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Business Profile

Home Electronics

SoonerSoft, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2-23-24 purchase pixel watch via **** that listing states 32gb RAM, and watch received was 8gb RAM demo model and only discovered after failed update this last week. Notified seller gave option to return or replace with the model noted in the listing, and they said to initiate return through ****. Unable to initiate return, and requested they start process. The response was it was beyond 90 days after purchase and unable to return. This is a fraudulent listing and demo product not intended for consumer use that the customer would not discover until months later after the watch tries to update. **** policy only protects you for 90 days, although this is a clear case of deceptive fraud and should be investigated further.

    Business Response

    Date: 06/11/2024

    I am sorry, we only offer returns for 90 days. 90 Days is more than enough time to evaluate a product. If it had been within the return time we could have issued a full refund no issue. 

  • Initial Complaint

    Date:01/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about January 20th **** I purchased a ******* Galaxy Xcover Pro 4g cellphone from SoonerSoft Electronics online sales, the listing for the Device stated that it was a used device but in Fully functional condition, I received the device and attempted to have my cellular service activated to this device, upon doing so I was Advised by a ******* wireless in store employee that this Device was non usable due to it Being Blacklisted and Service locked for non payment from the original owner , after several attempts to contact SoonerSoft Electronics with no resolution to a Device purchased from their store, I would like the Help of the Better Business Bureau to help resolve this issue and or step in on my behalf to have this device replacement or refunded due to it not being usable

    Business Response

    Date: 01/29/2024

    We are sold out of these devices, however a FREE return is available and already offered via **** return services. I am sorry about the issue with this device. 

    Customer Answer

    Date: 01/31/2024


    Complaint: ********

    I am rejecting this response because:
    There are several devices of the same make and model displayed on their website, I'm not sure why they are saying that this device is sold out, I would like to resolve this issue and place it in the past and have a usable device for which it was intended, I have attempted several times to communicate with SoonerSoft Electronics but am not satisfied with the results as I'm currently left without a cellphone to use as the result of being sold one that is not usable for service, I would like to have either a refund or the defective phone replaced with a working device 
    Sincerely,

    ****** ***

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Item ID: ************ Transaction ID: ************* Order number: **************.I received a defective phone from this seller on August 25, 2023. I contacted the seller on **** about the phone a day later and was told to buy a new charger. That temporary resolved the issue, but the phone later stopped functioning properly so I messaged the seller on their website about the issue multiple times and got no response. The seller promised a 60 day return window for a replacement and 30 days for a refund. The sellers website doesn't say that the warranty has to go through **** or Amazon. Federal law requires the seller to clearly state any warranty stipulations on their website.I would like the seller to honor their warranty.

SoonerSoft, LLC is NOT a BBB Accredited Business.

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