ComplaintsforSecurity Lock Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On July 8, 2023, I contacted Security Lock Seevices and a price was discussed over the telephone which I agreed to in the amount of $390, for a replacement key fob. The technician programmed my key fob. After testing the unlock and start functions of the key fob, I pulled out the emergency key which allows me to access my vehicle if the battery in the key fob is dead. It had not been cut. The technician told me to wait while he cut the key but then advised he didn't have the equipment to cut it in his vehicle When I advised i would not pay $390 for a key fob that won't give me full access to my vehicle, he told me if I came to the shop, they would do it at no additional charge. Then he tried to charge me an additional $100 since he had to unlock my vehicle in order to program the key fob. I advised I would not pay the fee, as it was not discussed prior to services rendered. On July 10, 2023, I went to the shop and was ultimately informed they could not cut the key. I asked for a refund and the owner told me if he gave me a refund, he would have to take the key. When I told him that was fine and I would have AAA come tow my vehicle to the dealership, he refused to give me a refund.I told him that he is responsible for his employees after he apologized that his technician was misinformed. I told him the technician clearly only said what he said in bad faith to get a payment.I was denied a refund. This is bad customer ********************** and is unacceptable for a business and business owner. They took advantage of a customer in a desperate situation who believes in good faith. They lied in order to get a payment on an incomplete service. They failed to honor their end of the deal. This was a waste of time and money. I am still forced to get a key fob that is fully functional so I don't get stranded in the event my key fob battery goes dead.Customer response
08/30/2023
The business did reach out to me and resolved it to my satisfaction with a full refund. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.