Business ProfileforThe Pool Doctor of OKC, L.L.C.

- Pool opened: April 14th or 15th. ****** is who opened it. (Requested, as always, that it be made swim ready)- We notice sand at the bottom of the pool and are advised that it was a sign of a broken sand filter. - We call them, and they send someone back out to repair it. + The technician that came called me but could not tell me the expected price, saying that the front office would contact me. They never did. - We receive a bill in the mail for $1500. So, we called them to see why we never received a call but received a bill. We concluded that we were not going to pay anything until the technician called us. But we have been paying customers of theirs for 10 years, so we still began paying down on the total amount ($500 - May 17 and $300 - June 9). + We receive another bill in the mail that noted a finance charge, and what looked to be a 90-day schedule that would end in us being sent to collections. And the pool is STILL not swim ready. So, my wife called them again (7/6/23), very upset. + ***** was rude and dismissive to my wife. ****** (The owner) refused to talk with us, saying to *****, "tell them to take us to court." and ******************* up on us after telling us. + We call back and try to communicate with them that we would still pay the total if our pool was made swim ready. But ***** insisted that ****** would need to be paid. She told me that the conversation was over and hung up in my face (again). + We tried calling back to request an itemized invoice of all services rendered at our property in 2023. They did not answer so we left a message on their answering machine in which we communicated that legal action was not our preferred alternative because we've been customers for 10 years, (my parents for over 25), but if they did not want to try to resolve it, then we would first need an itemized invoice of all services rendered in 2023.