving the business 3 days after the item showing delivered I contacted Amazon on behalf of not receiving the item and was advised by the customer service representative that I would need to reach out to the seller , they stated since it was a 3rd party seller , upon attempting to contact the seller in regards to not receiving the item it has been very difficult yet frustrating because they do not have a customer service number so the only form of contact is through email , so I decided to reach out to my financial institution in regards of hoping it will be easier however weokie has not made it easier , Ive yet to receive updates regarding the dispute or a credit , Ive contacted them a few times to get an update and their response is always its under review when filing the dispute I was aware that in 10 business days the dispute will be resolved unless they need further documentation, I believe the package may have got lost upon delivery or just simply delivered to the wrong address being that there was no proof of delivery , usually amazon will take a picture as proof the item was delivered like they have done with previous items I have ordered but with this particular item I didnt receive any of that . When filing the dispute the representative advised me I should have a resolution no later than 01-06-23 being that the holidays were close by. In having to file the dispute , weokie should be more helpful and eager to resolve customers dispute , they will Not communicate what so ever and when you contact them they are misleading , on top of the situation being frustrating they dont help it , Ive decided to not use my debit card when making online purchases however soley on bills since their dispute process takes so long and has not helped in emergency situations , In the process they make everything uneasy . Im reaching out to get a resolution In a timely manner since giving them the chance to resolve it has been extremely difficult.

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/17/2023

  From the BUSINESS:

  Sent 1/16/2023 1:54:04 PM

  WEOKIE FCU completed review of ****************** complaint regarding the dispute process.  We did speak directly to her on January 10, 2023.  After speaking with her, WEOKIE conducted an investigation by reviewing the recording of the phone calls and have concluded the following.

  Attached is the outcome of the investigation.

  Customer Answer

  Date: 01/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:**** the *** of weokie Im regards to my complaint , he did advise me that he would have the third party company of their dispute team investigated and he asked me if I had any additional questions or concerns , and the call was disconnected without a fair and proper resolution, however with me checking my bank account to see if I was credited I noticed that I had yet and still not been credited and I have yet to hear back from weokie with a resolution or status update , Im rejecting the response due to the problem not being resolved , Ive filed the dispute 12/20 and it is 01/17 and there has been NO RESOLUTION. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been the worst bank I've been to by far . The weokie Federal credit Union Bank was very unprofessional from the start. I did not really understand the whole thing about the account I was trying to set up .I just thought it was a regular banking account if you had money in it you could spend it if you didn't you couldn't.It was not explained at All by my banking counselor I didn't realize I couldn't even open my debit card until I called and talked to the people to the bank because he forgot to take a photo copy of my ID and forgot to put a Gmail in there spelled my name wrong by this time it had already been a couple days,when I got my retirement funds they automatically put them in savings and when I told them about the problem they were supposed to fix, and never did when I was going to draw funds they made me feel like I was doing something wrong. I am not very good at handling stress and it was very stressful to me to even get my own money from the bank I have felt like this since I have opened the account there and do not know how or where to go about to handle these problems.they have charged us $15 insufficient funds fees when we've had funds. this Bank charged us overdraft fees when there should have been no overdraft fees (we had money) in the so we uld not have had overdraft at all they kept the money in savings to be able to do this they had us on a limit on our card that was our debit card when we had money in the bank. they have a flat rate of ***** over protection fee the bank let us go over at their convenience and charged alot of $$ every time it said overdraft protection when there was money in the bank that was supposed to be pulled from savings even one that I talk to you that transferred some for me said I don't understand, I thought they were there to help build us a better finance foundation,but all they is took from us broke us down and left me clueless not understanding my family may never recover from this

  Business Response

  Date: 11/17/2022

  Please see attached for response to complaint.

  ***********************, ****, *****
  Vice President of Compliance & Risk
  WEOKIE Federal Credit Union