Reviews

This profile includes reviews for Dental Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dental Depot has 22 locations, listed below.

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  Dental Depot

  1920 N Drexel Blvd Oklahoma City, OK 73107-3925

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  Dental Depot

  2709 S. I-35 Frontage Road Suite B Oklahoma City, OK 73160

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  Dental Depot

  5691 Tinker Diagonal Oklahoma City, OK 73110

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  Dental Depot

  6217 S Western Oklahoma City, OK 73139

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  Dental Depot

  4025 NW 63rd St Oklahoma City, OK 73116-1911

Review Details

• Review fromTawnya B

  Date: 11/02/2024

  1 star
  I went to dental depot on main st in ****** they are not very experienced or professional my dentures look fake my chin is black and blue I feel like Ive been beat in the face I know thats normal but they prescribe you 12 pain pills and say they cant prescribe more then that so I suffered I couldnt take the ********* because of another prescription I take they only care about the money I never got to pick shape or color these look fake fake and they dont fit Im so disappointed I cried they keep moving when I talk and try to eat and I choke I cant chew Im stressed because I dont think they care enough to fix this dont go to dental depot go anywhere else

• Review fromKenneth B

  Date: 09/24/2024

  5 stars
  I had gone to Dental Depot on Reno for dentures, which entailed pulling the rest of the teeth I had. I hadn't seen a dentist in 20+ years due to the dentist mocking my teeth. Like I said, I went, had teeth pulled and they explained the whole denture procedure. They were kind, caring and very respectful. I found at Dental Depot, they go above and beyond to make their customers happy.... And I'm extremely happy. I'll have my dentures soon and found a permanent dentist. Thank you Dental Depot! You all rock! Keep up the good work!

• Review fromMelanie C

  Date: 09/11/2024

  1 star
  First, the dental team is great. However, the office personnel is a different subject. I was given an estimate for dental services. I was to pay three installments of $334.58. The first two visits were $334.58 each. Then I went to my final appointment for my bridge and was told my final payment was $825.06. I was told an email was sent to me but I cant find a record of it. I was shown an email but cant find it in my records. Did the sender hit the sent button? I dont know because they cut the top off the email. This is the second time I was given an estimate and was blindsided with a different actual cost. I am very disappointed with this company. After reviewing the BBB records for this company, I dont believe a complaint would even matter. The regional manager told me she would be the one to respond to any complaint. So, where do you go to be heard? I have so much to say and nobody at that company care to hear it. I was frustrated and said a word I shouldnt have per the regional manager. I am not proud of that moment. However, $500 in addition to the $334.58 cause me grief. Her solution was for me to get credit through someone they use (no thank you). I go in with two blue front teeth (temp crowns). Of course I want my permanent crowns because the ones in my mouth were blue. I could not make an informed decision from the beginning because I didnt have all the info. Bait and switch when your mouth is jacked up. They do not know how to compute your insurance and your out of pocket. The estimate they gave me was off by almost $500.

• Review fromCheryl T

  Date: 08/26/2024

  1 star
  They gave a price, then added to the ending balance. They are very rude in the business department they couldnt explain where all the money was coming from. My dad is 86 yrs old and was told a different price then what they told him to begin with.

• Review fromFred w

  Date: 08/21/2024

  5 stars
  Had a problem with an item from Dental Depot. They shipped toothpicks that were not the ones I wanted. I disputed the charge on ****** and the dispute was settled in a few hours with a full refund. Great customer service. I would recommend them to anyone. 5 stars.

• Review fromKatrina P

  Date: 08/11/2024

  5 stars

  Katrina P

  Date: 08/11/2024

  **************** and staff are simply the best of the best at providing quality pediatric care

  Dental Depot

  Date: 08/13/2024

  Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with **************** and our team. Providing the best possible care for our pediatric patients is our top priority, and it means the world to us to know that we've met your expectations.Your kind words are truly appreciated, and I will be sure to share them with **************** and the entire staff. We are grateful for the trust you place in us to care for your child's dental health and look forward to continuing to serve you.If there's anything else we can do for you or your family, please don't hesitate to reach out.

• Review fromColleen L

  Date: 08/01/2024

  1 star

  Colleen L

  Date: 08/01/2024

  The employees who work the front desk have no clue how to do their job. I had scheduled appointment for mid August. They called and said I was on the stop sign list. Its ridiculous. I have not missed any appointments. The office created appointments that I clearly told them not to. Do NOT use this facility.

  Dental Depot

  Date: 08/13/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the confusion and frustration youve experienced with your appointment scheduling and the communication from our front desk team. This is not the level of service we aim to provide, and we understand how upsetting this situation has been for you.It is important to us that your experience is a positive one, and we regret that this was not the case. We will be conducting a thorough review of our scheduling process and addressing the issues youve mentioned with our staff to ensure this does not happen again.Regarding the stop sign list, I would like to better understand what happened and ensure that any misunderstandings are clarified and resolved. Please allow us the opportunity to make things right by contacting you directly to discuss this matter further. Your satisfaction is very important to us, and we want to ensure that your concerns are fully addressed.We hope you will give us the chance to regain your trust. In the meantime, please feel free to reach out to me directly at [Your Contact Information], and I will personally ensure your concerns are taken care of.Thank you for your feedback and for bringing this matter to our attention.

• Review fromCatalina M

  Date: 04/20/2024

  2 stars

  Catalina M

  Date: 04/20/2024

  I went to this dentist to get 2 teeth extracted. And they completely failed In making sure that I had all of my medications prior authorized. For some strange reason. They could not pull their stuff together. The script was written that it was written wrong and had to go back up there to have it reWritten Turn back the round and it turns out that they did not file it with my insurance company so my insurance company could not approve of my pain medications. The facility is closed Saturday and Sunday so that is of no help for emergency cases like mine. I've been waiting 4 days and complete pain. Because they were too incompetent to complete a medical script for sooner care. This is completely unacceptable. I would never recommend this location to anyone.. They don't listen to past medical history The dentist does not come in and ask you questions about your past medical history to make sure you are comfortable and safe. Some of the staff may be very friendly, but their execution on making sure their patients have their medication and that they are comfortable. After procedures, they get a big F. I will be going back to the dental depot on Main Street because they are more competent at their job. Tecumsim road in ******** Do not go to this dental place. They do not complete task.. You are a dentist, you is a dental place. Should know you're going to need prior authorization for medications. It is the dentist job to make sure that the patient has gotten the arthrization for their medicine. The patient has no control over the dentist. Or doctors submitting authorization for their medication. A big failure and I'm very disappointed in this facility. I will never in my life. Return to them for any procedure. I had 2 tooth extractions and I'm still uncomplete pain because they fail to deliver my pain medications. Never, ever again and no apology can fix.What you have messed up. Never been scared of dentist in my life I'm starting to get scared. Never ever again

  Dental Depot

  Date: 05/14/2024

  We are very sorry that your experience at our ********************* office on ***********. was unsatisfactory. Your feedback is incredibly valuable to us. We will address your concerns internally and work to improve our services in the future. Please feel free to reach out to us at our office phone number ************** for further assistance.

• Review fromRebecca m

  Date: 02/12/2024

  1 star

  Rebecca m

  Date: 02/12/2024

  Ok, so I never do this, but people need to know my experience with Dental Depo. It just might save you a lot of pain and frustration. In October of 2019, I sought dental treatment for a cracked tooth and a possible root canal. Fast forward 5 years, from those two issues I had, Dental Depo has caused TMJ, nerve damage, another root canal, a severe tooth infection from 5 failed crowns that had to be redone, 8 dental procedures that all required numbing that finally led to them hitting a nerve in my tongue that now has been damaged. Just do yourself a favor, go somewhere else. I wish I had.

  Dental Depot

  Date: 08/13/2024

  We are truly sorry to hear about the distressing experiences youve had over the past several years. Your account of multiple procedures, complications, and ongoing pain is deeply concerning, and we want to extend our sincerest apologies for the challenges youve faced.At Dental Depot, our primary goal is to provide the highest quality of care, and it is clear that we have fallen short of your expectations and our own standards in your case. We take your feedback very seriously and are committed to thoroughly investigating what occurred to ensure that no other patient goes through a similar experience.We understand how much this has affected you, and we want to do everything we can to address your concerns. I would like to personally speak with you to better understand the details of your treatment and to discuss possible steps we can take to help rectify the situation.Please reach out to me directly at [Your Contact Information] at your earliest convenience. We are committed to finding a resolution that acknowledges the impact this has had on your life and ensures that your voice is heard.Again, we apologize for the pain and frustration you have endured, and we appreciate you bringing this to our attention.

• Review fromRobert T

  Date: 01/12/2024

  1 star

  Robert T

  Date: 01/12/2024

  Their services are hit & miss. This is what happened to me. Initially, I was thrilled. I could always get in. Their prices are reasonable. They are polite.Things changed. I had a tooth capped. During the installation, I said it felt wrong. They said it was fine. Later, it became apparent that it wasn't aligned right. Cracked the tooth below it. They patched the lower tooth. The patch has held up. Later I went in for a cleaning. Before starting I apologized for having had a salad and not brushing my teeth after. The hygienist may have knocked it loose. She asked me questions like, "Do you brush your teeth?". I was insulted. Later my capped tooth started to ache. I couldn't eat on that side. They took me right in. I asked if it could be recapped. The dentist said it would have to be sawed out. Seemed like a threat. Definitely made me step back mentally. Her solution? Grind down the misaligned teeth, both the cap and my natural tooth. Caps are expensive (there is no such thing as a cheap cap, out of all fairness to dentists). Grinding it down seemed like a poor solution. I don't think well on my feet. I didn't say anything. Afterward, I looked up options for a loose cap. There are several options that did not include sawing it off. I felt like she wanted to shut me up.It was nice after the visit to be told there was no charge for adjusting the tooth. Several months passed. We got a past-due notice. I looked up what other billing things happened to people. It seems Dental Depot has a history of overbilling, incorrectly billing, and not resolving billing disputes. The billing department is hard to get ahold of.When Dental Depot called me, I didn't handle it well. I vented about everything and said we were told there was no charge. The rep got combative, a human reaction to my foul mood but not endearing. The rep said they had to check with the dentist. It is the dentist's decision to waive charges. It was a small charge, and the dentist thankfully waived it.

  Dental Depot

  Date: 08/13/2024

  Thank you for taking the time to share your detailed experience with us. We appreciate your feedback, both positive and negative, as it helps us improve the care and service we provide.Were glad to hear that you initially found our services to be convenient, reasonably priced, and delivered with politeness. However, we deeply regret that your recent experiences have not lived up to the standard you first encountered.We are concerned about the issues youve described regarding your dental treatments and the challenges you faced with the billing process. Its clear that there were several moments where we did not meet your expectations, and for that, we sincerely apologize.Regarding the situation with your capped tooth, we understand how unsettling it can be when something doesnt feel right, and were sorry that your concerns werent addressed in a way that left you confident in the treatment plan. Your comfort and trust are of utmost importance to us, and its troubling to hear that you felt pressured and unsure about the options presented to you. We will review this matter internally to ensure that our patients are fully informed and comfortable with their treatment plans.We also regret the difficulties you encountered with our billing department. We strive to provide clear communication and resolve any issues promptly, and we apologize for any frustration caused during this process. Were glad to hear that the charge was ultimately waived, but we understand that this experience could have been handled more smoothly.Your feedback has been shared with our team so that we can learn from this and make the necessary improvements. If you have any further concerns or if theres anything else we can do to address the issues youve raised, please dont hesitate to contact me directly at ***************************************** you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to regain your trust in the future.