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Business Profile

Smart Home Security

Alder Home Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alder home security charges me every month for a home security system for a house I no longer have. The security system was sold with the house and I have been trying to cancel the recurring bill for years. Yet every month they change me and I call me asking me if I'm satisfied with my system. Every time I tell them no and that I have been trying to cancel the system, they say okay and then the next month I get charged AGAIN! I am at my witts end with them.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I moved into my apartment at *********************************, I called the ***** (power company) to start my new service here. They suggested Alder Home Protection. So I signed up and after a few months, the equipment stopped working. I no longer wanted their equipment or services. I called them about canceling my account, but they said I need to pay $2,700 in order to cancel my account. We went back & forth for a few months before I gave up and got the equipment fixed. Fast forward a year later, the equipment breaks again. I call them back about canceling again. This time they told me I would need to pay $2,500 in order to cancel my account. Terrible company with deceptive business practices.

Alder Home Protection is NOT a BBB Accredited Business.

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