Complaints

This profile includes complaints for Oklahoma Student Loan Authority's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oklahoma Student Loan Authority

  525 Central Park Dr Ste 600 Oklahoma City, OK 73105

• 

  Oklahoma Student Loan Authority

  PO Box 18145 Oklahoma City, OK 73154-0145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute several accounts that appear on my credit report, which I believe to be a result of identity theft. I have also reported this incident to the **** and IdentityTheft.gov, and I am enclosing copies of the relevant documents for your reference.Following Accounts are not mine:Creditor Name: DPT ******************** 09/21/2017 Account Number: *************** Creditor Name: DPT ******************** 10/3/2016 Account Number: *************** Creditor Name: DPT ******************** 09/22/2016 Account Number: *************** These accounts were not opened by me and do not belong to me. I am a victim of identity theft, and I kindly request that these erroneous entries be removed from my credit report immediately.I have enclosed copies of my identity theft report and any other relevant documentation that support my claim. I would appreciate your prompt assistance in resolving this matter.Thank you for your attention to this urgent issue.

  Business Response

  Date: 07/15/2024

  Oklahoma Student Loan Authority (OSLA) is no longer a Direct Loan servicer for the U.S. ********** of ********** Any information regarding credit reporting may be disputed through any of the credit bureaus. For further information, please contact your new student loan servicer. If you do not know who the new servicer is, please visit studentaid.gov. If these loans were taken out fraudulently, please contact the Federal Student Aid (FSA) at ************.

   

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am urgently contacting you to address the discrepancies on my credit report resulting from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided.The inaccuracies associated with DPT ******* have negatively impacted my financial situation, necessitating immediate correction.Additionally, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below are my account details for your reference:Account Number: *******************Account Number: *******************I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*************************

  Business Response

  Date: 04/25/2024

  Oklahoma Student Loan Authority (OSLA) is no longer a Direct Loan servicer for the U.S. ********** of ********** The U.S. ********** of ********* holds all Direct Loans, and they reserve the right to transfer the loans at any time to another federal loan servicer as stated in the Master Promissory Note. OSLA is no longer a Direct Loan servicer, which means that any information regarding Direct Loan holder accounts has been cleared from our system. Any information regarding credit reporting may be disputed through any of the credit bureaus. For further information, please contact your new student loan servicer. If you do not know who the new servicer is please visit studentaid.gov. 

  Customer Answer

  Date: 08/27/2024

  I am writing to urgently address the errors on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, which has resulted in significant financial and emotional harm. According to 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to be kept confidential. Additionally, 15 USC 1681 Section 604(a)(2) stipulates that a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided. The discrepancies related to DPT EDOSLA have adversely affected my financial status, and I request immediate correction. Please also ensure adherence to 15 USC 1666(b), which prohibits treating credit card payments as late under certain conditions. My account details are provided below for your reference: Account Number: *************** I strongly urge you to review my account, correct the inaccuracies on my credit report, and comply with federal laws regarding my information. If these concerns are not addressed promptly, I may consider legal action. Your immediate attention to this matter is greatly appreciated. Sincerely, ***********************************

  Business Response

  Date: 08/27/2024

  Oklahoma Student Loan Authority (OSLA) is no longer a Direct Loan servicer for the *************** of Education. The *************** of Education holds all Direct Loans, and they reserve the right to transfer the loans at any time to another federal loan servicer as stated in the Master Promissory Note. OSLA is no longer a Direct Loan servicer, which means that any information regarding Direct Loan holder accounts has been cleared from our system. Any information regarding credit reporting may be disputed through any of the credit bureaus. For further information, please contact your new student loan servicer. If you do not know who the new servicer is please visit studentaid.gov. 

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing urgently regarding the distressing situation of my nonpublic information being shared with the credit bureaus, leading to the dissemination of inaccuracies in my credit report. This situation has inflicted both financial strain and emotional distress upon **** am deeply concerned about the violation of my privacy rights under 15 USC **** Section 602. The disclosure of inaccurate information, contrary to 15 USC **** Section 604 A Section 2, without my explicit written instructions, is unacceptable. Furthermore, as per 15 USC **** B, my payments on the credit card account (Account number: ************ cannot be deemed late under an open-end consumer credit plan.This situation has not only impacted my financial standing but has also caused immense emotional turmoil. I urge your immediate attention to rectify these inaccuracies and cease the dissemination of flawed information.

• Initial Complaint

  Date:09/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a student loan through OSLA in the amount of $3,032.00 that was taken out in 2021. I had multiple emails and an account with OSLA showing they were my student loan service provider. I paid off the full loan on 02.18.2022 and put in my bank information in the online portal. I received confirmation on the account that my payment was scheduled for 02.18.2022. I then received an email confirming my payment. I started receiving emails stating my student loan provider changed and that I needed to prepare for repayment. I thought it was a fluke, but then logged on to my gov't student loan account and saw that Aidvantage owns my loan and that I owe the full amount (plus interest). I was shocked, and had not realized money was never taken from my bank account. I contacted my bank and met with a banker, they stated there was no reason the money was not taken out of my account my OSLA on 02.18.2022 since I had sufficient funds and never put a stop payment on the charge. I sent secure messages to OSLA and received very unhelpful support from ****** who dismissed that I ever had an account (I have an acct number) and that my loan is not owned by ****. I tried calling their 800 number but at this point do not feel secure sending them more personal info (SS#). Why was money not pulled on 2.18.2022? I should have been notified via email or secure message that it was never processed. What did OSLA do with my secure bank information I sent them? At this point, I should not pay any interest on my loan since I was at 0% interest in 2022. I will follow up with FSA as well, and if necessary, file a complaint/ombudsman.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband passed away in April 2023 and I sent the required documentation to the OK Student Loan authority in order to have my husband's student loan forgiven due to his death. Since then, they have continued to send me letters to collect on his debt. I have also received calls from collections. I have contacted the OK Student Loan Authority many times to request that they stop calling me and mailing me. It has become so bad that I am being forced to change my number and threaten harassment charges against them. The death of my spouse is the worse thing that has ever happened to me, and this company not only doesn't care, seems to enjoy causing widows pain.

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my student debts 2 years ago, and they still show a debt of 10k on my credit report. Also, I have a new collection company calling me because of it.

  Business Response

  Date: 07/12/2023

  I contacted the following borrower 807063821  ********************************  His loan was transferred on 05/04/2023. I advised him that his loan was transferred to aid vantage.  He said that they were less than helpful.  He is saying that he has proof through a company called revenue service that his loan was paid.  I advised him to file a consumer through the credit bureau and to submit proof of the letter.  He knows to only reach out to ********** from now on.

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While looking at my credit report, i noticed two loans from this business/school. I have never contacted this establishment/school , nor have i tried to enroll in any school in well over 15 years. I would like this removed and a letter stating that i do not have a loan, so that I will not have my credit damaged any further as I have had no dealings with them or any school or loans with any school.

  Business Response

  Date: 03/21/2023

  **** has researched the account in question, and the loans that were showing active under *********************** name, were canceled as of 12/16/2022. We have also searched through the National Student Loan Database System (NSLDS) and there are currently no active loans under this name as well. We will update the credit bureaus to ensure that these accounts are no longer showing up, and a letter will be sent to confirm this. The borrower is welcome to reach out with any further questions or concerns.

  Customer Answer

  Date: 03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a letter from OSLA and I am impressed with how fast they got this mess straightened out as quickly as they did. BBB did an awesome job as well! Thank You
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: OSLA ruined my credit starting on January 3, 2023, when it reported false, in fact entirely manufactured, credit information to my credit reports. When I called and discussed it with them, they initially lied. Full Synopsis: On January 3, 2023, I learned through credit monitoring that OSLA was suddenly reporting open accounts with balances to my reports. In July, my accounts had been transferred by the federal department of education to another servicer, MOHELA, so this reporting was impossible. Nevertheless, it happened, causing my score to drop b/c two bureaus are reporting the same debt. I telephoned as was told by the representative that OSLA did not do this. I wrote an email and provided screen shots from Experian, to which OSLA replied an update/correction would be processed. Nothing happened, and Experian advised me to file a dispute, which I did on January 4, 2023. On January 5, 2023, I learned from Experian that OSLA had "verified" the information as accurate. I again contacted OSLA by telephone and email. I resubmitted the disputes. On January 6, 2023, Experian advised me that the reports were again "verified" and even worse, OSLA had added a "collection" status for August 2022. This entry is clearly displaying. I again spoke to OSLA, including a manager named Ana, who said OSLA did not do this. She referred me to federal default, which was totally wrong ... this information is coming from OSLA, the furnisher, not the Department of Education. I again emailed and in response OSLA ADMITTED that this information was reporting falsely but that it would take up to 60 days to correct. This is not acceptable. They ruined my credit in one day and other creditors may take adverse action against me because of this false data. Furnishers can also correct knowingly false information through rapid correction (manual) processes. OSLA has acted willfully, or at least with reckless disregard. There are statutory damages available under FCRA and California law.
  

  Business Response

  Date: 01/10/2023

  After further review on the account, it was reflecting as open still, which was incorrect. We reached out to our credit specialist who has updated the credit reporting to reflect the correct status. This change can take up to 30 days to reflect on your credit, but may show up sooner. A voicemail was left for the borrower to reach us back to discuss further. The borrower is welcome to reach us at the extension left in the voicemail or by calling our customer service line at 866-264-9762 regarding any questions or concerns they may have. 
  

  Customer Answer

  Date: 01/11/2023

   
  Complaint: ********
  
  I am rejecting this response because:  The response fails to acknowledge that: 1) The account was changed to report an open status; 2) the account was also reporting a balance; 3) the account was changed to report a collection status for August 2022.  All of this information was false but nevertheless furnished to the credit bureaus.  The response also fails to explain why:  1) The respondent's representatives repeatedly misrepresented that respondent had not furnished the false information to the credit bureaus when in fact the respondent had done so; 2) the respondent engaged in this behavior; and 3) the respondent's manager also misrepresented the truth of the complained of reporting and misdirected the complainant to federal loan default servicing (which was also wholly incorrect and an attempt to redirect the complainant without justification; 4) the respondent has failed to provide written documentation of the false reporting to provide to complainant's creditors who considered complainant's credit while false reporting was reported; and 5) respondent has not responded to the request for statutory damages. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/18/2023

  OSLA has received another case regarding this issue. This is being further researched and an update will be provided once our research has been concluded.
  

  Customer Answer

  Date: 01/21/2023

   
  Complaint: ********
  
  I am rejecting this response because:  It simply states that they are still working on it and will follow-up at a later time.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/25/2023

  Good afternoon,

  OSLA has completed their research relating to this case, and the similar cases filed through CFPB and the State of California. We have attached the response that was submitted to the State of California on 1/20/2023 below. Please let us know if there is anything else we can assist you with regarding your account. 

  
  

  
  

  Customer Answer

  Date: 01/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:  OSLA failed to provide a comprehensively meaningful response and by conduct seems to have refused to provide the requested written documentation of the false reporting to provide to complainant's creditors who considered complainant's credit while false reporting was reported, which is reasonable in light of these issues.  OSLA also failed to respond (in any way) to the request for statutory damages.  Does OSLA require me to file an action in court?
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 8 student loans with Osla, I pay them all as one payment, I was late but unaware that I was late, they claim they called me but I work nights and I never spoke with them, they did not contact me at all when the payment was missed initially. They reported me as late on 16 payment, but being as I pay all of the loans at once, I feel like I should only be reported late on two payments
  

  Business Response

  Date: 01/10/2023

  After research, the late payments are not eligible to be removed from the credit reporting, as the late status is valid. The borrower has been contacted and made aware of the findings. If there are any questions or concerns, the borrower is welcome to reach us at ************. 

  Customer Answer

  Date: 01/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was not contacted about the loans being late, this bank is the only bank that will  not email me, even when I request email, I work nights and I work away from home I try very hard to be on time with payments but they make it difficult to pay and report me before contacting me.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/18/2023

  OSLA sent out multiple notifications to advise of late payments. The activity on the account regarding the calls and letters sent are as followed:
  
  8/24/22 one payment past due notice
  9/21/22 a call was placed
  9/23/22 two payments past due notice
  10/14/22 a call was placed
                 10/19/22 a single month payment was made to bring the account under 60 days
  10/24/22 two payments past due
  10/28/22 a call was placed
  11/16/22 a call was placed
                 11/22/22 a full month and partial month payment was made to bring the account under 60 days
  11/23/22 two payments past due
  12/24/********* payments past due
  10/27/22 a call was placed
  12/31/22 we reported negatively to the credit bureaus due to the accounts being over 60 days past due
  
  OSLA does not have the ability to send monthly emails including statements, reminders, if an account is past due, ETC. The only methods of contact regarding these situations are by phone or letter. We apologize for any inconvenience this may cause, but we are unable to make adjustments to your credit due to the late payments.