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Business Profile

Lighting Consultant

Jasco Products Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Consultant.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see attached

    my tv was fried by a jasco surge protector

    Business Response

    Date: 09/10/2024

    The claimant filed a surge connected equipment warranty claim with Jasco on 07/08/24. Jasco received the surge protector from the consumer as part of the claims process.  The Engineering Lab tested the surge protector and determined it to be functioning normally without defect.  Jasco denied the claim as invalid after completing its Engineering testing and informed the consumer of its decision.  

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    filed a claim with this company for a failed unit, getting the run around with customer service. transfered me to a supervisor went straight to a voicemail its been over 2 weeks never got a call back from them at all.. tkt-******

    Business Response

    Date: 11/02/2023

    We talked to the claimant several times regarding his surge connected equipment warranty. We are disappointed he feels like his concerns were unanswered and want to confirm that we have reached out, discussed his claim, and explained in detail our claim determination.

    We sent the claimant a denial letter on October 10, 2023, based upon engineering lab testing results. It was this communication of the claim status which prompted his call on Oct 16th and subsequent escalation to a supervisor. We attempted to call back on October 17th, and were unable to leave a voicemail.

    In light of this consumers complaint with BBB we reached out to the phone number on this complaint which was different than the one we had on file.We again discussed the claim and explained the basis of the claim denial.  He was not satisfied with the claim determination.  Jasco has no further information to provide on the matter.  

    Customer Answer

    Date: 11/02/2023

     
    Complaint: 20799598

    I am rejecting this response because: you have never talked to me serial times at all so stop your lies 

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband bought 3 **************** antennas at ******* online and they don't reply that much. He paid $60.00 dollars on all 3 antennas. And the antennas are not coming in good we only get 56 channels and that is it and the wire is not that good. We want our money back. We are recovering from covid and we are on oxygen. We are on social security disability. Resolution, we want our money back. Thank you.

    Business Response

    Date: 10/14/2022

    We are sorry to hear that the consumer was dissatisfied with their purchase. We contacted the consumer and explained that over-the air antennas will only pick up channels that are transmitted in their local area and the number of channels vary greatly. We explained that because these were not defective products and that they would need to reach out for a refund under the retailers return policy. They stated they tried but will make another attempt. 

    Customer Answer

    Date: 10/26/2022


    Complaint: ********

     


    I am rejecting this response because:

    We tried to go back and they wont return it back. They want them to give the money back from the company.  Thank you 

     



    Sincerely,

    *********************************

  • Initial Complaint

    Date:06/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is using the incorrect app and is making all the blue tooth products not operate. Below is an email from GE. JASCO you need to fix this issue ASAP!! or refund me the money I paid for my light switches!!!!Hi ****, The GE-branded devices are manufactured by Jasco Products. Jasco has discontinued support of these products, and Avi-on is under no legal obligation to provide support. Avi-on provides the Avi-on Home app as a courtesy to Jasco's legacy customers. As a courtesy, I escalated your request to our engineering team. They say that you are using the WRONG APP.

    Business Response

    Date: 06/30/2022

    Jasco Products manufactured GE Bluetooth controlled switches in coordination with the App developer, Avi-on Labs. Jasco Products discontinued the production of these devices approximately 4 years ago,however, they are still selling in close-out and resale markets.

    Jasco discussed the issue with the consumer after she had placed the complaint through BBB. Jasco explained to the consumer it has no control over the App or the App developer. The consumer confirmed the switch continues to be functional in manual mode, which is to say the product is still functioning as manufactured. The consumer was directed to Avi-on to address the App functionality. Avi-ons reply to the consumer in her complaint, appears to be saying that consumer is using the wrong app. The Avi-on Home App is stated on the developers website and in their reply to the Consumer, as the App which should be used with this device.

    Customer Answer

    Date: 06/30/2022


    Complaint: ********

    I am rejecting this response because: This is a lame reply the switches are suppose to be bluetooth controlled, not go one and off like a regular light switch, I paid extra money for these switches to operate as such.



    Sincerely,

    *************************

Jasco Products Company, LLC is NOT a BBB Accredited Business.

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