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Business Profile

Real Estate Agents

ARCH Group Property

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    05/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had his bedroom ceiling leak that started on Sunday night. And then Monday it got really bad and I called maintenance at 11:20 AM they have them come out and take a look at it and they didnt get bank to me until after 730 in by then my ceiling had caved in and I have severe asthma and there is asbestos after the maintenance guy showed up and tore down the ceiling input a plastic bag over it and he covers half of my ceiling. And he rushed out of here without the cleaning up the ceiling mess and taking out the trash of it. And told me and my roommate do you go find somewhere else to sleep and we had nowhere to go at that time of night and no money and I have several pictures from all of it for me even hitting the ground. And the ceiling being plastic bag and I called him the next day and told the manager about it and she said that he took pictures of the permit and said it was filthy and she was putting a 10 day notice for me to clean up the apartment otherwise I will be evicted and I clean the apartment every three days all the ones the stuff in the way because I came from a two bedroom townhouse with two walking closets in all they have is one small closet so I have to keep all my clothes in baskets. My roommate/ex fianc has a lot of back problems and went in there and cleaned it up in the next day when they wouldnt show up to take out the trash instead and then picking up the ceiling trash and taking it out on was our responsibility and thats not listed in our contract. The only pictures that were taking word by me and my ex fianc in on the maintenance phone was of the ceiling in my ex fianc did the pictures himself. and now theyre wanting to evict ** it was supposed to be moving out by July 1 Because weve had nothing but problems with these apartments.

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BBB Rating & Accreditation

C

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Contact Information

6370 W Wilshire Blvd

Oklahoma City, OK 73132

(405) 721-6092

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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