Complaints

• Initial Complaint

  02/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've been receiving Globe life packages/ads to my mailbox for yrs and I mean yrs. A few months ago I decided to take them up on thier offer, because I was seeking more life insurance and/or to change mine. From what I read within thier advertising, that your health conditions wouldn't matter, so I applied, and paid the very first intial payment to show that I was truly interested. A couple weeks later, I received a call from one of thier **** to go over all that I had stated within the application concerning my health. I didnt lie about any of it. So when I received a denail for the insurance I was shocked. I'm like why? When I finally applied, told the truth, but yet denied. So I couldn't understand why? When it states within the application "No medical exam is required" with a simple application, that could be interpreted that it doesn't matter what health conditions you're in; otherwise, why wouldn't there be an exam up front? I'm not terminal, I'm just ill with conditions. I then read on thier site, you will need an exam, which one is it? But even with all the mix-commnication and their denial, I was OK with it, until I continure (even after being denied) receiving thier fliers/ad packages in the mail. I wrote in and ask them to stop, not once but twice, because after the first write in, they didn't stop.They assumed that I was writing in to complaint about the denial but I wasn't, I just mentioned it. I wrote in (twice) to have my name/address removed from thier database, but yet to this date Feb 4, 2025, I'm still receiving them/for children I don't have. I asked for my making me think that they're harassing me. I've been receiving 1-2 advertsing package a month (more than previous) since writing in. That's telling me, they haven't removed my name and letting me know that they don't have to and/or they will remove it when they feel like. After this complaint, and the mail still doesnt stop, I'm taking legal action and I'm serious. Stop the harassment!

  

  Business response

  02/17/2025

  Please see attached response.

  Customer response

  02/18/2025

  I have reviewed the business response and accept this resolution, and as stated, I no longer cares about the denial, I care about the ads continuing  coming to my address. If I'm not going to ever be approved, leave me alone. Remove my address and I have that brright to ask you to remove me form your database. I no longer want to hear from Globe Life. So why conitune forwarding me your advertisements? As long as they keeps thier word, I'm good. I will give them that ***** days, but I want to say in writing, after that time, if I receive any other forms of advertsiment from Globe Life, I will take further action. I've already received one advertisement packge from them on 2/15/25. 

  If they had removed my name from their database when I first ask, it wouild have possibly been removed by this time.

   

  Thank you,

   

  *. ****

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started my policy in 1996 ********** with Globe Life and Accident Insurance Company. My premiums are automatically withdrawn from my bank account every month. I moved to ******* in 2019. I updated all my information with Globe Life and Accident Insurance including my new address in *******. On 1/18/2025 I received a letter from the New Jersey Life and Health Insurance ******************** Act . The letter is saying that I am not covered by my current policy because it requires continued residency in **********. I spoke with Jaun, ******** and ***** from Globe Life and Accident Insurance Company. They said the company that sent me that letter is a scam. They also said My policy is good anywhere in *******. I ask for them to put that in writing and they refused. I am requesting a full refund from 2019 to 2025 because Globe Life and Accident Insurance did not properly inform me that my policy is for continued residency in **********. The most recent policy has my Florida address on it but they put ********** instead of ******* Please Help Me! 00C912405

  

  Business response

  02/06/2025

  Please see attached response.

  Customer response

  02/07/2025

  Globe Life and Accident Insurance Company never ask me for a copy of the letter that came from the New Jersey Life and Health Insurance ********************. ***** told me the letter is a scam. Also when I ask for a copy of my insurance policy they put ********** instead of Florida  on the policy. Globe Life knows I live in ******* why are they putting ********** as my address? I hope Globe life will do the right thing they had me paying for a policy that is for New Jersey residents and they know I live in ******** 

  Customer response

  02/07/2025

  I am rejecting this response because: Globe Life and Accident Insurance Company never ask me for a copy of the letter that came from the New Jersey Life and Health Insurance ********************. ***** told me the letter is a scam. Also when I ask for a copy of my insurance policy they put ********** instead of Florida  on the policy. Globe Life knows I live in ******* why are they putting ********** as my address? I hope Globe life will do the right thing they had me paying for a policy that is for New Jersey residents and they know I live in *******.
   

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get a reimbursement for fraudulent charges from Globe Life since October 2024. For 2 years there was $81.52 being taken out of my account every 3 months, and it was my understanding this payment was linked to a life insurance policy for my mother. Come to find out, none of these charges were linked to any of my policies, ever. I worked with Globe to submit the needed bank statements to show the charges being taken out of my account, which I have through email. Even after I submitted the needed documents on my end, Globe was slow to address it and began to give me the runaround. Countless call I have made to their customer service, sometimes they have my situation on file , and other times theyve told me its not even been processed. I have been a Globe customer for nearly 10 years and honesty wish I never gave them a dime. This is the worst customer service I have ever received and outright THEFT.

  

  Business response

  02/06/2025

  Please see attached.

• Initial Complaint

  01/21/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Globe Accident and Policy has been in force since 1961. Father pays ***** a year for a policy that they cannot tell me anything about, type, etc.. he paid his last premuium in january 2024, they cashed check so policy was in force upon his death in December 2024. i have called multiple times even going back 4 years to see if this was apolicy on my also deceased mother, and they will not disclose or cannot find his information, or the information i give is incorrect etc... I did find out they have a wrong birthdate on file from actual birthdate. I sent they TX fax number all the information they requested for filing a claim on December 27 and as of January ******************************************************************************************************** type of policy again i am at a loss.

  

  Business response

  02/04/2025

  Please see attached response.

  Customer response

  02/05/2025

  I have reviewed the business response and accept this resolution.

  I do however wish to express the fact that it was never relayed to me that not once, when asked or prompted did they ever disclose what type of policy this was. If they would have simply stated it was an accident policy, the subject would have been dropped years ago. But with Kennys passing, it had to come to a close with whatever type of account this was, but because they lead me to believe it was a life policy I had no choice but to continue to pursue them for answers.

  Thanks for your assistance into this matter, now I can move on.

  I remain,

  **** ********

• Initial Complaint

  01/16/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  THIS IS MY COMPLANT ABOUT GLOBE LIFEACCIDENT INSURENCE COMPANY.I HAVE PAID MY PREMIUM ON DECEMBER 2 2024. THEY SAID THEY DID NOT GET IT BUT THEY TOOK IT OUT OF THE BANK.THEN ON JANUARY 2, 2025 WE MADE ANOTHER PAYMENT OF $132.49 AND THEY SAY AGAIN THEY DIDNT RECIEVE IT. THEN WE GET ANOTHER EMAIL SAYING THAT DECEMBER PAYMENT THEY SENT THE PAYMENT BACK TO THE BANK AS WE PAY ALL BILLS ON LINE.AFTER THEY SAID THEY DIDNT RECIEVE ANYTHING. WE HAVE ***** OF THIS EMAIL THAT THEY SENT AND THEY SAID THEY NEVER SENT A EMAIL WE HAVE THAT THEY ******* FAR AS THE JANUARY PAYMENT WE SENT BILL PAY FOR $132.49 ON JANUARY 2, 2025 THEY SAID THEY DID NOT GET IT.WE HAVE ***** THEY TOOK THE MONEY OUT OF THE BANK OF $132.49 THAT THEY SAID THEY NEVER GOT THIS PAYMENT.WE HAVE ***** OF EVERYTHING ABOUT OUR *********** SINCE THEY SENT THE PAYMENT BACK TO THE BANK WE HAVE BEEN TRYING TO MAKE A PAYMENT FOR DECEMBER BUT CANT THEY SAID NOW WE OWE 3 PAYMENTS NOW FOR FEBRUARY. WE SHOULDNT HAVE TO MAKE 1 PAYMENT FOR DECEMBER THEY SENT BACK.THE PAYMENT FOR FEBRUARY **** DUE TILL FEBRUARY 8, 2025. SO WHY DO THEY WANT US TO PAY FOR 3 MONTHS? WE SHOULD ONLY PAY FOR DECEMBER THE PAYMENT THEY SENT BACK WHITCH DOESNT MAKE SENCE.WE HAVE OUR GRANDSONS POLICY WITH GLOBE MADE A PAYMENT OVER THE PHONE AND WAS PAID THE NEXT DAY. WHEN I ASK WHY THAT PAYMENT WAS SO QUICKLY THEY SAID BECAUSE IT WAS A JUNVILE POLICY AND MINE WAS BECAUSE I WAS ELDERY. THAT IS UNACCEPTBLE THEY ACT THERE ARE SAYING IM OLD REALLY?SO IM SENDING YOU THE ***** SO PLEASE GET THIS MESS IRONED OUT WITH GLOBE THEY TOLD ME IF THEY DID NOT RECIEVE PAYMENT FOR DECEMBER,JANUARY,FEBRUARY THEY WILL CANCEL MY POLICY. WE ONLY OWE 1 PAYMENT FOR DECEMBER AND THAT WAS THE PAYMENT THEY SENT BACK TO THE BANK.WE CANT MAKE THAT PAYMENT BECAUSE THEY SAID IT HAS TO BE FOR 3 MONTHS.PLEASE GET THIS MESS CLEARED UP PLEASE KEEP ME POSTED ON WHAT THEY SAY AS WE HAVE SENT ***** OF EVERYTHING THANK YOU VERY MUCH MY CONTACT NUMBER IS ************

  

  Business response

  01/29/2025

  Attached is Globe Life's response.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My niece assisted me in setting up a life insurance policy, a young lady named ***** ******, Outbound Representative, GCCS contact number ********************** contacted to me about the policy. She changed my policy and collected my payment. On 1/14/2025 I had my niece contact her for more information because I was confused as to what I was signed up and paying for, and I never received any information or policy. The young lady was very short with my niece, she refused to answer questions about the policy and stated she cant help us to call customer service and was ******* her off the phone. My niece asked her what exactly did she sign my up for, she stated you have to call customer service because I only call to take payments I don't set up policies I call and let you know your policy was approved and take payment, as my niece began to ask her more question the call with her was disconnected and we were sent to customer service. But this is the same person that contacted me about my policy, changed it and took my payment. At this point, I don't want the policy, I want a full refund of what I paid so I can take my business elsewhere, where we are treated as customers, not as if we are being a bother by requesting information to understand what it is I am signed up for and why since December I have never received a policy or policy number.

  

  Business response

  01/27/2025

  Please see attached response.

  Customer response

  02/03/2025

  I am rejecting this response because:   
  

  My niece nor I have talked to anyone several times. I spoke to one person alone and my niece and myself spoke to someone together before my niece spoke to the young lady that was rude and rushed her off the phone. My niece receive a call but wasnt home and the gentleman stated he would call back but never did. Two more calls came in with a similar number that the gentleman called from (Im sure she can show you her phone log) but when she answered the phone hung up. So no we never spoke to anyone several times, nor have I received information about my policy. This response is the first time of me receiving a policy number or anything solid to show I actually have a policy. 
  
  
  Because I feel that this will be an issue with getting information whenever I call about this policy and I am extremely disappointed in how my niece and myself have been treated thus far. I want to cancel the policy and request a refund of the amount I paid this far. I have already secured another policy where information was given and everything was explained and all my questions were answered and wasnt rushed off the phone. 

  

  Business response

  02/12/2025

  Please see attached response.

  

  Business response

  02/13/2025

  Attached is a copy of the refund check that is being sent to Mr. ******** today via regular mail.

• Initial Complaint

  01/06/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My problem is I want no contact from Globe Life. I am requesting this company Globe Life remove my email from their spam marketing. I am daily receiving emails from Globe Life, GlobeLife and Globe Life Alert. Just today I have received 3 , at 1:40pm, 5:11pm and yesterday at 7:24pm. I don't buy insurance from them,don't work with them and would like my email and name and any information about me deleted from their company. Please ask them to remove my email from their database. There are multiple emails daily since Dec 2024.Thank you

  

  Business response

  01/20/2025

  See attached.

  

  Business response

  01/29/2025

  Please see attached response.

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have requested to be removed from their email list multiple times. I have blocked them from my email. I have reported them as spam and the more I request to be removed or block them, the frequency of email increases. This is harassment and needs to stop.

  

  Business response

  01/17/2025

  See attached.

  

  Business response

  01/23/2025

  Please see the attached response.

  Customer response

  01/24/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  11/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Per telephone instructions from Globe customer service representative Hema on November 25, 2024, Globe Life was provided documentation regarding a letter dated November 17, 2024 regarding a payment recorded as returned on Policy #****R7246. According to bank records, as well as two separate conversations with representatives from *****************, all payments made through the Capital City **************** to the Globe Life Insurance *** were paid in full, none have been returned for insufficient funds, or for any other reason. The supporting documentation attached includes your letter, a copy of the bank statement from the day the payment in question was paid by the bank reflecting the available balance on the account, the payment confirmation from the ***************** ****************, as well as all payment confirmations since Globe account was opened in July of 2024. According to the representative, the online payment was returned to your office for insufficient funds on November 2, 2024. Please note the most recent payment made through the bill pay service was made on November 13, and the previous payment was paid and posted to the account on October ********* were no payments in the interim that would reflect a November 2nd payment. The representative was not able to provide relief other than the waiver of the past due premium with the amount disputed applied to the next month's bill. I would like this issue to be corrected in writing, and for any blemish to this account to be removed, especially given that the representative advised this waiver was a one-time consideration.

  

  Business response

  12/12/2024

  Attached is Globe Life's response.

• Initial Complaint

  11/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid an annual premium of $105. for policy #5H82096 on 09/09/24. The money was rec'd, *********. #NB11L3CK. About $27 was applied to the policy according to the company, and the rest was distributed elsewhere for reasons unknown. I currently have a total of 5 policies with this company dating back to 2013. All 5 premiums are paid annually and are currently up to date. Never a problem with the other 4 policies, only the one (5H82096). This problem has been reoccurring for the past 3 years. Every year, including this year, I've call the company, spent hours on the phone, to wait weeks before the problem is corrected and the full amount applied to the policy. There's very little transparency or cooperation from this company. There's a lot of red tape and conflicting information from one person to the next. It appears, no one wants to take accountability right away to correct this problem, and speaking to a supervisor is next to impossible. I don't want to cancel any of my policies, but this reoccurring problem is causing me unnecessary stress and anxiety, and a permanent solution required. Please Help....

  

  Business response

  11/21/2024

  Attached is Globe Life's response.

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