Business ProfileforS & S Glass Co

Good Day,In Sep 2022, I was charged $780 to replace the glass in one of the large picture windows of my rental house in *******. The workmanship was of poor quality. For a year, I communicated with the company to repair the issues (including meeting a representative in Sep 2023), but they refused to repair it, and instead, just offered a myriad of excuses. Here is my review of the work, along with an attached PDF file of pictures. 1) The glass spacer color is incorrect, and does not match the other windows in the house. It is silver instead of white. The company would not change it. The representative told me that it is only available in silver, and not white. So I then asked him why the old glass spacer was white. He said that it was the original window, and that only newly installed windows are available in white. This is not true, as I told him that the old glass was also a replacement, which was available in both white and black. He had no response.2) The glass pane was not built to the correct dimensions. As a result, the inner spacer is sticking out beyond the frame and into the viewing area. Also, the inner spacer is not straight. They would not fix it. The representative tried to tell me that they purposely cut the glass a little smaller to make it easier to install and center. This is not true, as I showed him how the window was not centered and actually pushed all the way to one side. As a result, only one corner of the glass lines up correctly. The other three corners are not aligned and look different. Again, he had no response. 3) The installation glue was applied in a messy manner and smeared all over the window glass. They would not even offer to clean that up. The representative said that it had to be that way to create a proper seal. This is not true. The glue doesnt have to be smeared all over the viewing area of the window to create a seal. It just needs to be thoroughly applied under the trim and frame of the window.