Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made over several maintenance request my house has a gas leak I can smell the order its been going on for a month my hot water in my shower isnt working at all its dripping I have no air conditioner or furnace in my house my stove isnt working at all dishwasher is not working

  Business Response

  Date: 03/21/2025

  Good Afternoon, 

  Tenant is on a maintenance addendum for the home. And was informed that she would be provided with two window units that the furnace was not working and if she wanted more she would be required proved her own. 

  Before tenant was moved into the plumbing was working on ready for move in. 

  Once tenant was in home she complaint there was not water in the home which is was off at meter of the to avoid freezing at the time. Maintenance was sent, He addressed the window concern her she had, replaced breakers in the home check that the tenants washing machine was connected properly and that double check that there was no plumbing leaks. He did leave her kitchen sick and bathroom shower dripping to avoid freezing. She text that she closed the lines and that maintenance left it leaking and that was not the case. When her lines did freeze she demanded that we go back out to repair when I explained her maintenance again to her she said she was going to file a complaint. Also she does not respond to any of our rent notices which she has had a balance since she moved in and feel that, that's the reason and her negligence to drip her lines during freezing temperatures for the complaint. 

   

  Customer Answer

  Date: 03/24/2025

   
  Complaint: ********
  
  I am rejecting this response because the water company had came out & detected a link twice the rent was paid for February I was told plumbing & electric issues would be addressed & they were not my water line was never closed he left it dripping & never returned the sink has a plumbing issue as well the gas & water company said to contact my landlord about the hot water dripping & not fully coming out because they refused to fix the plumbing issue & the stove also the home doesn't have any smoke detector one was found in the dishwasher which also does not work they left trash in my back yard for months from the previous tenant I was told that would be removed it has not been they agreed to check plumbing it was not checked trash is still back there I also have proof of the plumbing issue on papers from the gas & water company the maintenance refused to come out they refused to send him back out no matter what degrees it is in the home I have no air in here been hospitalized because they have not made any maintenance repairs for this home to be in good condition 

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached complaint form.

  Business Response

  Date: 11/27/2023

  Good Afternoon,

  Attached Is proof, that we had sent our a letter for her deposit and pictures of why she did not receive an amount back. Please let me know if there is anything else that is needing from us.

  Thank you.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the property on ****************** 100 on June 3, 2021. At that time I paid a $625 refundable deposit and signed a month to month lease. I was a tenant at this property until April 10, 2023. I provided written notice of my intent to vacate on March 10, 2023 and confirmed receipt with ****** (Property Manager). At that time, I also scheduled a final walk through on April 10th at 4pm. I arrived on April 10th at 355pm and waited until 415pm and no one appeared. I called and went to the office, just to discover that ****** was out of town and unable to do the walk through that day. I rescheduled the walk through for April 12th at 330pm. I called on my way to the apartment and was informed that ****** could not make it again. We were finally able to perform the walk through on April 12th at 5pm. At that time, ****** walked the entire unit. Thoroughly reviewing everything on the list and stating that "even the filters were clean!" The apartment was literally immaculate, far cleaner than when I moved in. The unit was move in ready with absolutely no damage. ****** and I reviewed and signed the move out checklist at that time. She stated that I would receive my full deposit within 2-3 weeks. On May 4th, I reached out for an update on the status of the check. ****** responded on May 8th stating that the check had been mailed the prior week. After reaching out again on May 10th, 12th, 15th and 16th with few updates, I was finally given a tracking number on May 17th. I received the check on May 22nd in the amount of $100. OPM Realty stated that the unit had to be cleaned ($300) and a closet door handle had to be replaced ($225) meaning $100 remained of the deposit. This is grossly incorrect. There was no damage at the time of my move out, see the attached video. Also, note the cleanliness of the unit. My lease states that "the unit must be professionally cleaned or the equivalent thereof." My past career was cleaning vacant apartments. It was literally spotless.