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Business Profile

Marijuana Products

MOOD Product Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to have my account CLOSED/DELETED. I have contacted them about closing/deleting my account because there is no option online to do that. I have contacted them and after some back and forth they said they referred it to the appropriate department. So far after some time it is still Not deleted. I do not feel my information is safe and simply want to severe any connection to their site.

    Business Response

    Date: 08/28/2024

    This customer placed a new order with us on August 5th, 2024. Their account was flagged by our fraud team as being a high risk transaction. As such, we requested additional ID verification to ensure the transaction was not fraudulent. The customer refused to verify their identity and, as such, their order was cancelled on August 6th.

    The customer then wrote in on August 7th requesting that his account be deleted. This request was submitted promptly and deleted from ******* **** on August 13th, 2024. An additional request was sent to *******, our third-party e-commerce program, on August 13th, 2024.

    Business Response

    Date: 09/30/2024

    This request was submitted promptly and deleted from ******* **** on August 13th, 2024. An additional request was sent to *******, our third-party e-commerce program, on August 13th, 2024

    Customer Answer

    Date: 10/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

MOOD Product Group LLC is NOT a BBB Accredited Business.

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