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Business Profile

Payment Processing Services

Heartland Payment Systems, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Heartland Payment Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heartland Payment Systems, LLC has 147 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 37 Customer Reviews

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    Review Details

    • Charlotte S

      Date: 04/16/2025

      Recently hit with a hidden technology upgrade fee $555.00/company for 8 companies no matter the size. Heartland with over 1 million customers should be on the next episode American Greed.

    • Ashton B

      Date: 04/04/2025

      My husband and I have used Heartland with both of our businesses, one for several years, the other is only a year old. Since the beginning of the year, we have noticed the fees they were charging us were becoming extremely varying. One month 5%, the next 9%, our last charge was 44%. It is impossible to make a profit as a small business with them changing the percentages on a whim. They are basically robbing people with 28-44% rates. DO NOT USE COMPANY

    • Shawna M

      Date: 04/03/2025

      I wouldnt give heartland one star but you dont have a choice on here. after their heinous charges. They also you with unexpected HUGE fees out of nowhere and when you refuse to pay them they take them anyway. Terrible company and terrible customer service Im just hoping theres a class action lawsuit for this!!

    • Thomas T

      Date: 03/06/2025

      I have used Heartland since May of 2019 and I had been very happy with them until they started to add more and more fees to their processing *********** August, 2024 they added a $254 "Infrastructure upgrade fee." This is on top of their $245 annual fee.Then in October they instituted a $.25 batch fee - not much but it adds ***** December they raised the Termination Fee from $295 to $****** March they are imposing a $499 "Technology Upgrade Fee."They also doubled the *** Non-Compliance Fee to $200/mo. All these fee increases in 7 months is a lot for a small business to endure. There are plenty of alternatives out there.I'm leaving at the end of the month.

    • Anthony N

      Date: 01/21/2025

      First off let me start with this company should not be in business. Especially with reading the reviews after my horrible experience. They take your money and run with it! Horrible explanations on how the process works along with unethical business practices. They charged my bank account without my permission and took my money without providing ANY software, services or hardware. They talk up the company like its the best thing sense sliced bread, take your money then never send you anything then make excuses on to why.

    • Jennafer H

      Date: 11/29/2024

      This company took $300 right out of my account for a infrastructure fee. I am a small business with very low revenue from just starting out. So not only did they chargr me 3.3% for each transaction they also just took $300 additionally. They were rude and I canceled my service. There are other merchants out there better than Heartland. These folks are unprofessional and obviously struggling keeping business, considering they just make up a infrastructure fee to take your money to keep their business going. ***.

    • Paul K

      Date: 11/06/2024

      Was being charged 2.5% per credit card swipe then went up to 11%. Latest charge was $909.45 for 2 charges totaling $3500 for the month I quit them. Tried to resolve it but nothing happened. WATCH OUT!! Id leave no star review but doesnt allow me to

    • Jeff V

      Date: 10/30/2024

      Heartland pricing is not competitive. Responsive time is delay. For premium pricing you would think you would get better service and follow up.Highly recommend reading the contract. I was charge $295 for not continuing the relationship after 3 months.

    • Richard H

      Date: 10/20/2024

      They lied repeatedly to me... Forget getting customer service..Been trying to resolve issues for 2 months... No success.

    • STEVEN S

      Date: 10/08/2024

      MySchoolBucks has a nice tone to it and which parent would like to see their kids go hungry? I was okay with them ripping me off until enough is enough when they raised the transaction fees to $3.25. I did not mind paying the fees because each time I pay, I think of my kids. Then it starts to **** on me that these scammers cap the max payment at $120 per child and kids goes through $120 in about 30 days. Now instead of handling money to these scammers, I am writing a check for my Son to hand it in instead. I am hoping for a class action lawsuit to expose this company for ripping parents off.

    Heartland Payment Systems, LLC is NOT a BBB Accredited Business.

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